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  #161  
Old 25.02.2011, 22:50
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Re: Rude IKEA salesman

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I have to say that the place where the customer services was THE WORST EVER was the Netherlands, they have an awful "it is not my problem" attitude! But I still love them!
Well, the Dutch in general are direct, straight, blunt, BUT for example in the transport business are partners second to none ! I when I started in airfreight had a Dutch, a former KLM-Cargo disponent, as immediate superior and at the beginning was shocked. But when I learnt how to take him, we became the best partners possible. We shared a warehouse with a cargo-company of whom the chief was a former Dutch seaman and his language and behaviour was like that. But I over the years developed a most excellent partnership. When we later met at festivities or security courses, we often sat together with some glass in front of us. And that we differed in personal style was no problem
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  #162  
Old 25.02.2011, 22:57
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Re: Rude IKEA salesman

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What ticking time-bomb ? Not least as you generalize. We in our place here have a salesman and some temporary staff who are well-liked to their giving an excellent service to everybody. And you can get a really good service in quite many places, even some Coop and Migros outlets among them.

Strange that you have to contribute ? Really ? As the customer you are the king, and the King is the one who is creating the tone and the music. The relationship between customer and salesman is and must be a partnership. It does not matter whether it is in a bazar or in a fixed-price-department-store.
Of course the most places has ok service...but way too many places has staff that make the famous swiss eye-rolling, or have no patience...

yes strange I feel it is strange that I have to behave in a certain way to get acceptable service (I do not expect any ass kissing but some degree of politeness which lacks many times here)...it is nice of course, but it shouldn't be enforced from the salesman to the customer to get acceptable service...

The customer can be an asshole, and if the salesman can't deal with that then he should change job...there are absolutely no reason for a salesman to get upset, rude or what so ever with the customers...
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  #163  
Old 25.02.2011, 23:28
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Re: Rude IKEA salesman

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Of course the most places has ok service...but way too many places has staff that make the famous swiss eye-rolling, or have no patience...

yes strange I feel it is strange that I have to behave in a certain way to get acceptable service (I do not expect any ass kissing but some degree of politeness which lacks many times here)...it is nice of course, but it shouldn't be enforced from the salesman to the customer to get acceptable service...

The customer can be an asshole, and if the salesman can't deal with that then he should change job...there are absolutely no reason for a salesman to get upset, rude or what so ever with the customers...
upset ? rude ?

I in recent years only once met this. But it is an absolute exception. If there is a problem, a real one, it is some indifference of sales-people. You can now talk about not-comparing with other countries but this is a country where also these sales-people are abroad within less than an hour and see nothing different from what there is back home. THIS is reality and not some theory about whatever.
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  #164  
Old 25.02.2011, 23:29
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Re: Rude IKEA salesman

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this is a country where also these sales-people are abroad within less than an hour
If, of course, they ever leave their canton...
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  #165  
Old 25.02.2011, 23:43
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Re: Rude IKEA salesman

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If, of course, they ever leave their canton...
many here in Zurich never leave the Canton, only leave Switzerland, and go into the Zurich-outer-suburbs in the Cantons of Waldshut, Singen and Konstanz
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  #166  
Old 26.02.2011, 07:48
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Re: Rude IKEA salesman

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<> and yes, many need their time to discuss vital topics with their colleagues and feel molested when being asked questions. This can be a problem. Best you stand beside them and start to participate to some extent in their discussion. They suddenly have all the time in the world for you
I find that the best way to get served in almost anywhere in any country in the world is to stand their and smile and say, "Don't worry, I'm not in a hurry, just take your time, I don't mind waiting." But say it like you really mean it.

