Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #121  
Old 14.01.2009, 12:17
Treverus's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: Work in ZH, live in SZ
Posts: 12,232
Groaned at 351 Times in 284 Posts
Thanked 23,444 Times in 8,473 Posts
Treverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond repute
Re: Cablecom: HD Mediabox recorder availability

I am just wondering if I am the only unlucky one or if it is as usually just not as simple as the marketing website tells you: I got the box yesterday, set it up and went through the pin input and country selection and so on... and then: Nothing. The screen says "Finalizing set-up, you can enjoy digital TV in few minutes" for twelve hours now. So I called cablecom: "Well, we did not know that you already received your box from the post." (! Is this unusual that I receive it after they send it?). "Now that you tell us you got it we will set you up. No idea how long it takes, surely another day or so..." pretty far away from their promise of plugging in two cables and it works...
Reply With Quote
  #122  
Old 14.01.2009, 16:02
Talkietoaster's Avatar
Member
 
Join Date: Jul 2008
Location: Basel
Posts: 147
Groaned at 0 Times in 0 Posts
Thanked 70 Times in 41 Posts
Talkietoaster has made some interesting contributions
Re: Cablecom: HD Mediabox recorder availability

Once you called them it should only take a few minutes ...
Reply With Quote
  #123  
Old 14.01.2009, 17:42
Treverus's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: Work in ZH, live in SZ
Posts: 12,232
Groaned at 351 Times in 284 Posts
Thanked 23,444 Times in 8,473 Posts
Treverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond repute
Re: Cablecom: HD Mediabox recorder availability

I guess few minutes are over by now... so it will be more the 24 hours the lady in the call center said... hopefully not more.
Reply With Quote
  #124  
Old 14.01.2009, 21:19
jako's Avatar
Forum Veteran
 
Join Date: Jul 2008
Location: Richterswil
Posts: 865
Groaned at 5 Times in 4 Posts
Thanked 513 Times in 283 Posts
jako has a reputation beyond reputejako has a reputation beyond reputejako has a reputation beyond reputejako has a reputation beyond repute
Re: Cablecom: HD Mediabox recorder availability

Welcome to cablecom!!!!! It is a bit like being member of AA....

And good luck - you will need it!!! Their customer service is a complete nightmare - just see the post in the complaints corner.

One plus though - once you get it to work, the picture quality is actually pretty impressive. I can't wait to we get a new HD TV.
J
Reply With Quote
  #125  
Old 18.01.2009, 12:40
Junior Member
 
Join Date: Apr 2008
Location: Zürich
Posts: 43
Groaned at 11 Times in 6 Posts
Thanked 0 Times in 0 Posts
MaZo has annoyed a few people around hereMaZo has annoyed a few people around here
Re: Cablecom: HD Mediabox recorder availability

Just prevent their company by using a Dreambox, while enjoying their (digital) TV services for free in the meantime.
Reply With Quote
  #126  
Old 18.01.2009, 21:34
Newbie 1st class
 
Join Date: Jul 2008
Location: Baden
Posts: 27
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
Nick El has no particular reputation at present
Re: Cablecom: HD Mediabox recorder availability

Somebody in swisscomtold me about the dream box, apparently you can get also to channels a bit like sattelite without the expense. Has anybody knows who can sell me one or share some more info about it?
Nick
Reply With Quote
  #127  
Old 19.01.2009, 00:49
Verena's Avatar
Newbie 1st class
 
Join Date: Feb 2008
Location: Zurich
Posts: 21
Groaned at 0 Times in 0 Posts
Thanked 5 Times in 3 Posts
Verena has no particular reputation at present
Re: Cablecom: HD Mediabox recorder availability

Hi Nick,

you get all the information on cablecom's website.

http://www.cablecom.ch/en/index/tvra....htm?setlang=4

Further in order to use a HD mediabox, you'll have to make sure, that your tv is HD ready. Otherwise a HD mediabox is no use.

Verena
Reply With Quote
  #128  
Old 19.01.2009, 12:39
Junior Member
 
Join Date: Apr 2008
Location: Zürich
Posts: 43
Groaned at 11 Times in 6 Posts
Thanked 0 Times in 0 Posts
MaZo has annoyed a few people around hereMaZo has annoyed a few people around here
Re: Cablecom: HD Mediabox recorder availability

No, Nick is referring to the Dreambox, not the Cablecom box.

