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Old 17.12.2010, 20:35
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Guarantee on electrical gadgets

Hi, Mr. Hopp says that no guarantee on electrical (or at least IT) gadgets are valid in Switzerland unless you can produce the original packaging. It seems insane, but you never know. Switzerland is not the most consumer-friendly place on earth. Has anyone else heard about this....cartons take up a lot of space....
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Old 17.12.2010, 20:45
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Re: Guarantee on electrical gadgets

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Hi, Mr. Hopp says that no guarantee on electrical (or at least IT) gadgets are valid in Switzerland unless you can produce the original packaging. It seems insane, but you never know. Switzerland is not the most consumer-friendly place on earth. Has anyone else heard about this....cartons take up a lot of space....
The miracle of flat packing..

The sales guys that sold various electrical items to us did say " keep the boxes during the guarantee period..just in case".
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Old 18.12.2010, 09:40
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Re: Guarantee on electrical gadgets

Rubbish, the article is guaranteed not the packaging
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Old 18.12.2010, 10:41
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Re: Guarantee on electrical gadgets

I think a lot of this is more to do with the fact that when you return faulty goods to the store then more often than not they then need to be shipped on to a service centre, therefore requiring the packaging.

With small stuff it's relatively easy to repackage safely, but for lager, more fragile stuff such as TVs the only packaging that's really suitable is the original packaging. Stores don't really keep spare boxes, and it's time consuming and surprisingly costly to order the correct packaging, so a store is likely to stipulate that they require the original shipping materials. Something I totally agree with having seen some attempts at repackaging stuff, and the unrecognisable remnants of the product after being put through the shipping process.

If however you do as I do, and personally bring the item to a service centre, and then collect it again, then you don't need the packaging.
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Old 18.12.2010, 13:27
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Re: Guarantee on electrical gadgets

M-Electronics, Fust and Interdiscount etc tell you at the checkout that the receipt is your 1/2/3 year guarantee...
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Old 19.12.2010, 17:03
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Re: Guarantee on electrical gadgets

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Rubbish, the article is guaranteed not the packaging
Don't know about IT but Coop took a Microwave in for repair with just the reciept. Got a brand new one back with more features, so you never know...
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Old 19.12.2010, 17:11
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Re: Guarantee on electrical gadgets

beware everyone they try to get of gaurntees like usuing such excuses as packaging ,it is not true you dont need a package just stand firm and they will give in good luck
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Old 10.02.2011, 10:01
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Re: Guarantee on electrical gadgets

I'm resurrecting this old thread as I've just seen what happens when you don't use the original packaging to send a rather expensive item through the post.

Said expensive item developed a fault after about 2 months. Customer sends item in for repair, but no longer has the original packaging, so finds a box big enough, puts item in and surrounds it with various bits of bubble wrap.

Item arrives practically hanging out of the box. Photos taken before unpacking to cover us. Item unpacked, or I should say items unpacked as it's no longer in it's original form. A quick inspection shows that it's damaged beyond repair, meaning no warranty whatsoever. Customer informed (not at all happy), courier comes to inspect damage. First thing he says is "That's obviously not the proper packaging for this device is it?". "No" was the reply. The upshot is that the customer cannot claim from the courier as it was not in the correct packaging for the device, and there's no warranty. Customer is now CHF3000 out of pocket.

If the customer had used the original box with the original packing pieces then in all likelihood it would have arrived undamaged. Even if it had arrived damaged the customer would have been able to claim against the couriers insurance.

