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Old 27.07.2009, 13:29
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Bad service from the American Market Food store

I was hoping to avoid posting a topic about this...but the service so far has been so dissapointing that I simply must ask if anyone else has experienced this bad service from the online American Market Food Store.

I placed my first order about 2 months ago...order confirmation recieved. no delivery...placed the order again...order confirmation recieved...no delivery...no response to several emails asking about the status of my order...finally called them...they said the may respond to my query sometime this week...etc.

Grrrrr

Last edited by nelly579; 27.07.2009 at 13:39. Reason: typo
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Old 27.07.2009, 13:35
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Re: Bad service from the American Market Food store

I had a horrible experience with American Food Ave. After a month and a half and them claiming to have shipped things which were never shipped, I cancelled the order. Terrible, terrible service.
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Old 27.07.2009, 13:36
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Re: Bad service from the American Market Food store

I didn't know they did mail order, I've always bought in store, and they were always quite nice.

Sorry to hear that they are apparently very disorganized. They could have a good thing if they shipped as promised. Hope you get your stuff! Two months is a long time to go without Pop Tarts and brown sugar .
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Old 27.07.2009, 21:28
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Re: Bad service from the American Market Food store

American Market in Geneva or Nyon online?
One order took 2 weeks, the other (because I made a huge fuss and told them that a replay of the previous better not happen again) took 2 days.... BUTTTT the food was crushed and open... who packs tins of soup on top of cereal, pancake mix and marshmallows????
Last chance Saloon AM, lost my business...
try www.realgoods.ch or http://www.tasteofamerica.ch/
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Old 28.07.2009, 00:35
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Re: Bad service from the American Market Food store

Nelly is it the same store/company ? The one in Geneva and Nyon are nice
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Old 28.07.2009, 02:02
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Re: Bad service from the American Market Food store

ive lost way too many things through mailorder, it really sucks, waiting forever to find out , hey your not getting your stuff
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Old 28.07.2009, 09:17
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Re: Bad service from the American Market Food store

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ive lost way too many things through mailorder, it really sucks, waiting forever to find out , hey your not getting your stuff
In Switzerland? There are tracking numbers on almost all packages so the sender should have this recorded. I have used the post here for 10 years to send computers and never lost a thing. If someone told you it is in the post, track it by number, if the number is not found, nothing was sent and the sender needs to own up to some verification.

Last edited by PC_Advisor; 28.07.2009 at 10:21.
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Old 28.07.2009, 10:11
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Re: Bad service from the American Market Food store

I refer to the online store
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Old 28.07.2009, 15:14
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Re: Bad service from the American Market Food store

Oh, okay, nice to know. There's a really nice store in Geneva and Nyon with the same name and over the past ten years the proprietor has gone quite out of his way to find some of the anglo-saxon goodies I've asked him for.
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Old 28.07.2009, 16:09
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Re: Bad service from the American Market Food store

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Oh, okay, nice to know. There's a really nice store in Geneva and Nyon with the same name and over the past ten years the proprietor has gone quite out of his way to find some of the anglo-saxon goodies I've asked him for.
It's the same store and owner throughout, I think there "on-line packer" needs to be replaced though.
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Old 28.07.2009, 16:50
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Re: Bad service from the American Market Food store

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BUTTTT the food was crushed and open... who packs tins of soup on top of cereal, pancake mix and marshmallows????
Go on admit it, you opened the box upside down......
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Old 28.07.2009, 19:21
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Re: Bad service from the American Market Food store

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It's the same store and owner throughout, I think there "on-line packer" needs to be replaced though.
Agreed. Supposedly my order was supposed to be packed a week ago. So far, nothing has shown up. My original order was placed towards the beginning of July.

I think we'll be asking the other stores if they do special orders.
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Old 28.07.2009, 19:30
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Re: Bad service from the American Market Food store

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Agreed. Supposedly my order was supposed to be packed a week ago. So far, nothing has shown up. My original order was placed towards the beginning of July.

I think we'll be asking the other stores if they do special orders.
Call them and ask to talk to the owner, they all speak English (somewhat).
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Old 28.07.2009, 19:31
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Re: Bad service from the American Market Food store

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Go on admit it, you opened the box upside down......
MAYBE, they put the address label on the bottom!! (French people always doing things backwards... )
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