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Old 17.07.2011, 16:07
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Lost receipt for shoes and got a gift card with my Bank statement!

Hi all,

Thought this maybe useful for someone to know!

I purchased a pair of shoes from h&m and loved them!! What I usually do (if i have time) is when I get home I wear the recently purchased shoes around the house, just to make sure there comfortable before I scuff them and make them non returnable if they're not.

Well I did this, and they weren't comfortable for my feets, but when looking for the reciept!! Nightmare!! No where to be found, I spent nearly 2 weeks looking everywhere and just sheer hoping it will just show up. Well I remembered I purchased the shoes on my maestro card, I printed out the statement and told the sales assistant my story. She looked at the shoes to make sure they were still brand new and in sellable condition and looked at my statement and said with a smile "Sure, but I can only give you a gift card"

I was soooooo happy as the shoes cost me 59.99chf! thats quite a bit of change there.

So ladies and gents not all is lost if the receipt is lost !! Well for H&M purposes in my case. But you have nothing to loose by trying, if it's with other reatil stores!

Hope my positive experience becomes useful to someone
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Old 18.07.2011, 09:47
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Re: Lost receipt for shoes and got a gift card with my Bank statement!

if there is some issue with size etc H&M is most helpful. When my son was born i got few gifts which were very similar from H&M and there was no reciept. I took them to the store and asked them if I can change them and they gave me a gift card which I could use within 12 months. it was great
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Old 18.07.2011, 09:56
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Re: Lost receipt for shoes and got a gift card with my Bank statement!

I had a similar story, I went to a shoe shop in december last year and bought a pair of boots, and paid 100 CHF( they were 50% off) I was happy, went home and wore them for two months on/off until the sole broke. There was a problem with the sole as a metal thing had broken making a huge hole on it and I had no receipt but was so annoywd that I tried my luck. I went to the shoe shop and told them that I had used the boots on and off for two months but then they had broken, they acknowledged that it was a manufacturer's mistake so they refunded me and even asked if I wanted money or store credit, I chose store credit.
I do not rememebr the name of the store but it is left from the COOP city in downtown Basel near Marktplatz...great service, I know I will be returning there...and I have!!
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Old 18.07.2011, 11:48
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Re: Lost receipt for shoes and got a gift card with my Bank statement!

It makes such a difference to your day as it can already be difficult somedays living away from home. My German isn't so great either and she was just so nice and patient with me.

I purchased a pair of shoes from Bata last year in the sale and the heel broke about a couple months after I had bought them! Right as I was out showing my sister the sites! It was so embarrassing! I had to walk around to try and find a cheap pair because I was so upset I was refusing to spend another 180chf! lol. I now know I can try to take them back Although the girls in that store on Bahnhofstrasse were not too friendly, I haven't been back since.
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