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  #41  
Old 06.02.2013, 13:38
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Re: Microspot.ch - The Ryanair of online shopping

Another bad experience. After payment (unfortunately via bank transfer), got a bad piece - reported the day after I received. It is now 3 months since payment, am still waiting for a replacement/refund/refund coupon. Everytime they have a different response.
I have written off my loss, but BUYER BEWARE.

As for me, I will use amazon.de from now on and get it delivered to my friend in Germany. If not for the high tax, I would just move to Konstanz and commute daily .
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  #42  
Old 20.10.2016, 18:18
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Re: Microspot.ch - The Ryanair of online shopping

Well, I just bought a 2600CHF computer from a couple of days ago as it had an offer of 20% on their site.

Today I got an email saying that I could pick it up and... SURPRISE! Got a phone call from the central in Basel telling me that they sent the wrong PC and sent the 1800CHF version of it, that if I wanted I could keep that one instead.

I told the guy that no way, I want the computer I ordered, and he proceeded to let me know that it would take until end of the next week for the order then, as they need to order the computer first and then ship it to the store.

I will definitely never buy anything from them back again and will call them every day of the next week.
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  #43  
Old 21.10.2016, 08:15
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Re: Microspot.ch - The Ryanair of online shopping

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Scrap everything nice I've said about Microspot

So the home cinema system arrived with a fault, a whistling sound in two of the speakers. Swapped the speakers and cable around and the sound persists which indicated the main unit is at fault. Contact Microspot and they tell me to deal with the disitributer and point me to their website for their details. So I contact the distributer for CH (STAG ICP AG) and they say they no longer deal with Microspot, and that the unit must have come from somewhere else... he suggested Germany or Austria

So now I'm waiting for Microspot to get back to me with the correct details, but one thing is for sure. I am not paying to ship a 30kg package outside of Switzerland. Do I have any consumer protection rights which should kick in, the unit isn't even a week old and it arrived faulty?
What was the final result?
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  #44  
Old 24.10.2016, 14:50
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Re: Microspot.ch - The Ryanair of online shopping

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Well, I just bought a 2600CHF computer from a couple of days ago as it had an offer of 20% on their site.

Today I got an email saying that I could pick it up and... SURPRISE! Got a phone call from the central in Basel telling me that they sent the wrong PC and sent the 1800CHF version of it, that if I wanted I could keep that one instead.

I told the guy that no way, I want the computer I ordered, and he proceeded to let me know that it would take until end of the next week for the order then, as they need to order the computer first and then ship it to the store.

I will definitely never buy anything from them back again and will call them every day of the next week.
Update, after a bunch of calls I decided to call the local store, the one I was going to pick up the computer.

The guy told me that the central didn't have the computer I asked for and they'd to put an order. Supposedly this will be received by central in 1 or 2 days and then they'll ship it to the local store.

Definitely I don't think I'll ever buy anything from them.
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  #45  
Old 25.10.2016, 04:29
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Re: Microspot.ch - The Ryanair of online shopping

I've had a negative experience with microspot: they've lost a couple of articles from my order after the post delivered them to their local store for pick up. Took several weeks of pestering their store people to get the money I paid back. In the end they did pay back, but no apologies, no remorse, never even replied to any emails. Typical swiss.

But you can't argue with their prices! They are quite often the cheapest supplier on toppreise when you factor in their perpetually appearing coupon codes. Would order again. But won't prepay anymore.
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  #46  
Old 26.10.2016, 18:22
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Re: Microspot.ch - The Ryanair of online shopping

Final update. Had to cancel the order after 4 days of excuses and: "By the end of the day you'll receive an email" which never happened.

2600CHF that I will be taking somewhere else. Now I'm waiting for the refund... let's hope they're quicker on this, otherwise I'll finally put to use my legal advisor.
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  #47  
Old 03.11.2016, 01:31
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Re: Microspot.ch - The Ryanair of online shopping

Only used microspot.ch once - ordered 4x nVidia GTX Titan X computer graphics cards from them in order to build a new gaming PC back in spring 2015. They were shown as being in stock, but for reasons never explained they went out of stock as soon as I ordered, and then took around 6 weeks to arrive. Never used them since (other companies take note - do not screw over your customers).

On the flip side: been using digitec.ch since I first arrived in CH in 2004 - they rarely have the cheapest prices any more - but are generally there or there abouts, and pickup is easy for me from their Zuerich branch so I still use them. Have returned a few items in the past and they have always sorted things out with the manufacturers to my satisfaction.
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