Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner
Reply
 
Thread Tools Display Modes
  #1  
Old 16.02.2010, 07:36
Cybersuz's Avatar
Member
 
Join Date: Aug 2009
Location: Dottikon Aargau
Posts: 235
Groaned at 2 Times in 2 Posts
Thanked 113 Times in 55 Posts
Cybersuz is considered knowledgeableCybersuz is considered knowledgeableCybersuz is considered knowledgeable
Swiss Customs destroyed my parcel!

Hi all,

I bought a couple of gemstone dress rings(I have a thing for rings) on Ebay end of Jan. Yesterday instead of the parcel I get a letter from Swiss Customs and a 60chf pink slip....

My hubby asked someone at work to translate the letter as it is 3 pages of law quotes and other stuff.

According to them the rings were found to be fake and was/will be destroyed and I have to pay 60chf or face criminal charges!

What the h*&^? How did they test it to find out its fake, can I ask for more info from them or do I just pay and let it go?
Reply With Quote
  #2  
Old 16.02.2010, 07:51
Forum Legend
 
Join Date: Jun 2007
Location: What's it to you?
Posts: 2,721
Groaned at 99 Times in 69 Posts
Thanked 3,362 Times in 1,361 Posts
Snoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond repute
Re: Swiss Customs destroyed my parcel!

Were they "copies" of something with a brand name? Fake Rolex watches from Hong Kong or Bangkok for instance will suffer the same fate at customs if you are caught. Importing counterfeit goods is illegal in Switzerland. So, if that is what it was, I would pay and let it go. If not, then I would enquire further, although if they sent you all the legalese to back up what they did, what more are they going to tell you?
Reply With Quote
This user would like to thank Snoopy for this useful post:
  #3  
Old 16.02.2010, 08:01
Cybersuz's Avatar
Member
 
Join Date: Aug 2009
Location: Dottikon Aargau
Posts: 235
Groaned at 2 Times in 2 Posts
Thanked 113 Times in 55 Posts
Cybersuz is considered knowledgeableCybersuz is considered knowledgeableCybersuz is considered knowledgeable
Re: Swiss Customs destroyed my parcel!

Hi Snoopy,

No they were not "knock offs" they were regular costume jewelry with lab created gemstones at around 15chf a ring. I guess they view anything coming from Hong Kong as suspicious.

Maybe I was just unlucky that it was my parcel that was picked. I have ordered things from there before and never had any issues.

Well I guess you live, you learn, I would not want to become an "enemy of the state"!
Reply With Quote
  #4  
Old 16.02.2010, 08:30
Member
 
Join Date: Feb 2010
Location: Zürich
Posts: 144
Groaned at 58 Times in 21 Posts
Thanked 34 Times in 25 Posts
Kohlmeise is considered unworthyKohlmeise is considered unworthyKohlmeise is considered unworthyKohlmeise is considered unworthy
Re: Swiss Customs destroyed my parcel!

I would contact them to find out where the problem is, eg. breach on the copy right of the design, wrong declaration of the materials e.g. colored gems which are not declared properly or illegal hallmarkings.
Reply With Quote
  #5  
Old 16.02.2010, 08:37
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 19,026
Groaned at 333 Times in 258 Posts
Thanked 11,716 Times in 6,858 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Swiss Customs destroyed my parcel!

Quote:
View Post
Hi all,

I bought a couple of gemstone dress rings(I have a thing for rings) on Ebay end of Jan. Yesterday instead of the parcel I get a letter from Swiss Customs and a 60chf pink slip....

My hubby asked someone at work to translate the letter as it is 3 pages of law quotes and other stuff.

According to them the rings were found to be fake and was/will be destroyed and I have to pay 60chf or face criminal charges!

What the h*&^? How did they test it to find out its fake, can I ask for more info from them or do I just pay and let it go?

A) you should pay

B) you should ask customs for more details, telling them you want to take the matter up with the supplier

C) with more details, advise the supplier and ask for his position on the matter
Reply With Quote
  #6  
Old 16.02.2010, 09:04
Mrs. Doolittle's Avatar
Forum Legend
 
Join Date: May 2007
Location: Aargau
Posts: 5,729
Groaned at 149 Times in 107 Posts
Thanked 6,612 Times in 3,132 Posts
Mrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond repute
Re: Swiss Customs destroyed my parcel!

