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  #61  
Old 01.06.2012, 21:17
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Re: It's amazing how people in good jobs aren't so tech savvy..

To the OP,

Printing to PDF is easy if the software for that is installed. If it isn't- you'll be surprised to hear that most employees are not authorized to install anything on their PC nor will they be allowed access to the shared installation files on the network.
Connecting to WiFi can be tricky when no one cares to tell you the password. I worked three years for a swiss company and they never disclosed the WiFi password to me.
Connecting to a network printer can be hard when the physical printer don't have its name written on it and everybody assumes that knowing the printer name is knowledge you were supposed to be born with.

On a more general note, I find that administrators, often working with every authorization possible, have forgot what does it mean to be a user with many necessary actions being denied.

Last edited by oferet; 01.06.2012 at 21:22. Reason: typo
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  #62  
Old 02.06.2012, 00:43
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Re: It's amazing how people in good jobs aren't so tech savvy..

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I would argue that the minimum set of IT skills should be (roughly) matched to age, as follows:
  • > 60 years: open and close e-mails, write e-mails, run through a powerpoint presentation.
  • 50 - 60: use word, excel and powerpoint (create, modify and save), use e-mail. Minimal systems knowledge
  • 40 - 50: Use word, excel and powerpoint, be able to modify templates and write basic macros. Able to set up computer systems (screen resolution, add hardware, add software)
  • < 40: Pretty much the full range of software applications
Expletives deleted. Why does this annoy me so intensely? (Rhetorical question...) I feel patronized. It's NOT an age thing, as someone else mentioned. I'm 57. Two years ago I started to learn "R", the statistical programming language. Never done stats before. Never programmed before. Now I treat huge data files automatically. Last week, through Linked-In, I got in touch with a retired 74 year old professor, who is using R to help his son analyze data from oil wells. Attitude is more important than age, IMHO.
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  #63  
Old 02.06.2012, 00:52
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[/LIST]Expletives deleted. Why does this annoy me so intensely? (Rhetorical question...) I feel patronized. It's NOT an age thing, as someone else mentioned. I'm 57. Two years ago I started to learn "R", the statistical programming language. Never done stats before. Never programmed before. Now I treat huge data files automatically. Last week, through Linked-In, I got in touch with a retired 74 year old professor, who is using R to help his son analyze data from oil wells. Attitude is more important than age, IMHO.
Cool. It's all about attitude. Absolutely. I used R (when it was S) in the 80's and 90's, but then got sucked into the black hole of management. Now I'm relearning R and all the very nifty additions to it, and I'm the same age as you.
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Old 04.06.2012, 15:50
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Re: It's amazing how people in good jobs aren't so tech savvy..

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[/LIST]Expletives deleted. Why does this annoy me so intensely? (Rhetorical question...) I feel patronized. It's NOT an age thing, as someone else mentioned. I'm 57.
It wasn't meant to patronise anyone. But rather it should be taken as a rough estimate of what the average amount of skills could be at a given age, when taking into the account a person's likely exposure to computers. And I think that the older a person is, the less likely he/she will have the early (and formative) part of his/her career working with computers (I'm 56 and have been playing with computers since 1975 but nonetheless I didn't get a computer at work until the early to mid nineties).

You're right, attitude is more important than age, I know of a number of people who have discovered computers late in life and have absolutely no problem with mastering the machine (my Father for one) and I also know of "young people" with absolutely no computer skills whatsoever (like my niece).
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  #65  
Old 04.06.2012, 16:53
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Re: It's amazing how people in good jobs aren't so tech savvy..

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[/LIST]Expletives deleted. Why does this annoy me so intensely? (Rhetorical question...)
Because you are old? (Rhetorical question)
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  #66  
Old 04.06.2012, 17:18
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Re: It's amazing how people in good jobs aren't so tech savvy..

I did not read all the posts, so this might have been proposed already, but why don't you just suggest to

turn it off and on again.

That seems to be the standard solution from IT departments worldwide anyway.
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  #67  
Old 04.06.2012, 17:38
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Re: It's amazing how people in good jobs aren't so tech savvy..

I haven't read this whole thread so maybe this has already been posted. Why not approach your supervisor about offering an afternoon or lunch hour workshop for your coworkers for basic techy stuff. Give lots of notice, then teach them. You'll come out looking like a good role model and they can stop asking you. If they keep asking you, you can remember whether or not they bothered with the workshop and decide if you want to keep being helpful or not.
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  #68  
Old 04.06.2012, 18:18
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Re: It's amazing how people in good jobs aren't so tech savvy..

What's more important than computer competance expectations due to age, is by job role.
I wouldn't expect a manual worker to be uptodate with the MS Office suite, sure people can be, but if you don't need it, why would you know...? But anyone that works in an office with a computer in front of them - yes.

I wouldn't ever refuse to help for simple tasks that took a few minutes to do, or a short explanation, but it's not your job to train your co-workers how to use programs or do basic office tasks, in your work time, when you have your own work to be getting on with.

On the other hand, everyone has to learn at some point, so I agree with the posts that say try to organise some kind of workshop - that way it's professional, helps people and looks great for you. Win win!
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  #69  
Old 04.06.2012, 22:07
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Re: It's amazing how people in good jobs aren't so tech savvy..

I am 55 years old, and female. Not a computer-native then. Until I was 50 I didnt need a computer to do my work, though I knew how to access internet and knew my way around Word and photo-editing progs.

Then I went to work in an office. I rapidly learned Excel, Powerpoint, Outlook, Mindmap, Visio, Publisher, and so on. Most of them were a case of just pressing the buttons. I found Excel harder, but I googled a great course (free) and went through it in my own time.

Now, I am constantly amazed when I tell IT support what the problem is, and even more so when I have to teach my 25 year old staff to use Excel so that they can do the work I ask them to do.

Its a case of "being bothered", I think.
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  #70  
Old 05.06.2012, 09:46
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Re: It's amazing how people in good jobs aren't so tech savvy..

I consider myself to be quite tech savvy and even the best of us come undone sometimes

Last night whilst watching the Jubilee party, I was inspired to buy a song or two from the Beatles. I am not a fan of the Beatles but a couple of their songs are nice and I wanted these ones. Somehow this flaming muppet managed to purchase the entire back collection of their songs for 250CHF

Bloody iTunes. It seems I'll be lucky to argue my case and looks like I'm stuck with the damn albums. It wouldn't be so bad if it wasn't the Beatles

I might have to keep my trap shut next time my Mum or Dad cock up.
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