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22.07.2010, 15:03
| | Newbie 1st class | | Join Date: Apr 2007 Location: Zurich
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| | | SwissPost Track and Trace-Forget It!
I sent a registered letter to England last Thursday and was told it should take 2-4 working days and that I could track its progress using Track and Trace on the SwissPost website. So I paid the extra CHF6. Sounds good so far, not too much for peace of mind. Now here we are, eight days later and the computer is still saying it's 13.46 on Sunday 18th July 2010 and the letter is at the entry of the destination country! I know now that the letter has been delivered, albeit at least one day late. I sent an email to SwissPost yesterday and all I have so far is an automated response saying they received it. Rubbish!
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22.07.2010, 15:07
|  | Forum Legend | | Join Date: May 2010 Location: In the kitchen at parties.
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| | | Re: SwissPost Track and Trace-Forget It!
All tracking capabilities, in the UK and CH cease at the exit border. The tracking systems in each country are not integrated.
Your last update on the Swiss web site reflects the last thing to happen to it when it was in Swiss hands.
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22.07.2010, 15:08
|  | Forum Veteran | | Join Date: Mar 2007 Location: Zurich
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| | | Re: SwissPost Track and Trace-Forget It!
Are you sure you did not use the extra service "Einschreiben/Enregistré" = registered mail? Can't seem to find a service with extra track & trace.. plus this is not available to "normal" mail as far as I am aware... (might be corrected, I guess). Only courierservices have that feature...
Registered mail would only force the consignee to sign for the receipt, no special tracking tools...
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22.07.2010, 15:09
|  | Forum Legend | | Join Date: Jul 2007 Location: Quaint Wädenswil, Zürich, CH
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| | | Re: SwissPost Track and Trace-Forget It!
Have you called them ?
0848 888 888 (calls from Switzerland) trackandtrace@post.ch Website |
22.07.2010, 15:23
| | Newbie 1st class | | Join Date: Apr 2007 Location: Zurich
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| | | Re: SwissPost Track and Trace-Forget It!
Well, in this case the tracking capabilities got as far as the entry border, then ceased....why wouldn't the lovely lady in the post office tell me? She'd already explained to me that this was my best option in perfect English, so no language problems. It was normal registered mail (I think), but whatever it was the lady pointed out the consignment number on the receipt and told me that's what I needed to use to track the letter on the site, which is how I know it got to the UK border. Thanks for the input though!
(BTW the next best option cost CHF56!!)
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22.07.2010, 15:33
|  | Forum Legend | | Join Date: Jun 2008 Location: Baden
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| | | Re: SwissPost Track and Trace-Forget It!
| Quote: | |  | | | All tracking capabilities, in the UK and CH cease at the exit border. The tracking systems in each country are not integrated.
Your last update on the Swiss web site reflects the last thing to happen to it when it was in Swiss hands. | | | | | Are ou referring to tracking systems between the UK and CH?
Because I can pretty much track a Post from Japan to here.  |
22.07.2010, 15:35
| | Forum Legend | | Join Date: May 2010 Location: In the kitchen at parties.
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| | | Re: SwissPost Track and Trace-Forget It!
| Quote: | | | | | Are ou referring to tracking systems between the UK and CH?
Because I can pretty much track a Post from Japan to here. | | | | | Yes. Are you sure the Japs track your item once in the hands of the Swiss Post ?
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22.07.2010, 15:38
| | Forum Legend | | Join Date: Jun 2008 Location: Baden
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| | | Re: SwissPost Track and Trace-Forget It!
| Quote: | | | | | Yes. Are you sure the Japs track your item once in the hands of the Swiss Post ? | | | | | Yes,
-all the way to the Baden Post
-On the Japanese Page
-... In english... http://www.post.japanpost.jp/int/index_en.html |
22.07.2010, 15:40
| | Forum Legend | | Join Date: Jul 2007 Location: Quaint Wädenswil, Zürich, CH
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| | | Re: SwissPost Track and Trace-Forget It!
From the link I gave above: | Quote: |  | | | Explanation of status messages - in alphabetical order A - E - Arrival at border point of destination country: The item is at the border point of the destination country and is being prepared for delivery. The item may have to be handed over to the customs authorities before delivery.
- Arrival at border point of origin country: The item has arrived at the border point of the origin country and is being prepared for forwarding to the destination country.
- Arrival at pick-up/delivery point: Indicates as of what time the consignment is ready for collection at the post office or when a consignment was prepared for bulk delivery.
- Arrived in transit country: The item has arrived in a transit country.
- Collected from customer: The consignment was collected directly from the customer by Swiss Post.
- Completion of postal customs clearance: Postal customs clearance has been completed.
- Delivered by: The item has been delivered.
- Delivered to counter: The item has been delivered via a counter (post office counter, PickPost collection point, etc..
- Delivered to letterbox: The item was placed in the recipient's letterbox (mail compartment).
- Delivered via P.O. box: The item was delivered to the P.O. box.
- Delivery attempt: A delivery attempt was made.
- Delivery attempt – incorrect address: A delivery attempt was made, but the address is incorrect.
- Delivery attempt – invalid address: A delivery attempt was made but the address was invalid.
- Delivery attempt – prohibited items: A delivery attempt was made, but the item is prohibited.
- Delivery attempt – recipient unknown: A delivery attempt was made, but the recipient is unknown.
| | | | | There is more ( lengthy ) but it shows Swiss Post can track and track up to the destination point.
 | | This user would like to thank jrspet for this useful post: | |
22.07.2010, 15:47
| | Forum Legend | | Join Date: May 2010 Location: In the kitchen at parties.
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| | | Re: SwissPost Track and Trace-Forget It!
| Quote: | | | | | From the link I gave above:
There is more ( lengthy ) but it shows Swiss Post can track and track up to the destination point. | | | | | Not all apply to cross border deliveries.
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