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Old 12.04.2010, 13:39
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Computer repair under warranty

This might be as well in the Jokes thread, yet maybe someone has a constructive suggestion about the following:

After 6 months of random usage, my Compaq Mini netbook started to work funny: did not want to boot pass the Compaq welcome screen nor enter the boot menu. Though, if persisting, on 7~9th attempt it booted and performed just fine!
Since it was still on warranty I sent it in for repairs to the authorized HP Dealer in Switzerland. 10 days later I receive a bill, stating that the item is either off warranty or it has been subjected to unauthorized manipulations, thus not covered by warranty.

So, for a product of hardly 350 CHF acquisition price, I now have the following options:
1) Pay 806 CHF for repair;
2) Pay 80 CHF for recycling;
3) Pay 100 CHF to have it sent back to me.

I called in and they said they've traced liquid spots on the MB thus it's not under warranty. Of course I can't remember any liquids nearby my netbook, except the spray for cleaning the screen and keyboard [all in all - a useless discussion with the service]...

Does anyone know a magic word that would get my netbook repaired under the warranty, or at least for not having to pay for the recycling whatever? Or is it a doomed case?
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Old 12.04.2010, 13:53
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Re: Computer repair under warranty

Sounds exactly like my experience with Samsung Swissieland and the last (ever) cell phone I bought from them. They refused the warranty claim because the phone had "glue cracks" on the motherboard. Huh? And that is my fault because ... ?

Solution: No Samsung product ever again.
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Old 12.04.2010, 14:57
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Re: Computer repair under warranty

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2) Pay 80 CHF for recycling;
Option 2 is ILLEGAL, since the recycling charge (VRG= vorzogene Recyclinggebühr) has already been paid for at purchase (that's the law in CH) (you DID buy it in CH, didn't you ?)
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