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Old 14.02.2011, 18:47
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visit to accident & emergency

Three weeks ago I ended up in accident & emergency with a badly broken arm. An operation later & I am on the mend. The staff at our Canton hospital were fantastic. Anyway here with the benefit of experience is some info for the German speaking area:

~A&E is called Notfall and pain is schmerzen!

~Once you arrive, they want to know who your insured with and also what level of insurance (1ST,2ND,3RD). If you dont know the level they put you down as 3rd.
~usual things like ID, next of kin,

~If you are allergic to any thing,especially certain drugs like antibiotics, how the accident happened, did you hit your head,

~in my personal experience, the doctors here give it to you straight "you have a very badly broken arm which will be difficult to operate on". In England I think we are used to being given a bit of good news to soften the bad, like "but the good news is we cant see any damaged blood vessels" Maybe it was a language barrier but it scared the sh out of me.

~before leaving hospital, get your consultant to fill in a form requesting/prescribing help from a care organisation like Spitex. The insurance company in my case is paying for home help twice a week for 8 weeks.

~hope this doesnt happen to you but I can say I had fantastic care from friendly staff.
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Old 14.02.2011, 18:54
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Re: visit to accident & emergency

Good to hear you had good, competent care. Best of luck with the recovery.

On the otherside, I deal with quite the circus of useless medical staff who's many mistakes can be commented on throughout the process. In my specific situation in hindsight I would have just gone home and dealt with recovery myself.

But again, just another side of the spectrum for everyone's info.
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Old 14.02.2011, 19:51
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Re: visit to accident & emergency

Reminds me of my first experience of a Baselland hospital - learning the word "Schmerzen".
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Old 14.02.2011, 20:52
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Re: visit to accident & emergency

What does 1st, 2nd and 3rd refer to for insurance? 1st - Private, 2nd - Semi-Private, 3rd - Public Ward?

I agree that health care and coverage here is excellent. I'm home on a medical certificate today and tomorrow and I'm so thankful that the doctor insisted I stay home despite my feeling guilty over it. I literally slept all day and now I'm starting to turn the corner and beginning to feel better. After another day's rest, I'll actually go back to work better, rather than mostly better, which always just ends up in being sick again! Swiss health care is one of the best parts about living here! They really take care of you.


Thanks for the useful info and I hope that your recovery is going smoothly!!!
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Old 14.02.2011, 21:12
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Re: visit to accident & emergency

Hi Annie, the insurance from your employer's insurance will be paying for everything, usually it is the SUVA.

You need to organise some therapy, so you could contact your normal doctor for an appointment with the physiotherapy. In the meantime the wound will be making lots of fluid which needs to be drained away, so you should keep your arm raised above the level of your stomach.
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