Quote:
View Post
Hi all,

I bought a couple of gemstone dress rings(I have a thing for rings) on Ebay end of Jan. Yesterday instead of the parcel I get a letter from Swiss Customs and a 60chf pink slip....

My hubby asked someone at work to translate the letter as it is 3 pages of law quotes and other stuff.

According to them the rings were found to be fake and was/will be destroyed and I have to pay 60chf or face criminal charges!

What the h*&^? How did they test it to find out its fake, can I ask for more info from them or do I just pay and let it go?
Did the seller place a customs declaration on the outside of the package? This form states what the contents of the package are and the value.
Reply With Quote
  #7  
Old 16.02.2010, 09:14
Cybersuz's Avatar
Member
 
Join Date: Aug 2009
Location: Dottikon Aargau
Posts: 235
Groaned at 2 Times in 2 Posts
Thanked 113 Times in 55 Posts
Cybersuz is considered knowledgeableCybersuz is considered knowledgeableCybersuz is considered knowledgeable
Re: Swiss Customs destroyed my parcel!

Quote:
View Post
Did the seller place a customs declaration on the outside of the package? This form states what the contents of the package are and the value.

I do not know, the photocopy they sent me with a picture of the parcel only shows my address and the return address.

I have sent copies of the letter to the seller in HK and hopefully I can get my money back.
Reply With Quote
  #8  
Old 16.02.2010, 09:26
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 19,026
Groaned at 333 Times in 258 Posts
Thanked 11,716 Times in 6,858 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Swiss Customs destroyed my parcel!

Quote:
View Post
I do not know, the photocopy they sent me with a picture of the parcel only shows my address and the return address.

I have sent copies of the letter to the seller in HK and hopefully I can get my money back.

While you apparently do not (yet) know what the seller put onto the CN22 (green label), it is clear that the contents should be given as "fashion jewels". In view of customs authorities in Europe chasing fake jewels, you should find out more from customs. "Fashion Jewels / Modeschmuck" however should be exempt from their "fake jewels chase".
Reply With Quote
  #9  
Old 16.02.2010, 10:23
Forum Legend
 
Join Date: Jun 2007
Location: zürich
Posts: 3,200
Groaned at 107 Times in 81 Posts
Thanked 3,948 Times in 1,619 Posts
i-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond repute
Re: Swiss Customs destroyed my parcel!

Why does everything in Switzerland start with; A) you should pay?
Quote:
View Post
A) you should pay

B) you should ask customs for more details, telling them you want to take the matter up with the supplier

C) with more details, advise the supplier and ask for his position on the matter
Reply With Quote
The following 4 users would like to thank i-b-deborah for this useful post:
  #10  
Old 16.02.2010, 10:26
zyxel's Avatar
Senior Member
 
Join Date: Jun 2007
Location: Vaud
Posts: 275
Groaned at 0 Times in 0 Posts
Thanked 183 Times in 132 Posts
zyxel has made some interesting contributions
Re: Swiss Customs destroyed my parcel!

Quote:
View Post
Why does everything in Switzerland start with; A) you should pay?
Because thats how things work here you argue, you justify still....you have to pay...................and then (sometime)claim back
Reply With Quote
  #11  
Old 16.02.2010, 10:30
Carlos R's Avatar
Forum Legend
 
Join Date: Dec 2009
Location: Roundn'about Basel
Posts: 7,154
Groaned at 102 Times in 91 Posts
Thanked 9,771 Times in 4,116 Posts
Carlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond repute
Re: Swiss Customs destroyed my parcel!

Quote:
View Post
Why does everything in Switzerland start with; A) you should pay?
As I understand it, withholding payment for services/goods is against the law in CH. You should pay and then try to get your money back.

E.g. in a dispute with the landlord for something like a broken window that needs fixing or some such, you cannot withhold rent payment until the problem is fixed.
Reply With Quote
This user would like to thank Carlos R for this useful post:
  #12  
Old 16.02.2010, 11:57
Nev
Guest
 
Posts: n/a
Re: Swiss Customs destroyed my parcel!

