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  #1  
Old 06.07.2010, 10:27
porsch1909
 
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Health insurance companies who don't have a clue

I am really pissed off at Sanitas at the moment.

They continuously screw up my bills every month. They give me until the first of each month to pay a bill, then they send the next months bill around the 22nd of each month with it being doubled because I'm in arrears on their computer.

That's not so bad. I can get used to that. Then I get a letter yesterday asking for 8 months of premiums from the 4th of January the end of August

Granted I screwed up with getting the insurance for my wife. She arrive in January and I didn't start her policy until March. So the Canton picked up on this and insisted I give money to sanitas for this time. So I was expecting a bill for 4.01.10-28.02.10 + the month of August.

BUT nooooooooooo they have to give me a bloody heart attack wtih a bill for 1300CHF

Why can't they get their billing sorted? I have been paying my premiums for all these months reliably and on time, only for them to consistently screw things up?

Now I need to call their equally incompetent call centre staff who don't understand a word I say.

rant over
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  #2  
Old 06.07.2010, 10:33
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Re: Health insurance companies who don't have a clue

What about a standing order?
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Old 06.07.2010, 10:44
porsch1909
 
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Re: Health insurance companies who don't have a clue

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What about a standing order?
I actually ticked that box when I sent away for the insurance but they ended up sending me the orange payment slips every month. That's how incompetent they are.
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Old 06.07.2010, 10:54
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Re: Health insurance companies who don't have a clue

Sounds like you need to change insurance companies. Go to www.comparis.ch and do a little comparison shopping. Send Sanitas a registered letter no later than Sept 30 saying you are outta there at the end of December. I think there are even sample letters on comparis for this. I have used Swica and Visana and had nothing but good experiences.
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