Nick, the cable versions of the Dreambox can be bought at digitec.ch. Still needs some "after hacking" to get Cablecom up and running though.
Reply With Quote
  #129  
Old 21.01.2009, 23:45
Newbie 1st class
 
Join Date: Sep 2008
Location: Basel
Posts: 18
Groaned at 0 Times in 0 Posts
Thanked 4 Times in 3 Posts
trineo98 has no particular reputation at present
Re: Cablecom: HD Mediabox recorder availability

Hi All,

I've recently received my HD Mediarecorder box and have a question. To me, it's missing two very basic features of a DVR:

1. Ability to search for movie/series titles
2. Ability to set a series recording

Am I missing something? I can't seem to find a way to do either of the above.

Thanks!
Tony
Reply With Quote
  #130  
Old 22.01.2009, 00:03
Treverus's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: Work in ZH, live in SZ
Posts: 12,232
Groaned at 351 Times in 284 Posts
Thanked 23,444 Times in 8,473 Posts
Treverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond repute
Re: Cablecom: HD Mediabox recorder availability

Just to sum up my experience:
My cablecom HD box took one and a half week from delivery till it worked (today!)! Pretty far away from changing one cable as the website promises...

I called tech support three times hearing three completely different stories what they can do for me and where the problem might be. I called the "business" guys four times as they were at the core of the issue... If I say "called" I just count the times I actually managed to get someone on the phone: I got kicked out of the waiting line for unexplanable reasons several times, once connected to a lady who would only take my number to arrange a return call that never came and simply gave up many times. Worst part: Tech support should work till 22.00. I spent once after 20.00 more than 45 minutes in the waiting line before I give up. I simply do not believe anybody was still working...

Oh yes, the problem: If you pick up a package from the post, they are supposed to feed back the delivery info to cablecom and cablecom provisions the box on their network. The post did not feed back the info. So I had somebody on the phone who told me "through the tracking number I can see that you picked it up a week ago". "Great, so you can finally make it work?" "No, because the tracking number is not the official info we should get, you know.." "No I do not know, please explain" "Well some info is there and the other is kind of official, without the official one I cannot do something!" "Er, so what do you plan to do?" "Wait till the post tells me you got your package" "But they did not for over a week now, can we agree that they maybe forgot it? So we can wait here forever" "I cannot do something else" "So who can?"... This went on forever and I seriously had to threaten them with sending the whole thing back before we could skip the official post feedback information thing!

It works now and the quality is great. But I would not go through the hassle of getting again. Worst service experience ever. Go for an alternative.
Reply With Quote
  #131  
Old 22.01.2009, 09:01
FriendlyKiwi's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: Shoppinzentrum
Posts: 1,782
Groaned at 19 Times in 15 Posts
Thanked 914 Times in 551 Posts
FriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond repute
Re: Cablecom: HD Mediabox recorder availability

Quote:
View Post
Oh yes, the problem: If you pick up a package from the post, they are supposed to feed back the delivery info to cablecom and cablecom provisions the box on their network. The post did not feed back the info.
I believe their precaution is necessary to prevent fraud and theft and dishonest use.

Otherwise people could steal the box from the Post and use it, and you would be charged.

Shame the post didn't confirm the box is delivered.

Maybe a backup proof of ownership / user (other than official post delivery) would be helpful here.
Reply With Quote
  #132  
Old 22.01.2009, 10:58
Treverus's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: Work in ZH, live in SZ
Posts: 12,232
Groaned at 351 Times in 284 Posts
Thanked 23,444 Times in 8,473 Posts
Treverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond repute
Re: Cablecom: HD Mediabox recorder availability

Quote:
View Post
I believe their precaution is necessary to prevent fraud and theft and dishonest use.

Otherwise people could steal the box from the Post and use it, and you would be charged.

Shame the post didn't confirm the box is delivered.

Maybe a backup proof of ownership / user (other than official post delivery) would be helpful here.
1. I am calling them and giving both contract number and personal details to identify myself.

2. The track and trace number of the packages shows the call center agent that I picked up the package, which happens to be with ID identification in Switzerland.

