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Old 25.07.2009, 11:01
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Swisscom you robbing barstewards

Last month I spent a pleasant weekend in Stasbourg, well pleasant if you don't mind the dog crap everywhere, the smell of urine soaked bushes and the aggressive beggers but I digress.

The hotel had wifi so I logged on a few times and Swisscom were listed as a partner so I used my Natel account instead of buying online time with a credit card and hey wifis cheap so a couple of times I left it logged on, no biggie.

This week I get my swisscom statement and theres 142 chuffs for a few hours online, FFS!! paying by credit card would have been about 10 chuffs. They charge roaming on wifi!! .60 a minute gits gits gits!!!

Be warned, never use the natel account for wifi abroad.

T0ssers!

Nope, I don't feel any better, I'm off to shout futilely at someone on the 'help' line, I actually had a decent opinion of Swisscom till now, hello Orange.
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Old 25.07.2009, 11:20
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Re: Swisscom you robbing barstewards

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This week I get my swisscom statement and theres 142 chuffs for a few hours online, FFS!! paying by credit card would have been about 10 chuffs. They charge roaming on wifi!! .60 a minute gits gits gits!!!
Yes, the roaming charges are ridiculously high but in Swisscom's defense those prices are clearly posted online and in their stores. After seeing those prices I was extremely careful with any online usage I might have while outside of Switzerland.

http://www.swisscom.ch/res/internet/...ex.htm#ausland
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Old 25.07.2009, 12:26
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Re: Swisscom you robbing barstewards

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Yes, the roaming charges are ridiculously high but in Swisscom's defense those prices are clearly posted online and in their stores. .....
Yes I see all that now, naively I didn't even consider roaming on Wifi as theres no routing involved like a phone call; it's just a billing operation. I think the login page should underline the increased tarrifs much the same as the way the phone beeps when you call an Orange or Sunrise number to let you know of the increased tariff.

I actually think swisscom shouldnt belong to this partnership at all when it is an un-service, I wonder how the conversation went
'Mr Swisscom would you like you join our worlwide hotspot partnership?'
'What happens if I don't? will my customers be unable to connect to your hotspots?'
'Not at all, they'll just pay a lower price for it'
'A lower price? hell no, we can't have that, sign us up'

I'm actually incensed that my service provider enters into an agreement that does nothing except provide me with a more expensive service, theres not even a pretence of a better service here. Credit card access and vouchers for me all the way from now on.

Ok I'm ranting now, I'll wipe the keyboard dry later, and they automatically renew your contract at the end of it, thats outrageous, the swines. Does Orange do that?
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  #4  
Old 25.07.2009, 14:04
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Re: Swisscom you robbing barstewards

I spent 5 weeks in Germany last year and ended up with a combined internet/telephone bill from Swisscom for 1500 francs.

Next time I will look for an internet cafe
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  #5  
Old 25.07.2009, 14:43
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Re: Swisscom you robbing barstewards

Will the last college-educated sales and marketing major to leave the country please turn off the lights on the way out? kthx!
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Old 25.07.2009, 21:10
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Re: Swisscom you robbing barstewards

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Will the last college-educated sales and marketing major to leave the country please turn off the lights on the way out? kthx!
its got nothing to do with sales and marketing and everything to do with Monopoly power.

I have moved all of my lines out of Swisscom, and have helped dozens of friends and colleagues move to Cablecom or Orange or just VoIP.. i'll screw Swisscom every opportunity i get
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Old 25.07.2009, 22:09
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its got nothing to do with sales and marketing and everything to do with Monopoly power.

I have moved all of my lines out of Swisscom, and have helped dozens of friends and colleagues move to Cablecom or Orange or just VoIP.. i'll screw Swisscom every opportunity i get
I agree, good sales and marketing would have left me in penury but thinking I'd got the deal of the century.
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Old 29.07.2009, 16:45
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Re: Swisscom you robbing barstewards

Credit where credit is due, I called Swisscom right after my first post and to make myself feel better I kept the girl on the phone for 40 minutes being polite but not getting off the phone. She must have raised it up the chain of command because someone called me back today; writhing in the vice-like grip of my logic she broke down crying that she couldn't explain why they charge more for PWLAN outside Switzerland, so I got a 50 chuff credit.

Maybe I'll stick with them a little longer.