In this particular instance, due to the items shape, the only acceptable packaging for it would have been the original packaging.
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Old 10.02.2011, 10:20
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Re: Guarantee on electrical gadgets

i stupidly bought some items and threw away the receipt. the product is an own branded thing from the shop so they are they only ones that sell it. what are the chances of getting a repair/replacement (obviously within warranty period due to it being a recent model).
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Old 10.02.2011, 10:35
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Re: Guarantee on electrical gadgets

In Switzerland most of electrical retailers give you guarantee in form of receipt either stapled to small leaflet resembling warranty card or even it comes loose. Keep it in a safe place inside plastic sleeves or alike. I never claimed anything back but common sense dictates to always keep large carton boxes, styrofoam and bubblewrap chucked somewhere in the basement. If you plan to move out later on or put items on sale it is better to keep their original boxes to protect the fragile content.
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Old 10.02.2011, 10:58
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Re: Guarantee on electrical gadgets

Another good idea (for the more expensive items) is to PHOTOCOPY THE RECEIPT

Most of the cash machine receipts will fade/become unreadable in less time than the guarantee (especially for 3-5 yr ones). Then you have a problem proving when the item was purchased.

So, if you want to do things properly, make a photocopy of the receipt and put it with the other documents.
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Old 10.02.2011, 11:19
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Re: Guarantee on electrical gadgets

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Another good idea (for the more expensive items) is to PHOTOCOPY THE RECEIPT

Most of the cash machine receipts will fade/become unreadable in less time than the guarantee (especially for 3-5 yr ones). Then you have a problem proving when the item was purchased.

So, if you want to do things properly, make a photocopy of the receipt and put it with the other documents.
good idea. i just don't want to keep crap like boxes and receipts hanging around. a scan might be good, and you can always print it if they need a paper copy.
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Old 10.02.2011, 12:53
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Re: Guarantee on electrical gadgets

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I'm resurrecting this old thread as I've just seen what happens when you don't use the original packaging to send a rather expensive item through the post.

Said expensive item developed a fault after about 2 months. Customer sends item in for repair, but no longer has the original packaging, so finds a box big enough, puts item in and surrounds it with various bits of bubble wrap.

Item arrives practically hanging out of the box. Photos taken before unpacking to cover us. Item unpacked, or I should say items unpacked as it's no longer in it's original form. A quick inspection shows that it's damaged beyond repair, meaning no warranty whatsoever. Customer informed (not at all happy), courier comes to inspect damage. First thing he says is "That's obviously not the proper packaging for this device is it?". "No" was the reply. The upshot is that the customer cannot claim from the courier as it was not in the correct packaging for the device, and there's no warranty. Customer is now CHF3000 out of pocket.

If the customer had used the original box with the original packing pieces then in all likelihood it would have arrived undamaged. Even if it had arrived damaged the customer would have been able to claim against the couriers insurance.

In this particular instance, due to the items shape, the only acceptable packaging for it would have been the original packaging.
Trouble is, with all the gadgetry the average household has these days, and with three or more years of guarantee, you need a barn to store all those original boxes, plus a special computer program that enables you to keep track of what you may safely trash before said barn bursts at its seams.
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Old 10.02.2011, 14:44
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Re: Guarantee on electrical gadgets

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Trouble is, with all the gadgetry the average household has these days, and with three or more years of guarantee, you need a barn to store all those original boxes, plus a special computer program that enables you to keep track of what you may safely trash before said barn bursts at its seams.
you can probably buy some gadget to do the tracking for you...
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Old 02.03.2011, 15:15
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Re: Guarantee on electrical gadgets

I recently visited Switzerland and purchased an ipad. I have the receipt/guarantee and the packaging. Does any one know if i have to send this to the store to validate the warranty or just keep it safe. I am back in the uk now so am a bit worried in case my ipad breaks, and i need to get it replaced. Any one have any sugestions for me ?
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Old 07.03.2011, 09:57
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Re: Guarantee on electrical gadgets

For an apple device (ipad) you can check online to validate/verify the warranty using a serial number which is at the back.
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Old 10.03.2011, 02:44
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Re: Guarantee on electrical gadgets

It is just custom to save the packaging, but not really needed. - Just my personal point of view, no experience. Excedpt for the camera, where I even had to remove all the removable parts, before they shipped it back, i.e. they only needed the plain body of the camera and the receipt.
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Old 10.03.2011, 15:20
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Re: Guarantee on electrical gadgets

As far as I know, the packaging isn't the guarantee but the receipt is. I usually staple the receipt to an instruction manual or put it in my receipt folder.
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