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Old 03.10.2009, 14:04
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Swisscom roger me - Again!!

After getting a good seeing to by Swisscom over roaming charges for wifi connections, I decided to cancel my (automatically renewing) contract which has just over a month to run - HAH! no chance! the notice term is 60 days, they really know how to stick it to you, I'm stunned this is even legal.

Anyway I'm sending the cancellation letter for next year, they won't get me a third time!

I typed something really really rude here and deleted it, but it made me feel good just to type it.
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Old 03.10.2009, 14:07
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Re: Swisscom roger me - Again!!

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After getting a good seeing to by Swisscom over roaming charges for wifi connections, I decided to cancel my (automatically renewing) contract which has just over a month to run - HAH! no chance! the notice term is 60 days, they really know how to stick it to you, I'm stunned this is even legal.

Anyway I'm sending the cancellation letter for next year, they won't get me a third time!

I typed something really really rude here and deleted it, but it made me feel good just to type it.
I understand how you feel, which company are you planning to switch to?

good luck!
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Old 03.10.2009, 14:24
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Re: Swisscom roger me - Again!!

I totally understand your situation, being there myself with the 3 Swiss operators.

Final solution i got as i travel alot & call international regularly is to buy a "Lebara" line, very cheap rates, prepaid, got active roaming & you can charge it anywhere online by credit card, you just take control on what you spend (not advised to call swiss lines with it as it's high rate).

Only downside is it doesn't have data, but who cares about data when roaming, it's very expensive anyway.

I also got an orange optima line for use when in switzerland, i just leave it home & divert the number to my Lebara when i'm abroad, like this i'm not missing anything
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Old 03.10.2009, 14:32
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Re: Swisscom roger me - Again!!

You signed a contract I presume? I presume you read it before you signed it? I presume the notice period is stated there? So why are you stunned it is legal?


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After getting a good seeing to by Swisscom over roaming charges for wifi connections, I decided to cancel my (automatically renewing) contract which has just over a month to run - HAH! no chance! the notice term is 60 days, they really know how to stick it to you, I'm stunned this is even legal.

Anyway I'm sending the cancellation letter for next year, they won't get me a third time!

I typed something really really rude here and deleted it, but it made me feel good just to type it.
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Old 03.10.2009, 14:42
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Re: Swisscom roger me - Again!!

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You signed a contract I presume? I presume you read it before you signed it?
It's a fact of life that people rarely ever read all the small print... and while theoretically yes, ther eis no excuse for not being aware of the terms, it's happened to most of us at some point.

60 days is ridiculous either way, and so typical over here. God how I miss O2's SIMplicity deals... £25 for 1200mins, 1000 texts and unlimited data on a rolling monthly contract... *sigh*
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Old 03.10.2009, 14:46
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Re: Swisscom roger me - Again!!

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After getting a good seeing to by Swisscom over roaming charges for wifi connections, I decided to cancel my (automatically renewing) contract which has just over a month to run - HAH! no chance! the notice term is 60 days, they really know how to stick it to you, I'm stunned this is even legal.

Anyway I'm sending the cancellation letter for next year, they won't get me a third time!

I typed something really really rude here and deleted it, but it made me feel good just to type it.
Seems pretty standard to me, in fact to quit Sunrise on our land line we were charged 250chf because the contract had just automatically renewed. I had the dates mixed up so i guess it was my fault, but still not easy to swollow.
Now with Swisscom and very happy with the sevice.
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Old 03.10.2009, 15:18
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Re: Swisscom roger me - Again!!

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You signed a contract I presume? I presume you read it before you signed it? I presume the notice period is stated there? So why are you stunned it is legal?
Because like most people who come here and complain about not being able to get out of a contract they either didn't bother reading it before they signed it or didn't undersand it when they signed it and couldn't be arsed to ask someone to translate it....

And I have recently had a good customer service experience with Swisscom. Had some problems with engineer visits to come fix an internet problem. They got it fixed in the end but my wife had had to stay home for a visit that never happened. I wrote a complaint letter. It took a while but I then got a phone call telling me that they were crediting me with two months service. So, I have no complaints on that score.
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Old 03.10.2009, 15:24
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Re: Swisscom roger me - Again!!

I haven't been rogered in ages.
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Old 03.10.2009, 15:33
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Re: Swisscom roger me - Again!!

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You signed a contract I presume? I presume you read it before you signed it? I presume the notice period is stated there? So why are you stunned it is legal?

Basically because almost no one bothers to read the small print unless they're feeling exceptionally bored or they're particulary anal about such things. Most people from anglo-saxon background meaning with an understanding of UK/US/AUS/NZ/SA style customer service and customer contract ideas would not expect 1) contracts to automatically renew because they usually just expire and you have to actively renew not passively accept and 2) would not expect to have 60 days notice period, 14 or 28 or 30 days would be more usual.

Now we could go down the "Swiss service is great/sh1te/supe/sucks" debate route but I say just for a change, let's not bother with that. Whether you think it's fair to have passive renewal and lengthy notice periods may depend on where you're from and how used to it you may be. Whether you think it sucks or not is a subjective matter. After living in Germany and Switzerland (where passive renewal and lengthy notice periods are the norm) for over 15 years I still think it sucks big time and those companies that operate such practices need to wake up and smell the coffee. Just my twopennuth.....
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Old 03.10.2009, 16:01
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Re: Swisscom roger me - Again!!

