Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 18.05.2010, 20:32
Ebony's Avatar
Member
 
Join Date: Jun 2007
Location: Zurich
Posts: 244
Groaned at 83 Times in 17 Posts
Thanked 131 Times in 70 Posts
Ebony is considered unworthyEbony is considered unworthyEbony is considered unworthyEbony is considered unworthy
Horrifying experience at the Unispital

Dear EF Members,
I'd like to share what happened to me today at the Unispital in Zurich. A received a call this morning from a colleague's wife who's 5 months pregnant, and had just arrived from JFK. She was having contractions, so put her in a cab and we went to the hospital. On route the cabbie asked what was wrong, and upon hearing the situation, the cabbie very kindly called the Unispital to say we were on our way. We were told to go straight to the Frauenklinik.

Upon arriving at the Frauenklinik, we were then told that they dont accept tourists from the USA or Canada because of the medical insurance?? After telling them that money wasnt an issue, they then made us fill out an admitance form which we did. After that the receptionist spent nearly half an hour typing all the info into the computer. By now my colleague's wife really wasnt feeling too good, so I asked if we could see a doc, and fill out the form later. We were told that as she was 5 months pregant it wasnt an emergency and we had to anyway wait a few hours!!!

Needless to say I lost it completely, and after screaming like a banshee we were taken to the maternity wing for an ultrasound. However the maternity wing told us they couldnt give us any treatment without the admittance form!

By now I had decided to go to one of the private hospitals, and as we were on our way out of the hospital we bumped into a doctor who upon seeing my colleague's wife crying and holding onto her tummy, asked us what was wrong. When we explained the situation to her, her took us back to the maternity wing for an immediate ultrasound.

I have never in my entire life witnessed such cold hearted treatment from the receptionists at the Frauenklinik to the nurses at the maternity wing.

My colleague's wife is thanfully doing fine, and so is the baby. But its left a really bitter taste in our mouths.

So a word of warning, if any of you have relatives visiting from abroad, and they fall sick, dont take them to the Unispital. Hospitals in Switzerland arent legally required to treat you, even if you land up at the emergeny. We were told this today.

Last edited by evilshell; 18.05.2010 at 20:56. Reason: fixed line breaks and added some paragraph breaks for easy reading
Reply With Quote
The following 20 users would like to thank Ebony for this useful post:
  #2  
Old 18.05.2010, 20:38
Guest
 
Posts: n/a
Re: Horrifying experience at the Unispital

Sounds like perfectly normal hospital procedure for non-emergency cases. Is there a hospital in the world which wouldn't expect some random foreigner walking in off the streets to identify themselves properly and guarantee that they can cough up the readies (presuming they are daft enough not to buy proper travel insurance in the first place)?

It must have been disconcerting, for sure, but it seems absolutely normal to me.
Reply With Quote
The following 10 users would like to thank for this useful post:
This user groans at for this post:
  #3  
Old 18.05.2010, 20:39
economisto
 
Posts: n/a
Re: Horrifying experience at the Unispital

Quote:
Sounds like perfectly normal hospital procedure for non-emergency cases. Is there a hospital in the world which wouldn't expect some random foreigner walking in off the streets to identify themselves properly and guarantee that they can cough up the readies (presuming they are daft enough not to buy proper travel insurance in the first place)?

It must have been disconcerting, for sure, but it seems absolutely normal to me.
In...ahem....England....
Reply With Quote
The following 9 users would like to thank for this useful post:
  #4  
Old 18.05.2010, 20:41
Nickers's Avatar
Forum Legend
 
Join Date: May 2006
Location: Zurich
Posts: 3,735
Groaned at 41 Times in 35 Posts
Thanked 4,899 Times in 1,697 Posts
Nickers has a reputation beyond reputeNickers has a reputation beyond reputeNickers has a reputation beyond reputeNickers has a reputation beyond reputeNickers has a reputation beyond reputeNickers has a reputation beyond repute
Re: Horrifying experience at the Unispital

so if a foreigner is involved in an accident would the same procedure be acceptable? The woman is pregnant and a babies life is also at stake - it was an emergency and I agree with Ebony it is pretty shocking, their delays could have resulted in something more serious happening, how can that be right?