Where do you see the risk for them or me? If somebody would really steal the box, what would happen? I would call them as I am waiting for it after some days. Thanks to the "Internets" cablecom could see where the idiot who stole it installed it (how would they otherwise know that you order a video on demand for example). Easiest case for the local cops ever...

Incompetence is not fraud protection.
Reply With Quote
  #133  
Old 22.01.2009, 11:28
FriendlyKiwi's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: Shoppinzentrum
Posts: 1,782
Groaned at 19 Times in 15 Posts
Thanked 914 Times in 551 Posts
FriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond repute
Re: Cablecom: HD Mediabox recorder availability

Quote:
View Post
Where do you see the risk for them or me? If somebody would really steal the box, what would happen? I would call them as I am waiting for it after some days. Thanks to the "Internets" cablecom could see where the idiot who stole it installed it (how would they otherwise know that you order a video on demand for example). Easiest case for the local cops ever...
User authentication is stored on the card, so if a user orders pay movies, or extra pay services over the box, then the registered owner of the authentication card is charged for the service.

Physical location of the authentication card is not immediately obvious to the system, due to the way cable networks work.
A HD Receiver does not have a GPS Navigation System built in, so you cannot locate the physical location of the unit just because it is plugged into the network.
It would probably require a lot of work to determine exactly what node a authentication card is connected to.

The way cable networks are built, the end distribution does not individually identify apartments, houses, or even streets.
Depending on the cable TV system in use, it may only reduce it to a city area, not to a street and house number or apartment number.

eg: in my home area, there would probably be around 10,000 homes connected to a cable node, so you could only narrow down a fraudulent box to one of 10,000 houses (based on a town of 100,000 people being split into 3 regions of 10,000 houses each @ 3 people per house)

This would be why a cable operator requires evidence of correct delivery to the proper end user.

Fraud does happen on cable networks all around the world, and is a constant problem for these operators, costing some operators millions a year.

Hence they take precautions. Wouldn't you, if you were being cheated out of lots of money?

The presence of cheats, even here in Switzerland, is evident in one of the posts earlier on in this thread.
__________________
Warning: may contain traces of nuts.

Last edited by FriendlyKiwi; 22.01.2009 at 11:57.
Reply With Quote
  #134  
Old 22.01.2009, 11:55
Treverus's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: Work in ZH, live in SZ
Posts: 12,232
Groaned at 351 Times in 284 Posts
Thanked 23,444 Times in 8,473 Posts
Treverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond repute
Re: Cablecom: HD Mediabox recorder availability

Quote:
View Post
This would be why a cable operator requires evidence of correct delivery to the proper end user.
And I believe a track and trace number of an insured package as well as a customer calling and identifying himself should be enough, right?

I do not see the problem and do not think there is a serious theft problem in switzerlands postal service. Thats why most online shops will sell you way more expensive stuff with a post paid Einzahlungsschein. It seems much easier to hack those boxes than to steal them.

Even if the company would have to take those safety measures, it should:
a) not sell the products as "plug and play" but "plug and wait for a week" - they overpromised on the reason I chose them for.
b) inform the customers on the neccessary steps and the time it will take - I got more way more misinformation than correct info.
c) get their ing call center sorted out - If I only had to call them once and then stuff gets sorted out (but needs some time) I would not be writing this. However, if you call seven times and still have the feeling that nobody cares and the problem is not going to be solved... you start to get angry. There was not one mistake but at least one thing not working the way it should every time I called (I cannot find in our system any ticket... are you sure you called before?)

I did not believe it would work till I had a picture on my screen (while talking to the 8th person on the phone).

Either way, they are a horrible service provider. I guess that is what a monopoly in your core business turns you into.
Reply With Quote
This user would like to thank Treverus for this useful post:
  #135  
Old 22.01.2009, 12:24
FriendlyKiwi's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: Shoppinzentrum
Posts: 1,782
Groaned at 19 Times in 15 Posts
Thanked 914 Times in 551 Posts
FriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond repute
Re: Cablecom: HD Mediabox recorder availability

Quote:
View Post
AI guess that is what a monopoly in your core business turns you into.
I don't want to get into an argument about semantics, but I feel that the term Monopoly is often overused:

"Monopoly = In economics, a monopoly (from Greek monos , alone or single + polein , to sell) exists when a specific individual or enterprise has sufficient control over a particular product or service to determine significantly the terms on which other individuals shall have access to it.[1] Monopolies are thus characterized by a lack of economic competition for the good or service that they provide and a lack of viable substitute goods.[2] The verb "monopolize" refers to the process by which a firm gains persistently greater market share than what is expected under perfect competition."