I learned in Germany, that contracts tend to renew automaticly for a full CALENDER year, unless you give notice 3 months in advance, so since then, I look for the contract termination conditions, before i sign anything.

The companies, that consider their products good enough, that they dont need to tie their customers with that condition, win my signature.

Doc.
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Old 03.10.2009, 18:24
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Re: Swisscom roger me - Again!!

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You signed a contract I presume? I presume you read it before you signed it? I presume the notice period is stated there? So why are you stunned it is legal?
You're mistaken in thinking just because it's in a contract and you sign it it's legal. You can't sign away your rights in law no matter what a contract says. It also might come as a surprise to you that companies put things in contracts that are not legal knowing that most people will not challenge it. Had I time and money and fluent German I would love to challenge this passive accept clause.
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Old 03.10.2009, 18:26
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Re: Swisscom roger me - Again!!

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I learned in Germany, that contracts tend to renew automaticly for a full CALENDER year, unless you give notice 3 months in advance....
money-grabbing barstewards
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Old 03.10.2009, 18:43
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Re: Swisscom roger me - Again!!

True, however, I believe that in Switzerland for something to be deemed "Unzumutbar" it has to be something quite a bit worse than signing a perfectly normal contract with a perfectly normal notice period. Actually, 60 days in generous in Swiss terms as normal contracts usually have 3 months notice period at the end of the year.

Louise Wu put it very clear above. Things may be very normal in one country when it is not in another. Thus, reading before signing is always a good idea, especially in a country where one is not familiar with the normal contractual terms.


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You're mistaken in thinking just because it's in a contract and you sign it it's legal. You can't sign away your rights in law no matter what a contract says. It also might come as a surprise to you that companies put things in contracts that are not legal knowing that most people will not challenge it. Had I time and money and fluent German I would love to challenge this passive accept clause.
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Old 03.10.2009, 19:07
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Re: Swisscom roger me - Again!!

Having read that I'm thinking of sending a termination letter to swisscom to cancel my contract that expires next august. I'm actually very satisfied with swisscom so I don't actually want to leave them, but I want to keep my options open.

I'm wondering how they'd react if I said, at the eleventh hour, that I wanted the contract to continue. Any ideas?

Last edited by Slaphead; 03.10.2009 at 19:09. Reason: Poor choice of word
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Old 03.10.2009, 19:13
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Re: Swisscom roger me - Again!!

Another option: If you forgot to cancel, do not do it right away for the next year, but go to a Swisscom shop and ask for a new phone. While not as cheap as a completely new subscriber, you are most likely able to get new stuff for cheap... they have a system based on your revenues and contract type which shows a shop employee what retention offers he can give you. (I just know this is possible since I used to work for them)

Not the best deal on the market, but if you already forgot to cancel potentially the best deal you can get... and if they offer you only crap you can still cancel...
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Old 03.10.2009, 19:13
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Re: Swisscom roger me - Again!!

is it possible to go on a rolling monthly contract after 12 months? i don't really want to be locked in 12 months at a time.
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Old 03.10.2009, 19:18
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Re: Swisscom roger me - Again!!

As long as it is a buyers market and prices tend to go down over time, it makes perfect sense to do that. Usually when you cancel Swisscom, an account manager calls you to ask why you are leaving so it should be a perfect opportunity to renegotiate your contract.

Another option with contracts with notice periods you don't like is to negotiate the notice period before you sign the contract. You'd be surprised how often it is possible to change the terms. Not very likely though with Swisscom and the like.

It is interesting to note though that everybody from outside seem to feel that a long term contract is a bad thing. In my view it says a lot about the country where long-term contracts is the norm.


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Having read that I'm thinking of sending a termination letter to swisscom to cancel my contract that expires next august. I'm actually very satisfied with swisscom so I don't actually want to leave them, but I want to keep my options open.

I'm wondering how they'd react if I said, at the eleventh hour, that I wanted the contract to continue. Any ideas?
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Old 04.10.2009, 09:18
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Re: Swisscom roger me - Again!!

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I'm wondering how they'd react if I said, at the eleventh hour, that I wanted the contract to continue. Any ideas?
Don't know how swisscom would react to this, but I just tried to talk our regie (letting agency) into something like that - terminate the rent contract now with 4 monts' notice but quit earlier if we find somebody who will take over the apartment - and got the not-very-amused answer of "Well, Madame, you have to make up your mind one way or the other, you cannot have it both ways!" Unflexible, unhelpful, undfriendly *******s!
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Old 04.10.2009, 10:28
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Re: Swisscom roger me - Again!!

Would you mind telling me what "being rogered" means please ?

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I haven't been rogered in ages.
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Old 04.10.2009, 10:35
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Re: Swisscom roger me - Again!!

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Would you mind telling me what "being rogered" means please ?
http://www.google.ch/search?hl=en&so...meta=&aq=f&oq=

FYI, that's a British term I think - definitely not an American one, though I knew roughly what it meant.
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