The pregnant lady may have valid insurance...
Reply With Quote
The following 3 users would like to thank Nickers for this useful post:
  #5  
Old 18.05.2010, 20:42
Banned
 
Join Date: Jun 2009
Location: Tee Chee No?
Posts: 1,846
Groaned at 7 Times in 7 Posts
Thanked 1,485 Times in 713 Posts
Boxman has a reputation beyond reputeBoxman has a reputation beyond reputeBoxman has a reputation beyond reputeBoxman has a reputation beyond reputeBoxman has a reputation beyond reputeBoxman has a reputation beyond repute
Re: Horrifying experience at the Unispital

actually, I think you'd be OK for treatment at Triemli which is a "public" hostpital. There would be an expectance that a bill would have to be paid, of course.

The state hospital is the best bet for anyone with questionable insurance who has a medical emergency.

Was she really having contractions?
Reply With Quote
The following 2 users would like to thank Boxman for this useful post:
  #6  
Old 18.05.2010, 20:44
economisto
 
Posts: n/a
Re: Horrifying experience at the Unispital

Quote:
View Post
so if a foreigner is involved in an accident would the same procedure be acceptable? The woman is pregnant and a babies life is also at stake - it was an emergency and I agree with Ebony it is pretty shocking, their delays could have resulted in something more serious happening, how can that be right?

The pregnant lady may have valid insurance...
Please refer to this thread the next time someone says compulsory health insurance with a safety net is the same as state health provision.

I know of a similar incident of a US citizen falling ill in Denmark. Major heart surgery, 10 hour operation or something. When he volunteered his international health cover to the hospital the director held up his hand and said "our pleasure". Now that's class.
Reply With Quote
The following 13 users would like to thank for this useful post:
  #7  
Old 18.05.2010, 20:44
olympe's Avatar
Forum Veteran
 
Join Date: Apr 2010
Location: Hong Kong now Bern before
Posts: 557
Groaned at 6 Times in 3 Posts
Thanked 245 Times in 156 Posts
olympe is considered knowledgeableolympe is considered knowledgeableolympe is considered knowledgeable
Re: Horrifying experience at the Unispital

Isn't it the same in the USA? people die and are left outside the hospital door if they don' t have a health insurance? Since the health system is a bit similar here, I am not surprised...if you're friend is from America, she has experienced what her fellow citizens have to endure if they don't have the right cover.

But of course I agree, this kind of treatment is chocking!
Reply With Quote
The following 3 users would like to thank olympe for this useful post:
  #8  
Old 18.05.2010, 20:47
Guest
 
Posts: n/a
Re: Horrifying experience at the Unispital

Quote:
View Post
In...ahem....England....
You think you'd get instant treatment without half an hour of form filling in an English hospital?

I love the NHS, but I don't think the situation would be any better there - especially for a foreigner.

Hospitals are grim places of bureaucratic misery and rude receptionists from Anglesey to Archangelsk. I don't see why Zurich should be any different.
Reply With Quote
The following 3 users would like to thank for this useful post:
  #9  
Old 18.05.2010, 20:49
cannut's Avatar
Forum Legend
 
Join Date: Jul 2008
Location: canada
Posts: 6,874
Groaned at 180 Times in 140 Posts
Thanked 6,130 Times in 3,363 Posts
cannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond repute
Re: Horrifying experience at the Unispital

Quote:
View Post
Dear EF Members,
I'd like to share what happened to me today at the Unispital in Zurich.
A received a call this morning from a colleague's wife who's 5 months
pregnant, and had just arrived from JFK. She was having contractions,
so put her in a cab and we went to the hospital. On route the cabbie
asked what was wrong, and upon hearing the situation, the cabbie
very kindly called the Unispital to say we were on our way. We were told
to go straight to the Frauenklinik.
Upon arriving at the Frauenklinik, we were then told that they dont
accept tourists from the USA or Canada because of the medical insurance??
After telling them that money wasnt an issue, they then made us fill
out an admitance form which we did. After that the receptionist spent
nearly half an hour typing all the info into the computer. By now
my colleague's wife really wasnt feeling too good, so I asked if we
could see a doc, and fill out the form later. We were told that as she
was 5 months pregant it wasnt an emergency and we had to anyway wait
a few hours!!!
Needless to say I lost it completely, and after screaming like a banshee
we were taken to the maternity wing for an ultrasound. However the
maternity wing told us they couldnt give us any treatment without the
admittance form!
By now I had decided to go to one of the private hospitals, and as we
were on our way out of the hospital we bumped into a doctor who upon seeing
my colleague's wife crying and holding onto her tummy, asked us what
was wrong. When we explained the situation to her, her took us back to the
maternity wing for an immediate ultrasound.
I have never in my entire life witnessed such cold hearted treatment
from the receptionists at the Frauenklinik to the nurses at the maternity
wing.
My colleague's wife is thanfully doing fine, and so is the baby. But
its left a really bitter taste in our mouths.
So a word of warning, if any of you have relatives visiting from abroad,
and they fall sick, dont take them to the Unispital. Hospitals in
Switzerland arent legally required to treat you, even if you land up
at the emergeny. We were told this today.
And this happens ,ahhhhhhhhhh where
http://www.cnn.com/2008/US/07/01/wai...ath/index.html
Reply With Quote
This user would like to thank cannut for this useful post:
  #10  
Old 18.05.2010, 20:52
NSchulzi's Avatar
Forum Veteran
 