Viable substitute goods for television reception in Switzerland:

Cable TV
Satellite TV
Over the air
Telephone line

As almost every home has choice, I would question whether such a monopoly exists.
__________________
Warning: may contain traces of nuts.
Reply With Quote
  #136  
Old 22.01.2009, 12:58
Treverus's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: Work in ZH, live in SZ
Posts: 12,232
Groaned at 351 Times in 284 Posts
Thanked 23,444 Times in 8,473 Posts
Treverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond repute
Re: Cablecom: HD Mediabox recorder availability

Just for the record: do you work at cablecom?
Reply With Quote
  #137  
Old 22.01.2009, 13:32
Guest
 
Posts: n/a
Re: Cablecom: HD Mediabox recorder availability

Quote:
View Post
Viable substitute goods for television reception in Switzerland:

Cable TV
Satellite TV
Over the air
Telephone line

As almost every home has choice, I would question whether such a monopoly exists.
Satellite TV is unusable if your balcony is not facing south: no antenna, no tv.
Over the air only a few (sucky / mostly in German) channels are available.

That narrows down the choice to cablecom with their horrible customer service or to swisscom with their horrible prices. This to me sounds as a "duopoly". But in the end the most practical/cheap choice is the Cablecom, so we have a de-facto monopoly.
Reply With Quote
  #138  
Old 22.01.2009, 14:34
Junior Member
 
Join Date: Apr 2008
Location: Zürich
Posts: 43
Groaned at 11 Times in 6 Posts
Thanked 0 Times in 0 Posts
MaZo has annoyed a few people around hereMaZo has annoyed a few people around here
Re: Cablecom: HD Mediabox recorder availability

Quote:
View Post
That narrows down the choice to cablecom with their horrible customer service or to swisscom with their horrible prices. This to me sounds as a "duopoly". But in the end the most practical/cheap choice is the Cablecom, so we have a de-facto monopoly.
Like I mentioned earlier, all these issues are quite easy to overcome.
Reply With Quote
  #139  
Old 22.01.2009, 16:16
Guest
 
Posts: n/a
Re: Cablecom: HD Mediabox recorder availability

Quote:
View Post
Like I mentioned earlier, all these issues are quite easy to overcome.
Considering the cost of the dreambox HD (does it have an hard disk with recording funtion?) and the pain in the ass process of getting correct software and codes, it might be still easier to pay the cablecom vampires. Correct me if I'm wrong (I hope to be wrong...)
Reply With Quote
  #140  
Old 04.02.2009, 22:24
Newbie
 
Join Date: Jan 2009
Location: Vevey
Posts: 2
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
tommyboyuk has no particular reputation at present
Re: Cablecom: HD Mediabox recorder availability

Mine came yesterday, I entered the PIN on startup and had all my channels within 5 minutes.

One question about the setup though:

I already had the modem connected by the 'wiclic' lead.

I connected the HD box by the RF connections in the wall and the HD box.

The manual talks about using the extra supplied 'wiclic' lead + RF converter and sharing the 'wiclic' output with the modem by ordering the 'wiclic' splitter.

I cannot see what the 'wiclic' sharing setup would give me over using the rf connection? Is it for ordering premium events? The manual does not explain why you would use it that way!

Cheers

TB
Reply With Quote
Reply

Tags
cablecom hdtv mediabox




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Warning: "Missed call" from telephone number +88213213340 Lifestylegirl Complaints corner 11 12.06.2018 03:04
Coop: Pronounced "koop" or "koh-ahp"? richardm Language corner 64 25.02.2011 06:58
Baschi!!! [apparently some Swiss pop "star" has been "spotted"] Gina Daily life 28 22.06.2010 16:27
"Log out" link too close to "New posts" Slaphead Forum support 3 05.11.2009 07:49
Connecting laptop to digital TV receiver? Plus "Billag" martinreed TV/internet/telephone 7 03.01.2008 13:07


All times are GMT +2. The time now is 02:00.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0