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Old 25.03.2010, 21:11
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Half price card missing in post

My husband and I have renewed our half price travel cards. Mine has turned up but his has gone missing in the post. On checking up it seems that he will have to pay 30chfs for a duplicate.
Is this applicable if it has gone missing in the post - not just lost when already in your possesion?
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Old 25.03.2010, 21:43
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Re: Half price card missing in post

he never received it. Stick with that position.

how long has it been since yours arrived?
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Old 25.03.2010, 21:55
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Re: Half price card missing in post

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he never received it. Stick with that position.

how long has it been since yours arrived?

Mine came last Saturday.
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Old 25.03.2010, 22:00
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Re: Half price card missing in post

you need to leave it two weeks in my opinion.
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Old 25.03.2010, 22:27
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Re: Half price card missing in post

The train company can track them, so will be able to tell it hasn't been delivered - pop into your local train station. When mine didn't turn up, they traced it to having never been delivered - i picked it up from the station two days later....
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Old 25.03.2010, 23:53
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Re: Half price card missing in post

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My husband and I have renewed our half price travel cards. Mine has turned up but his has gone missing in the post. On checking up it seems that he will have to pay 30chfs for a duplicate.
Is this applicable if it has gone missing in the post - not just lost when already in your possesion?
Your husband does NOT need a "duplicate" but needs THE card, and this free of charge. To accept a "duplicate" would mean to accept the idea that HE lost the card.
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