My Apple Time Capsule broke down after 2 months of use, suddenly, no power, so I took it back to Manor the other night for a replacement. All packed back up in original box, but discovered I'd left the lead behind when I got to the shop and they wouldn't accept it, OK, I live close by, I tell them I'll be back shortly with the lead.

Get back with the lead, the guy plugs it in, and there's no power, problem confirmed. First the guy says they have to send it to apple, I'm telling him it's my backup drive, and I need a replacement now, he says something about it having to be purchased less than three months ago, I show him the receipt, I bought it two months ago, so off he goes to find his super. After a bit of milling around he comes back with a new box.

Great! I think, I'll be on my way in no time.

The guy then proceeds to carefully try and open the celophane packaging with a knife, really carefully, as if he's hoping to sellotape it up after, unfortuantely, the packaging gets the better of him and he ends up ripping it off.

He then checks the contents of the new box against mine, it contains a lead, the cds and manuals, and the HD. Mine contains a lead, uonpened cds and manuals, and the HD. He tells me he can only replace the hard drive, takes the harddrive out of the new box, takes mine out of the old box, and swaps them over, I'm just looking at him in astonishment. Why, I'm wondering, did he just not take my box, and give me the new one?

In case it's the lead, he tells me.

That's one of those cases of whatdafü¢!<iswrongwithpeople-itis....

yes, it is weird.

Too True!!!

I had a similar experience at Manor with a mag safe that was cutting out; the dance of the package exchange! LOL Perhaps it's just an Apple / Manor ritual...

Apple genius bar changed my faulty headphones like nothing. Didn't even blink.
The guy put them in a drawer and gave me a new pack

I think it was employee douchiness in the works with cyrus

We got vouchers from UBS to spend in Manor on stationary a few years ago. We received them 2nd August. Wife goes in 3rd August, buys stationary for the kids, goes to pay with vouchers. "No, these have expired - look it says 1st August". Oh, wife pays, goes home, thinks, "Hang on...!" Goes back to manor. "Excuse me, I bought these, and you wouldn't let me pay with vouchers."
"No, these have expired - look it says 1st August".
"That's the date they're valid from".
"Oh."... wanders off to find supervisor.
Supervisor appears. Examines vouchers.
"No, these have expired - look it says 1st August".
"That's the date they're valid from".
"Oh."... wanders off to find store manager.
Store manager appears. Examines vouchers.
"No, these have expired - look it says 1st August".
"That's the date they're valid from".
"Oh." ... telephones UBS.

Processes refund for the cash payment, accepts payment via vouchers, and a few days later we get some Manor vouchers for a few coffees at their restaurant.

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Down with racism. Long live miscegenation!