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  #21  
Old 13.07.2011, 13:29
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Re: Flight delays - what's the deal?

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I'm supposed to be flying Geneva to Gatwick tonight and I see that they have hideous delays of 5 hours or so for flights from this morning. I have to travel 1 1/2 hours on the train before getting there (I always arrive 2 hours in advance for check-in and security). If Geneva Airport's website says there's a huge delay, should I stay at home or what? Because it has been known to happen that they say there's a delay and then it gets shortened. I am not best pleased, I've been looking forward to this trip so much and I always dread the actual flight for this very reason.
I make this journey very frequently and would suggest you wait until later because, sometimes, just sometimes, the delays are cleared and things get back to normal pretty quickly, since the airlines don't want to lose money or their departure slots.
I'd check online and/or try to make a phone call before leaving, if you can track down a number.
I just hope it works out for you.
Good luck
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  #22  
Old 13.07.2011, 13:30
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Re: Flight delays - what's the deal?

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I'm supposed to be flying Geneva to Gatwick tonight and I see that they have hideous delays of 5 hours or so for flights from this morning. I have to travel 1 1/2 hours on the train before getting there (I always arrive 2 hours in advance for check-in and security). If Geneva Airport's website says there's a huge delay, should I stay at home or what? Because it has been known to happen that they say there's a delay and then it gets shortened. I am not best pleased, I've been looking forward to this trip so much and I always dread the actual flight for this very reason.
Give them a call and ask what you should do. I think you have to be checked in if you have any chance of compensation should the flight be delayed or cancelled (although given the experiences above I wouldn't hold your breath).

Check in and see if there are any EFers in Geneva that would put you up for the night if the flight is delayed.
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  #23  
Old 13.07.2011, 13:31
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Re: Flight delays - what's the deal?

Flights:

http://en.wikipedia.org/wiki/Regulation_261/2004

http://www.airpassengerrights.eu/


Rarer, but even rail journey face delays. Passengers can exercise their rights under EU directives ( http://en.wikipedia.org/wiki/Third_railway_package ), and next year it will apply to other modes of transportation including the bus.

http://www.europeanlawmonitor.org/la...assengers.html
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  #24  
Old 13.07.2011, 13:36
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Re: Flight delays - what's the deal?

I feel like crying.

I hope you're right, ceppy, and that the delys are cleared quickly.

Thanks for the advice, everyone.
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  #25  
Old 13.07.2011, 13:42
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Re: Flight delays - what's the deal?

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I feel like crying.

I hope you're right, ceppy, and that the delys are cleared quickly.

Thanks for the advice, everyone.
Coming back from Gatwick last week, the flight was delayed 1 hour and then we sat in the plane for another couple of hours, with thunder and lightening all around us, but the plane did eventually take off.
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  #26  
Old 13.07.2011, 13:52
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Re: Flight delays - what's the deal?

This is no good for people travelling with children, but if you're a lone traveller, or travelling with other adults, my advice is simple:

Take a good book, fill your hand luggage with snacks, go to the airport and wait.

Simple as that.
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  #27  
Old 13.07.2011, 14:02
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Re: Flight delays - what's the deal?

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Not sure if this is the right place for this, but here goes.....

So, on our holiday to Majorca in September our outward journey was delayed by 9 awful hours (think Basel airport with 2 young kids - there is nothing to do, nothing to eat, nowhere to go..... thank god we had a laptop with us, although no internet connection).

Anyway, while we were in delay-hell the airline (the illustrious Easyjet) gave us a sheet of paper with our rights on, which clearly says that delays of over 5 hours are entitled to compensation of 250EUR. Fine we thought, at least that's something.

So we get back and then we try and make a claim.... no joy of course.

The EU regulations 261/2004 (and yes, I've read them!) say that only cancellations are entitled to montary compensation, and even then when it is not "exceptional circumstances".

But there was a case in 2007 tried at the european court, the findings of which say two things relevant to us: 1) that delays of more than 3 hours should be entitled to compensation in the same way as for cancellations, and 2) that exceptional circumstances are for weather/ terrorist / political / strikes etc. and specifically do not include technical faults with the plane (which is what this was - or at least that's what they said at the time - they actually flew a new plane in to take us).

So, I've obviously quoted all this to Easyjet and they say that the findings of the court only apply to that particular case so don't apply, and that these were "exceptional circumstances" so they won't pay anyway. Sigh.

