Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 18.09.2009, 18:05
portsmouth68's Avatar
Forum Veteran
 
Join Date: May 2009
Location: Dubai
Posts: 871
Groaned at 32 Times in 23 Posts
Thanked 779 Times in 381 Posts
portsmouth68 has a reputation beyond reputeportsmouth68 has a reputation beyond reputeportsmouth68 has a reputation beyond reputeportsmouth68 has a reputation beyond reputeportsmouth68 has a reputation beyond repute
Sunrise and customer service:-(

I have a smart phone with the internet disconnected. On a recent overseas trip my phone somehow started to want to contact Sunrise in Switzerland for what I can only presume was an update.

Even today I'm not sure that the update wasn't being sent by Sunrise in the first place to update something. The crux of the matter is that, my phone or Sunrise decided to do this every 30 minutes for a whole week. Each time no connection was every made but somehow Sunrise say that 2kb of information was transferred each time resulting in a bill of CHF 180 for some internet that I never used.

Sunrise just fail to understand that there was no benefit to me in all this and that it naturally was not their fault despite my phone never wanting to do this before or any of the settings being changed. Its no so much that I want Sunrise to delete these charges (i have been a loyal customer for 4 years with two phones often spending over 300 CHF a month), it has been their attitude in addressing the problem.

Luckily my contract with sunrise finishes tomorrow and the account is being closed down but i am dismayed at the lack of foresight that an organisation like Sunrise can have. Well they have lost one account already and another in two months time.

Just another example of large company arrogance...
Reply With Quote
  #2  
Old 19.09.2009, 00:11
Sky's Avatar
Sky Sky is offline
Forum Legend
 
Join Date: Apr 2009
Location: Somewhere special far away
Posts: 4,322
Groaned at 69 Times in 51 Posts
Thanked 7,205 Times in 2,664 Posts
Sky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond repute
Re: Sunrise and customer service:-(

That's really awful. Have your phone checked though because maybe you could have a virus ? I have no idea how it could be possible with a phone but about 2 years back there was some noise about the possibilty.
Reply With Quote
  #3  
Old 19.09.2009, 00:16
Eire's Avatar
Forum Legend
 
Join Date: Feb 2007
Location: Tir na nÓg
Posts: 3,628
Groaned at 54 Times in 35 Posts
Thanked 2,388 Times in 1,209 Posts
Eire has a reputation beyond reputeEire has a reputation beyond reputeEire has a reputation beyond reputeEire has a reputation beyond reputeEire has a reputation beyond reputeEire has a reputation beyond repute
Re: Sunrise and customer service:-(

Any update service settings on your phone are phone settings, not provider settings. Sunrise have nothing to do with it. I have my phone set to ask before doing any type of connection when I'm roaming, I believe nearly all phones have this option somewhere in the settings.
Reply With Quote
This user would like to thank Eire for this useful post:
  #4  
Old 19.09.2009, 12:06
portsmouth68's Avatar
Forum Veteran
 
Join Date: May 2009
Location: Dubai
Posts: 871
Groaned at 32 Times in 23 Posts
Thanked 779 Times in 381 Posts
portsmouth68 has a reputation beyond reputeportsmouth68 has a reputation beyond reputeportsmouth68 has a reputation beyond reputeportsmouth68 has a reputation beyond reputeportsmouth68 has a reputation beyond repute
Re: Sunrise and customer service:-(

The internet was turned off.. if it was working correctly and the update was connecting then it wouldn't have keep on requesting something....

To me it looks it was trying to connect but something in Sunrise was stopping it which then begs the question that the service and my phone wasn't working correctly?

Perhaps its the lack of interest in dealing with the problem that concerns me the most and the lack of willingness to come to a compromise.
Reply With Quote
  #5  
Old 19.09.2009, 12:12
Forum Legend
 
Join Date: Jun 2007
Location: zürich
Posts: 3,194
Groaned at 105 Times in 79 Posts
Thanked 3,987 Times in 1,625 Posts
i-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond repute
Re: Sunrise and customer service:-(

I quit sunrise after being a customer for years. I'd always taken umbrage with their"customer service" style and their kamikaze bill collecting, but when they basically called me a liar after I was falsely billed, the relationship died..... Kinda like when you tell a girl to **** off. BARSTEWARDS.
Reply With Quote
  #6  
Old 19.09.2009, 13:35
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 18,978
Groaned at 332 Times in 257 Posts
Thanked 11,715 Times in 6,858 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Sunrise and customer service:-(

Quote:
View Post
The internet was turned off.. if it was working correctly and the update was connecting then it wouldn't have keep on requesting something....

To me it looks it was trying to connect but something in Sunrise was stopping it which then begs the question that the service and my phone wasn't working correctly?

Perhaps its the lack of interest in dealing with the problem that concerns me the most and the lack of willingness to come to a compromise.
A colleague of me here has Sunrise at home, and often is embarrassed about them, for instance when the internet connection for more than 10 hours is out, about their customer-service and about their billing procedure.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer service in switzerland cobenz Complaints corner 20 20.11.2011 11:22
Cablecom technical and customer service problems kiwiguy08 TV/internet/telephone 115 13.02.2010 19:03
Cablecom Customer Service Myth TV/internet/telephone 56 01.07.2009 23:14
10787 customer service zourab TV/internet/telephone 2 13.02.2007 20:31


All times are GMT +2. The time now is 22:18.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2023, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0