Go Back   English Forum Switzerland > Living in Switzerland > Daily life  
Reply
 
Thread Tools Display Modes
  #1  
Old 16.07.2011, 19:06
Member
 
Join Date: Oct 2007
Location: Europe
Posts: 174
Groaned at 2 Times in 2 Posts
Thanked 46 Times in 39 Posts
byte has earned some respectbyte has earned some respect
Consumer rights for returning defective products

Hi,

Bought a laptop at Melectronics yesterday and it died today. Went to the nearest shop and they nearly refused to accept it. Their only option was to send it for repair which could take a month. I said I can't wait that much and I need either a new model or my money back now. The guy said they can't accept certain items like computers back. I insisted that I need a working computer and if they can't offer it to me I'll buy it elsewhere but they must give me a refund. Eventually, he agreed to take it back and gave me my money but he said he's not really allowed to do it and he may go to jail if someone (not sure who exactly) will learn it.

I'm not feeling very happy because I really need a computer but, on the other hand, I kind of feel lucky because I got an impression he did me a favour.

So in short, can you return a defective item (whatever its type or value) in Switzerland?

I asked the salesman for some official proof of this clause that I can't return computers here but he said he doesn't have it at hand and must look it up online. Both this statement and this whole situation were a bit strange.

Thanks
Reply With Quote
  #2  
Old 16.07.2011, 19:10
Guest
 
Posts: n/a
Re: Consumer rights for returning defective products

Did you have the receipt with you? They aren't obliged to do anything if you can't prove you bought it at the shop.

Otherwise, with proof of purchase, they have to either repair or replace.
Reply With Quote
  #3  
Old 16.07.2011, 19:12
Member
 
Join Date: Oct 2007
Location: Europe
Posts: 174
Groaned at 2 Times in 2 Posts
Thanked 46 Times in 39 Posts
byte has earned some respectbyte has earned some respect
Re: Consumer rights for returning defective products

Of course, I had a receipt and warranty. They didn't question the fact that the product was bought from them, they just didn't want to replace or refund it.
Reply With Quote
  #4  
Old 16.07.2011, 19:21
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,376
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Consumer rights for returning defective products

Quote:
View Post
Of course, I had a receipt and warranty. They didn't question the fact that the product was bought from them, they just didn't want to replace or refund it.
Customer service in CH sucks big time, Media Markt is better.Generally they behave as if the guarantee expires when you open the box, if you make a big fuss they usually comply.
Reply With Quote
  #5  
Old 16.07.2011, 19:37
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 32,516
Groaned at 2,578 Times in 1,840 Posts
Thanked 39,652 Times in 18,690 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: Consumer rights for returning defective products

Quote:
View Post
Of course, I had a receipt and warranty. They didn't question the fact that the product was bought from them, they just didn't want to replace or refund it.
I had that problem when I bought a Natel from them, and it didn't work when I got it home. However, the guy was understanding as I had bought it only a few hours earlier, and gave me another!

Tom
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Consumer rights in Switzerland Gav Other/general 76 03.04.2015 15:13
consumer rights for a hotel aguvenesin Complaints corner 2 08.09.2010 23:32
consumer rights Zurichdan Other/general 3 31.08.2010 12:50
Consumer Rights - Telecom rjhatch Daily life 1 04.11.2009 15:40
Consumer rights in Switzerland Sarunas Complaints corner 8 05.02.2007 15:21


All times are GMT +2. The time now is 05:49.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0