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Old 17.12.2010, 15:54
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Excellent Customer Service Swarovksi

Because of unforseen circumstances my Christmas shopping had to be done online. I ordered on Wednesday morning several items from Swarovski, received a 10% reduction and everything has already arrived!

Unfortuantely, when I ordered I forgot to check the "gift bag" option and off the order went. 20 seconds later I spotted my error, I sent them an email several hours later I received a response "the bags will be included". Well, they weren't, so I emailed them again today and just recieved a very apologetic phone call- the man told me they had arranged with Jelmoli guest bags for me upon showing my invoice.

Although, I will have to go to Jelmoli, I thought that was top notch customer service. Delivery is with the Swisspost so there is no import taxes to pay and they'll deliver if ordered by the 22nd for the 24th (I had no delivery charges either).

http://www.swarovski.com/Web_CH/en/index
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Old 17.12.2010, 16:01
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Re: Excellent Customer Service Swarovksi

I have always found buying Swarovksi online to be brilliant. I have been able to buy those special gifts for the other side of the world and they are delivered directly to them. Never a compliant and you can find something for every occasion with Swarovksi.

Shopping from the comfort of your own home is wonderful.
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Old 17.12.2010, 16:04
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Re: Excellent Customer Service Swarovksi

Slightly OT, have you shopped duty free at Samnaun for Swarovksi ?
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Old 17.12.2010, 16:11
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Re: Excellent Customer Service Swarovksi

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Slightly OT, have you shopped duty free at Samnaun for Swarovksi ?
No, I had to order online- I had no choice.

It looks as if you have to go into their boutiques, which I obviously will do when things calm down.
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