In most cases, they can't help you fast enough, and if they are really stuck on something else, when they do get free they are more likely to be extra helpful.
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  #167  
Old 27.02.2011, 12:35
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Re: Rude IKEA salesman

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I used to be wigged out by this power thing some shop people try to play...Made me shy, especially if your French is not top notch. Until I realized, if you talk confidently, politely, clearly and loud (so other customers hear the exchange and witness unhelpful behavior), keep repeating your requests ad nauseum until you get service and answer you need and don't get into any intimidating antics, people with this very unservile attitude usually change into very very nice and helpful folks, the sharp turn was sometimes shocking..
You put it very precisely.
I had the same problem - trying to be polite and stretching myself in French and all and getting this intimidating service in return (do those marketing books have this term yet?!)...
Yet I noticed that people who are less sensitive about what other people think of them do not have this problem, they're just being themselves not trying to please the salesman So this gives a good result. They only behave like this when they see that you're "buying" it... So my advice would be - pretend that you don't notice all the looks and sighs
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Old 27.02.2011, 16:50
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Re: Rude IKEA salesman

A Brazilian friend and colleague who had lived in the US for a while, spent 4 years in Geneva. He was then transferred to Montreal and his first reaction after settling down there was that the customer service there was so friendly, compared to Geneva.

A Finnish friend who worked as a Cabin Crew at some point in time (many years ago) says her response to rude service is to say out loudly "you must be having a real bad day for you to behave this way". Things generally tend to change quite drastically after that.
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  #169  
Old 27.02.2011, 17:01
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Re: Rude IKEA salesman

Perhaps I'll try this one in UK or US and see how I get on.

Employee Hello

me bonjour

employee Hello

me bonjour, vous parlez Français?

employee what?!

me parlez-vous Français?

employee what - NOOOOOO!

And so on. I am pretty sure the average IKEA employee in Nottingham or London does NOT speak French or German.

Not making excuses for rude employee- but ... goose and ganders come to mind. Only linguists and languages teachers are expected to speak another language in UK or US- but here any sales assistant is expected to.

If you do learn a basic sentence as an intro, it will help hugely. BONJOUR je m'excuse mais je parle pas bien le français - parlez-vous anglais s'il vous plait?
The whole attitude will change with most employees. Bonne chance.

Last edited by Odile; 27.02.2011 at 17:18. Reason: +info
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  #170  
Old 27.02.2011, 17:46
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Re: Rude IKEA salesman

Or more appropraite for the OP, try speaking Bärndüütsch in the IKEA in Singapore.
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  #171  
Old 27.02.2011, 17:48
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Re: Rude IKEA salesman

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Well, the Dutch in general are direct, straight, blunt, BUT for example in the transport business are partners second to none ! I when I started in airfreight had a Dutch, a former KLM-Cargo disponent, as immediate superior and at the beginning was shocked. But when I learnt how to take him, we became the best partners possible. We shared a warehouse with a cargo-company of whom the chief was a former Dutch seaman and his language and behaviour was like that. But I over the years developed a most excellent partnership. When we later met at festivities or security courses, we often sat together with some glass in front of us. And that we differed in personal style was no problem
Totally agree. the Dutch can be very rude sometimes but they are straightforward and honest. I preferred to be met by an honest salesman than by a weaesely one.
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  #172  
Old 27.02.2011, 20:03
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Re: Rude IKEA salesman

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Or more appropraite for the OP, try speaking Bärndüütsch in the IKEA in Singapore.
Might be helpful. I once had a lady at an airline in Lima/Peru at the phone and spoke to her in English. She protested declaring that she spoke my language and so I continued in speaking Swiss German and explaining everything and more in Swiss German, until she interrupted me by asking "what .....". I then told her that SHE said she spoke my language, so what ? She then became quite co-operative
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  #173  
Old 01.03.2011, 23:56
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Re: Rude IKEA salesman

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I worked in various retail outlets in the states ( Geoffrey Giraffe anyone? ) for years , years ago, and the last place I got a very generous company discount,,, but I still enjoyed treating people like shit from time to time.. especially so if they couldn't offer me a simple greeting.

I actually registered to write this: YOU ARE TOTALLY RIGHT!
I actually work in IKEA and nothing upsets me more than customer who don't have the slightest idea of good manners. Just a polite greeting would do, and maybe a question: do you speak english? Remember: you are in Switzerland. Here you are expected to be polite from the greeting to "adîeu".
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