Ok so she wasn't *actually* crying.
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Old 29.07.2009, 16:52
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Re: Swisscom you robbing barstewards

One of the reasons I take my iPhone overseas and turn on aeroplane mode. Use it only for WIFI connection. Alternatively have two cellphones and swap the SIM cards if you need to use 3G (in case of iPhone if you dont want to jailbreak it). They send you a nice overseas sms informing you about international roaming and how much chepaer it will be if you phone such and such number, which is not so much cheaper anyway!
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Old 29.07.2009, 16:53
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Re: Swisscom you robbing barstewards

oh you spoiled that story.... I was enjoying it till you said this


Ok so she wasn't *actually* crying.[/quote]
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  #11  
Old 06.01.2010, 21:40
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Re: Swisscom you robbing barstewards

Just sitting abroad killing time and checking prices at the mobile hotspot to get myself good and indignant.
At the hotspot I am at right now, of the providers posting the cost 24 hours will cost
T-Mobile USD4.99
Boingo USD7.95
Swisscom CHF864

unbelievable.
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Old 06.01.2010, 22:05
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Re: Swisscom you robbing barstewards

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142 chuffs for a few hours online
Jeez. For that you could have got a real woman.
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Old 06.01.2010, 22:14
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Re: Swisscom you robbing barstewards

Orange & co. are equally bad; slightly cheaper but with much worse service. I stick with Swisscom for the moment for lack of choice. Might have something to do with Cablecom sending me bills and debt enforcement letters for well over a year for services never used or subscribed to... and only after taking it all up the the Chief Customer Service manager they cancelled all the bills and apologized... tossers.
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Old 06.01.2010, 22:23
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Re: Swisscom you robbing barstewards

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Ok so she wasn't *actually* crying.
Maybe if you keep going until you break her down you can get another 100 CHF off. Did you take her name to make sure you could get through to the same person? I'm sure she'd break down again sooner rather than go through another 40 mins. Otherwise, you'd have to start back at square 1 with somebody else.

Quote:
Just sitting abroad killing time and checking prices at the mobile hotspot to get myself good and indignant.
At the hotspot I am at right now, of the providers posting the cost 24 hours will cost
T-Mobile USD4.99
Boingo USD7.95
Swisscom CHF864

unbelievable.
you might as well get a monthly subscription for the country. i'm still paying 20 quid a month on my UK sim card.
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Old 06.01.2010, 22:40
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Re: Swisscom you robbing barstewards

last sept i fooled around with wife's iphone and switched off her data roaming block while visiting Austria, Czech Rep . later i got a nice CHF464 data roaming charge. It was tough to swollow but being the big boy that Im I paid up! that setting is now hard coded and in ON position unless in CH
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Old 06.01.2010, 22:46
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Re: Swisscom you robbing barstewards

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Just sitting abroad killing time and checking prices at the mobile hotspot to get myself good and indignant.
At the hotspot I am at right now, of the providers posting the cost 24 hours will cost
T-Mobile USD4.99
Boingo USD7.95
Swisscom CHF864

unbelievable.
I was told that earning the local salaries I can easily afford it, right?
Radiculous charges, it comes down cheaper to buy even a new cell phone cash and prepaid SIM card with airtime and few MB bundle while overseas. Soon my iPhone will be paid up and it's about time to unlock it so that I can enjoy all the features anywhere in the world and without any limit.

Last edited by jacek; 06.01.2010 at 22:57.
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Old 06.01.2010, 23:16
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Re: Swisscom you robbing barstewards

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.......
you might as well get a monthly subscription for the country. i'm still paying 20 quid a month on my UK sim card.
Note I'm only talking about Wi-fi here, the mobile isn't involved. All swisscom are doing is offering me the chance to pay (through the nose) for the wifi connection through my natel account. Oooo I'm right good and indignant now, I'm going to get drunk on the flight and write a letter to swisscom.
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Old 06.01.2010, 23:25
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Re: Swisscom you robbing barstewards

I did the same in reverse coming to Zurich and roaming on my O2 account from the UK - £500 bill - all written off by O2 under their 'goodwill' policy.

Do swiss telcos have the same policy?
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Old 07.01.2010, 00:22
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Re: Swisscom you robbing barstewards

Quote:
Note I'm only talking about Wi-fi here, the mobile isn't involved. All swisscom are doing is offering me the chance to pay (through the nose) for the wifi connection through my natel account. Oooo I'm right good and indignant now, I'm going to get drunk on the flight and write a letter to swisscom.
Technically speaking Wifi should be for free anywhere in the world and has nothing to do with 3G reception. Even having my iPhone in aeroplane mode, still I should be able to use my wifi antenna in any hotspot e.g. in RSA and free of charge from Swisscom.
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Old 07.01.2010, 09:45
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Re: Swisscom you robbing barstewards

Does anyone know if there is an effect on Swisscom wifi prices if the "I'm going abroad for a month" option has been enabled (8 or 9 chf for the option, huge reduction for 3G, don't know about wifi).
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