So, now what I'm wondering is this: 1) are there any Swiss regulations I can quote at them just to make it a bit more interesting? And 2) what should be my next step? (Or should I just suck it up? If it wasn't for that bit of paper stating that we would get compensation I probably would just do that but, they said we would get it .....)

By the way, I read another thread on sleazyjet / volcanic ash claims and that has some helpful stuff in it.... but it's not exactly the same situation so if anyone has any other tips would be grateful. Thanks
So wait a minute, you mean to tell me, that you spent 9 hours at that somewhat bigger bus station Basel Airport....with kids and no food?!
You must really love Mallorca .
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  #28  
Old 13.07.2011, 14:07
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Re: Flight delays - what's the deal?

Im at Geneva airport right now and things seem to be working normal. However your flight is still marked as dep 20:00. So i would gess its a problem on sleezyjets side. Which would mean it is unlikely to improve.


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I'm supposed to be flying Geneva to Gatwick tonight and I see that they have hideous delays of 5 hours or so for flights from this morning. I have to travel 1 1/2 hours on the train before getting there (I always arrive 2 hours in advance for check-in and security). If Geneva Airport's website says there's a huge delay, should I stay at home or what? Because it has been known to happen that they say there's a delay and then it gets shortened. I am not best pleased, I've been looking forward to this trip so much and I always dread the actual flight for this very reason.
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  #29  
Old 13.07.2011, 14:29
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Re: Flight delays - what's the deal?

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Im at Geneva airport right now and things seem to be working normal. However your flight is still marked as dep 20:00. So i would gess its a problem on sleezyjets side. Which would mean it is unlikely to improve.
That's not my flight, that's the 15:50 flight - mine's not until 19:10 (meaning I'll probably arrive in the middle of the night). I'm not remotely surprised it's a problem with Easyjet - wish I could afford to pay more. Still, fingers crossed things improve later on. Sometimes it just happens with a couple of flights.
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  #30  
Old 13.07.2011, 14:44
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Re: Flight delays - what's the deal?

Actually looking good for your flight. No delay showing and the incoming flight that probably will be yours (from Brussels) also shows no delay. There are delays about which seem to follow specific aircraft (probably some tech issues this morning) but yours not one of them.

Here
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  #31  
Old 13.07.2011, 14:55
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Re: Flight delays - what's the deal?

Well, personally if I were travelling alone and the flight says only delayed and not cancelled then I think I'd go to the airport anyway, and yeah, take some food, a book, laptop, a pillow and wait it out.

Look up the policies on the easyjet website too (which is not that easy - they are well hidden). There's something about refund but no compensation if they cancel the flight a few hours before it's due to take off - the assumption being that then you can just stay home and not be inconvenienced (yeah right!) If it's cancelled or delayed because of storms then I'm afraid it's no compensation anyway as that really is "exceptional circumstances" i.e. outside of the airlines control.

If anyone's interested in our original story by the way .... I took it all the way and lodged the complaint with the regulators and the european court. Apparently it's been added to a group filing or something like this that is being investigated to result in proposed change in the law. But our case will never be brought before the court or anything. Easyjet admitted nothing and we got no compensation. But all the complaining made me feel a hell of a lot better. And we will never ever, no matter the cost, fly Easyjet again.
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  #32  
Old 13.07.2011, 14:55
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Re: Flight delays - what's the deal?

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Actually looking good for your flight. No delay showing and the incoming flight that probably will be yours (from Brussels) also shows no delay. There are delays about which seem to follow specific aircraft (probably some tech issues this morning) but yours not one of them.

Here
Thank you so much for this information - you've made me smile! I hope you're right.
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  #33  
Old 13.07.2011, 16:19
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Re: Flight delays - what's the deal?

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Well, personally if I were travelling alone and the flight says only delayed and not cancelled then I think I'd go to the airport anyway, and yeah, take some food, a book, laptop, a pillow and wait it out.
Actually with many airlines (certainly including Easyjet and Ryanair) you must check in unless you are specifically told otherwise* else you will loose any right to compensation or even a refund. Of course as you can now check in at home this is not the imposition it once was. However, if you are not at the airport when the flight is called (if they manage to beat the expected delay for example or if they try to put people on other flights), again your loss.

* if you are told otherwise I would make sure you get it in writing with those 2 as well.
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