Quote:
View Post
Why does everything in Switzerland start with; A) you should pay?
To be fair it doesn't though does it? I mean outside paying for fines and withholding payment for invoices that have already been sent. It's always struck me that one of the nice things about this place is that folks here don't seem as anxious to get paid as in a lot of countries I've lived in. You ask for some work done or order some goods that aren't in stock. Nobody asks for a deposit payment in advance. It's done on trust. Then maybe a month, maybe even two months after the work's been done or the goods handed over, an invoice arrives in the mail which gives you another month to stump up the cash. And if you miss that, they send a reminder. I've had to chase up people to invoice me before before now for work done months before and I've even had invoices that have offered a discount for paying on time!
Reply With Quote
  #13  
Old 16.02.2010, 12:11
jacek's Avatar
Forum Legend
 
Join Date: Oct 2007
Location: Aargau
Posts: 7,774
Groaned at 98 Times in 77 Posts
Thanked 5,253 Times in 2,949 Posts
jacek has a reputation beyond reputejacek has a reputation beyond reputejacek has a reputation beyond reputejacek has a reputation beyond reputejacek has a reputation beyond reputejacek has a reputation beyond repute
Re: Swiss Customs destroyed my parcel!

I agree with the fact that online orders and purchases are based on trust here and they send you goods first, then you will receive an invoice later. Very nice and surprising. Uncommon, me think for any other countries, which expect payment first e.g. often time I do online shopping in my favourite tennis shop in Germany. They should know me well by now as a trusthworthy customer, but it is always prepaid in advance system then they only "schicken die Waren für unseren Kunde". At the end of the day it all boils down to money, doesn't it? They will recover it and custom sooner or later will send you their invoice.

We had that discussion with other colleague of mine form non-EU country, he always disputes all the bills and scruitinizes all of them, whereas his wife from here is more inclined to pay bills without further objection just with mindset that the authorities sort out the things right.
__________________
🎾That's what we do to help English speaking expats community in Switzerland:
General Information About Swiss Tennis
Tennis Lessons Summer Winter Seasons
🎾🎾Our charity organization to help unprivileged kids to realize their dreams:
FMTF Supports Tennis For Children in Southern Africa
Reply With Quote
  #14  
Old 16.02.2010, 12:12
saharanz's Avatar
Senior Member
 
Join Date: Apr 2007
Location: Winterthur
Posts: 409
Groaned at 0 Times in 0 Posts
Thanked 258 Times in 138 Posts
saharanz has an excellent reputationsaharanz has an excellent reputationsaharanz has an excellent reputationsaharanz has an excellent reputation
Re: Swiss Customs destroyed my parcel!

Quote:
View Post
Because thats how things work here you argue, you justify still....you have to pay...................and then (sometime)claim back
I've had a dispute with customs regarding tax on posted item and in the end received my item without having to pay a cent.

It is worth calling the number on the form and talking to them first at the very least.
Reply With Quote
  #15  
Old 16.02.2010, 12:26
Forum Legend
 
Join Date: Jun 2007
Location: zürich
Posts: 3,200
Groaned at 107 Times in 81 Posts
Thanked 3,948 Times in 1,619 Posts
i-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond repute
Re: Swiss Customs destroyed my parcel!

Thankyou all for taking me so seriously. I should have been more obvious. I should have said, Wollishofner, why does every answer sart with A)....?
Reply With Quote
  #16  
Old 16.02.2010, 22:09
Forum Veteran
 
Join Date: May 2007
Location: Vaud
Posts: 1,763
Groaned at 113 Times in 74 Posts
Thanked 812 Times in 501 Posts
Charlie R. Soles has an excellent reputationCharlie R. Soles has an excellent reputationCharlie R. Soles has an excellent reputationCharlie R. Soles has an excellent reputation
Re: Swiss Customs destroyed my parcel!

Quote:
View Post
Hi Snoopy,

No they were not "knock offs" they were regular costume jewelry with lab created gemstones at around 15chf a ring. I guess they view anything coming from Hong Kong as suspicious.

Maybe I was just unlucky that it was my parcel that was picked. I have ordered things from there before and never had any issues.

Well I guess you live, you learn, I would not want to become an "enemy of the state"!
If the design was similar to something well know, such as a cartier "love" ring, this is considered as counterfeit and destroyed.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
looking for parcel services Shah Other/general 8 07.07.2015 12:32
Anyone use uk parcel service caz Daily life 0 09.09.2009 17:20
Swiss customs when buying furniture in Germany flow23 Housing in general 5 22.10.2008 11:30
Swiss customs - claiming duties in France and paying them here snoozeboy Finance/banking/taxation 6 04.07.2008 17:59
Swiss customs dayamax Permits/visas/government 1 20.04.2008 11:38


All times are GMT +2. The time now is 07:09.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0