Join Date: May 2009
Location: Zug
Posts: 2,428
Groaned at 53 Times in 34 Posts
Thanked 2,523 Times in 1,215 Posts
NSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond repute
Re: Horrifying experience at the Unispital

Quote:
You think you'd get instant treatment without half an hour of form filling in an English hospital?

I love the NHS, but I don't think the situation would be any better there - especially for a foreigner.

Hospitals are grim places of bureaucratic misery and rude receptionists from Anglesey to Archangelsk. I don't see why Zurich should be any different.
Sorry DB, but beg to differ. A person arriving at a hospital in the UK with a genuine emergency, regardless of whether or not they are a foreigner, would be treated as just that - an emergency.
Reply With Quote
The following 11 users would like to thank NSchulzi for this useful post:
  #11  
Old 18.05.2010, 20:53
cannut's Avatar
Forum Legend
 
Join Date: Jul 2008
Location: canada
Posts: 6,874
Groaned at 180 Times in 140 Posts
Thanked 6,130 Times in 3,363 Posts
cannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond repute
Re: Horrifying experience at the Unispital

Quote:
View Post
Sorry DB, but beg to differ. A person arriving at a hospital in the UK with a genuine emergency, regardless of whether or not they are a foreigner, would be treated as just that - an emergency.
Key word
Reply With Quote
The following 4 users would like to thank cannut for this useful post:
The following 2 users groan at cannut for this post:
  #12  
Old 18.05.2010, 20:54
Ebony's Avatar
Member
 
Join Date: Jun 2007
Location: Zurich
Posts: 244
Groaned at 83 Times in 17 Posts
Thanked 131 Times in 70 Posts
Ebony is considered unworthyEbony is considered unworthyEbony is considered unworthyEbony is considered unworthy
Re: Horrifying experience at the Unispital

Quote:
View Post
actually, I think you'd be OK for treatment at Triemli which is a "public" hostpital. There would be an expectance that a bill would have to be paid, of course.

The state hospital is the best bet for anyone with questionable insurance who has a medical emergency.

Was she really having contractions?
Yes she was, and she would know as its her second baby. And we had offered to pay CHF 10,000 in cash if they needed some kind of deposit to cover the treatment. But they werent interested in taking the cash from us either!
Reply With Quote
  #13  
Old 18.05.2010, 20:54
Guest
 
Posts: n/a
Re: Horrifying experience at the Unispital

Quote:
View Post
Sorry DB, but beg to differ. A person arriving at a hospital in the UK with a genuine emergency, regardless of whether or not they are a foreigner, would be treated as just that - an emergency.
Walk-in cases are generally not treated as genuine emergencies. I know that from grim experience.

If this lady had called an ambulance and been rushed in on a stretcher, it might have been a whole different story.
Reply With Quote
The following 6 users would like to thank for this useful post:
  #14  
Old 18.05.2010, 20:55
Upthehatters2008's Avatar
Forum Legend
 
Join Date: May 2010
Location: In the kitchen at parties.
Posts: 4,569
Groaned at 208 Times in 122 Posts
Thanked 6,078 Times in 2,378 Posts
Upthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond repute
Re: Horrifying experience at the Unispital

I don't want to make light of the situation, but having a baby is a perfectly normal event, It is not an emergency, or a time to panic. At least I think so...
Reply With Quote
This user would like to thank Upthehatters2008 for this useful post:
  #15  
Old 18.05.2010, 20:55
MrVertigo's Avatar
Forum Legend
 
