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Old 17.08.2011, 19:12
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Coop card

I pop into Coop today to get a few things and I have got my Coop card last week in the post. When I asked at the service desk about activation, they told me non of them speak English and told me to go away. so no chance to ask whether I can put some of my old purchase on the card.

I bought some stuff that day and the cashier not said anything about my card not working and I think there is something on my receipt saying it is registered on the card.

Today however, the cashier told me that the card is not work; since it is at the same store, no one at the cigarette place is able to help me. So I turn to the collective wisdom of EF. Any help is appreciated.

I know this is just small sums of money but in the UK, over years, i had use points from Sainsbury and Tesco to exchange for playstation and Wii. so it is not to scoff at!
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Old 17.08.2011, 19:14
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Re: Coop card

I didn't have to activate my Coop card (or the new Hello Family card). I just presented it at the cash desk and they flash it in front of the bar code reader when I pay for my stuff and the job is done.
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Old 17.08.2011, 19:24
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Re: Coop card

The card is not retroactive - I haven't ever heard of putting old purchases on it.

Try the card in another Coop, possibly it was a temporary problem with that store's reader.
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Old 18.08.2011, 00:59
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Re: Coop card

At the Coop i go to, there is a machine where you can insert the card and see your current points balance. If you don't have any points on it yet after using it for purchases, then it must not be working properly.
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Old 18.08.2011, 01:10
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Re: Coop card

Unless you're buying loads of stuff I wouldn't worry about it. I don't think it brings much in the way of benefits. Occasionally they give me vouchers to use only if I spend over a certain amount, or in a particular shop, or discounts off children's toys.

The amount I would have to spend is about 4x my usual amount. The particular shop is one I've never visited. I've got no kids and have never bought any child stuff. Their loyalty scheme was either programmed by a retard or most Coop shoppers just do what they're told when a letter arrives addressed to them.
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Old 18.08.2011, 01:24
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Re: Coop card

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Unless you're buying loads of stuff I wouldn't worry about it. I don't think it brings much in the way of benefits. Occasionally they give me vouchers to use only if I spend over a certain amount, or in a particular shop, or discounts off children's toys.

The amount I would have to spend is about 4x my usual amount. The particular shop is one I've never visited. I've got no kids and have never bought any child stuff. Their loyalty scheme was either programmed by a retard or most Coop shoppers just do what they're told when a letter arrives addressed to them.
Not exactly what I might call "much" but I at times can do purchases of CHF 20 or 30 by paying with the "points". which is nice

I in the past was told by Coop folks, not to bother around with a non-working card but to return it and ask for a replacement
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Old 18.08.2011, 08:05
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Re: Coop card

I agree with Adrian, the orogram is not too generous with rewards (unlike some I was familiar with in other countries). Still, as Wolli said, occasionally you get a nice surprise.

I also have a fidelity card from a hair salon that's a total joke: get 48 stamps for 10 chf each, receive a 10 chf voucher. It's almost insulting, but I keep using it out of the force of habit.
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Old 18.08.2011, 08:20
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Re: Coop card

for me the true benefit of the coop card is that every couple of months i get to pay for a part of my shopping using the points from the card - that's a real no nonsense benefit and it's a reasonable value each time too
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Old 18.08.2011, 08:23
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Re: Coop card

I rarely shop at coop, but I always use my card as the points do not expire.
Once I have around 5000 points I usually check the fundgrube (treasure trove) on the website for super deals on items which were in previous catalogues and are discontinued or are in the current catalogue and are being discontinued.
The Migros points system is much better, I just receive cheques every quarter which I can spend anywhere in Migros.
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Old 18.08.2011, 08:32
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Re: Coop card

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I pop into Coop today to get a few things and I have got my Coop card last week in the post. When I asked at the service desk about activation, they told me non of them speak English and told me to go away. so no chance to ask whether I can put some of my old purchase on the card...
When you refer to "activation" are you saying you have the Coop credit card?

And did they really tell you to "go away?"
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Old 18.08.2011, 09:12
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Re: Coop card

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When you refer to "activation" are you saying you have the Coop credit card?

And did they really tell you to "go away?"
no just the store card and since i do not speak German yet, I was led to understand that I have to activate the store card before use. I will try the machine when I pop in next to see what is on the card.

Well, if they have told me to "go away" in German; I would not have understood it but soon as I said "i do not speak German"; they turn their back to me. I take it that got the same meaning.
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Old 18.08.2011, 09:28
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Re: Coop card

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At the Coop i go to, there is a machine where you can insert the card and see your current points balance. If you don't have any points on it yet after using it for purchases, then it must not be working properly.
Yout points total also appears on the receipt, and you can check out possible prizes on the Internet, so if your store doesn't have such a machine then you don't need to worry.
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Old 18.08.2011, 09:40
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Re: Coop card

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no just the store card and since i do not speak German yet, I was led to understand that I have to activate the store card before use. I will try the machine when I pop in next to see what is on the card.

Well, if they have told me to "go away" in German; I would not have understood it but soon as I said "i do not speak German"; they turn their back to me. I take it that got the same meaning.
I took mine to the Superbox (a kiosk that's somewhere near the front of the store) and set up a pin code on mine (I don't really speak German, so it was some guessing based on words and pictures - but hey, it worked). Maybe that's what you inferred from the letter that came with the Coop card?
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Old 30.08.2011, 16:46
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Re: Coop card

I have a few questions as I just moved to Zurich from the US yesterday. How do you sign up for this card? Does it cost anything? I assume it just keeps track of all you have bought on it and gives you points based on that. I know some people have said that you don't get much, but in my mind, if you get anything back, it's more than you had before!

Any advice is appreciated.

Kristen
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Old 30.08.2011, 16:50
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Re: Coop card

It's free - you can order one online here
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Old 30.08.2011, 17:54
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Re: Coop card

Thanks, I just completed the application. Hope I did it right since it's in German. Thanks for the advice!
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Old 05.09.2011, 17:50
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Re: Coop card

If you've any further problems with activating the Coop card (Supercard) - then perhaps try the Supercard hotline at 032 323 0505.

As well, you can collect points at all of Coop's stores - Coops, Coop City's, Fusts, Interdiscounts, The Body Shop, Impo Parfümerie, etc. - then use it in myriad ways. (Many items from Coop City can be paid for year round with points.) Though in German, here's a link to a page that provides a bit of info on the subject: http://www.coop.ch/pb/site/common/no...Lde/index.html
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