Join Date: Feb 2010
Location: CH
Posts: 3,210
Groaned at 86 Times in 70 Posts
Thanked 5,788 Times in 2,254 Posts
MrVertigo has a reputation beyond reputeMrVertigo has a reputation beyond reputeMrVertigo has a reputation beyond reputeMrVertigo has a reputation beyond reputeMrVertigo has a reputation beyond reputeMrVertigo has a reputation beyond repute
Re: Horrifying experience at the Unispital

why didn't you call 144 for emergency ambulance? They would know where to bring you for this case, and they would have time to inform the hospital during the drive.
Reply With Quote
The following 5 users would like to thank MrVertigo for this useful post:
  #16  
Old 18.05.2010, 20:56
NSchulzi's Avatar
Forum Veteran
 
Join Date: May 2009
Location: Zug
Posts: 2,428
Groaned at 53 Times in 34 Posts
Thanked 2,523 Times in 1,215 Posts
NSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond repute
Re: Horrifying experience at the Unispital

Quote:
View Post
I don't want to make light of the situation, but having a baby is a perfectly normal event, It is not an emergency, or a time to panic. At least I think so...
It certainly could be an emergency at only five months pregnant ...
Reply With Quote
The following 13 users would like to thank NSchulzi for this useful post:
  #17  
Old 18.05.2010, 20:56
Ebony's Avatar
Member
 
Join Date: Jun 2007
Location: Zurich
Posts: 244
Groaned at 83 Times in 17 Posts
Thanked 131 Times in 70 Posts
Ebony is considered unworthyEbony is considered unworthyEbony is considered unworthyEbony is considered unworthy
Re: Horrifying experience at the Unispital

Quote:
Walk-in cases are generally not treated as genuine emergencies. I know that from grim experience.

If this lady had called an ambulance and been rushed in on a stretcher, it might have been a whole different story.
Yes I agree with you completely, and in hindsight I really wish I'd just called an Ambulance instead of taking her with a cab to the hospital. Its a tough lesson I learnt today.
Reply With Quote
The following 5 users would like to thank Ebony for this useful post:
  #18  
Old 18.05.2010, 20:58
Nickers's Avatar
Forum Legend
 
Join Date: May 2006
Location: Zurich
Posts: 3,735
Groaned at 41 Times in 35 Posts
Thanked 4,899 Times in 1,697 Posts
Nickers has a reputation beyond reputeNickers has a reputation beyond reputeNickers has a reputation beyond reputeNickers has a reputation beyond reputeNickers has a reputation beyond reputeNickers has a reputation beyond repute
Re: Horrifying experience at the Unispital

Quote:
View Post
I don't want to make light of the situation, but having a baby is a perfectly normal event, It is not an emergency, or a time to panic. At least I think so...
Oh really?

FFS the woman is 5 months pregnant and feeling complications, is that not an emergency? even if it was a false alarm this time it could quite easily not have been
Reply With Quote
The following 9 users would like to thank Nickers for this useful post:
  #19  
Old 18.05.2010, 20:58
scribble's Avatar
Forum Veteran
 
Join Date: Mar 2010
Location: 8xxx
Posts: 685
Groaned at 18 Times in 13 Posts
Thanked 598 Times in 304 Posts
scribble has a reputation beyond reputescribble has a reputation beyond reputescribble has a reputation beyond reputescribble has a reputation beyond reputescribble has a reputation beyond repute
Re: Horrifying experience at the Unispital

The attitude is not unique to Switzerland though. Some people just don't show any empathy unless their own @ss is on the line, specially the pen pushers

As far as the Docs are concerned they are a mixed bunch. Some smart and up to date on all the research/clinical studies while others are ignorant and not worthy of their specialist badge.

I love NHS and the idea behind it but unfortunately it is a mess now.
Reply With Quote
The following 2 users would like to thank scribble for this useful post:
  #20  
Old 18.05.2010, 20:58
Upthehatters2008's Avatar
Forum Legend
 
Join Date: May 2010
Location: In the kitchen at parties.
Posts: 4,569
Groaned at 208 Times in 122 Posts
Thanked 6,078 Times in 2,378 Posts
Upthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond repute
Re: Horrifying experience at the Unispital

Quote:
View Post
It certainly could be an emergency at only five months pregnant ...
But false contractions are likely to occur aren't they, quite normal ?
Probably getting out of my depth here....
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
HSBC - Any experience ? Fly-Swiss Employment 4 03.05.2013 10:13
Swisscare new : no deposit for Unispital Zurich and CHUV youtubeman Insurance 0 05.06.2009 00:23
Experience Requirement Chibanga Employment 17 12.03.2009 22:40
Swisscare is no longer accepted at Frauenklinik Unispital Zurich kar Insurance 6 02.04.2008 11:42


All times are GMT +2. The time now is 07:23.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0