Go Back   English Forum Switzerland > Living in Switzerland > Daily life  
Reply
 
Thread Tools Display Modes
  #1  
Old 30.05.2012, 09:07
Transistor's Avatar
Junior Member
 
Join Date: Oct 2011
Location: ZH
Posts: 83
Groaned at 68 Times in 17 Posts
Thanked 86 Times in 33 Posts
Transistor is considered unworthyTransistor is considered unworthyTransistor is considered unworthyTransistor is considered unworthy
It's amazing how people in good jobs aren't so tech savvy..

...and generally I think.

I'm not going to accuse someone because of their gender (i'm not) but I am getting so fed up at work with being asked if I can 'help with a powerpoint doc'.. 'change the printer cartridge' ...'convert a word doc to a PDF' (save to PDFso hard)...'and even 'how does a USB stick work?' Also, 'I don't don't have wifi, can you help me' (I just turned a button on on the PC).

When I was younger I (like many people) never bothered with the manual, it's different now..I mostly refer to the manual especially with things like printers, modems, etc. ...but what gets my goat is how many people have good jobs in an office but fail to grasp the everyday challenges of the modern world.

I have a nice job, I am motivated except for my colleagues around me who, just because I know how to work things, think I should spend half my day teaching them, agggh. My work is suffering..

The big questions that continually ring in my head at work is: how do these people get these jobs? Shouldn't the company put them on a course? etc, etc.

Are there no qualifications needed here or proof in an interview that someone is capable of doing more than writing an email?
Reply With Quote
The following 2 users would like to thank Transistor for this useful post:
  #2  
Old 30.05.2012, 09:15
Guest
 
Posts: n/a
Re: It's amazing how people in good jobs aren't so tech savvy..

Maybe they all fancy you and asking you to help is just an excuse to spend more time with you...
Reply With Quote
The following 3 users would like to thank for this useful post:
  #3  
Old 30.05.2012, 09:23
mirfield's Avatar
Moddy Wellies
 
Join Date: Apr 2007
Location: North Yorkshire
Posts: 8,727
Groaned at 53 Times in 47 Posts
Thanked 9,936 Times in 3,651 Posts
mirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond repute
Re: It's amazing how people in good jobs aren't so tech savvy..

Quote:
View Post
I mostly refer to the manual
Wuss.

Quote:
View Post
how do these people get these jobs?
Certainly not by wasting their time doing menial tasks like chaging printer cartidges, when they can get some mug to do it.
Reply With Quote
The following 18 users would like to thank mirfield for this useful post:
  #4  
Old 30.05.2012, 09:23
Dack Rambo's Avatar
Forum Legend
 
Join Date: Mar 2010
Location: Switzerland
Posts: 2,998
Groaned at 208 Times in 127 Posts
Thanked 1,950 Times in 963 Posts
Dack Rambo has an excellent reputationDack Rambo has an excellent reputationDack Rambo has an excellent reputationDack Rambo has an excellent reputation
Re: It's amazing how people in good jobs aren't so tech savvy..

are you an IT support person? if not, why do you bother helping them?
Reply With Quote
The following 2 users would like to thank Dack Rambo for this useful post:
  #5  
Old 30.05.2012, 09:27
Transistor's Avatar
Junior Member
 
Join Date: Oct 2011
Location: ZH
Posts: 83
Groaned at 68 Times in 17 Posts
Thanked 86 Times in 33 Posts
Transistor is considered unworthyTransistor is considered unworthyTransistor is considered unworthyTransistor is considered unworthy
Re: It's amazing how people in good jobs aren't so tech savvy..

Quote:
View Post
are you an IT support person? if not, why do you bother helping them?
No. Should I just say no?
Reply With Quote
This user would like to thank Transistor for this useful post:
  #6  
Old 30.05.2012, 09:28
Treverus's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: Work in ZH, live in SZ
Posts: 12,232
Groaned at 351 Times in 284 Posts
Thanked 23,444 Times in 8,473 Posts
Treverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond repute
Re: It's amazing how people in good jobs aren't so tech savvy..

Quote:
View Post
No. Should I just say no?
Yes...


.
Reply With Quote
The following 2 users would like to thank Treverus for this useful post:
  #7  
Old 30.05.2012, 09:30
Textoch's Avatar
Forum Veteran
 
Join Date: Mar 2011
Location: Texas, USA (formerly Vaud, CH)
Posts: 1,201
Groaned at 25 Times in 23 Posts
Thanked 3,058 Times in 937 Posts
Textoch has a reputation beyond reputeTextoch has a reputation beyond reputeTextoch has a reputation beyond reputeTextoch has a reputation beyond reputeTextoch has a reputation beyond reputeTextoch has a reputation beyond repute
Re: It's amazing how people in good jobs aren't so tech savvy..

Maybe you could begin a policy of "only helping once" if it is something as simple as saving a file to PDF or changing printer cartridges. Tell your colleague (in a very good-natured way, of course) that they should write the information down since it is likely that they will need it again.

I can see how it would be time-consuming to need to habitually "help" someone with a PowerPoint presentation, and how that might really translate to you actually doing much of the work for some people (especially if you are particularly adept at PowerPoint). If your work is truly suffering because you are having to help colleagues with large tasks, you should probably inform your boss. You are right that a course to help them might be warranted. If, as you say, you are working with people who are not truly qualified, nothing will change unless your employer is aware of the situation.

Just not knowing which way to put in a printer cartridge, though, is probably not going to get them canned.
Reply With Quote
The following 2 users would like to thank Textoch for this useful post:
  #8  
Old 30.05.2012, 09:32
Senior Member
 
Join Date: Aug 2011
Location: Birmensdorf ZH, ex-Lausanne
Posts: 415
Groaned at 15 Times in 6 Posts
Thanked 403 Times in 182 Posts
NicoleCZ has a reputation beyond reputeNicoleCZ has a reputation beyond reputeNicoleCZ has a reputation beyond reputeNicoleCZ has a reputation beyond repute
Re: It's amazing how people in good jobs aren't so tech savvy..

when i worked in a big law firm in Geneva, all the support staff had to pass the firm's own "computer literacy" test. They tested how fast we could type, they made us do a pivot table in excel, a mock up presentation, etc. I thought that was an awesome idea because it made sure they only hired staff who could then just focus on learning their jobs rather than learning how to use a computer.

Of course this is for support staff, and I think most of us would agree that you don't hire a lawyer because he knows how to use Outlook. But I think we live in an age where, regardless of how strong a professional you are in your field, if you can't operate a basic word processing program, an email program, etc., then there should be real questions about hiring you because it speaks for your adaptability and ability/desire to learn. It amazes me, as someone who works in a helpdesk capacity, how little some people with otherwise have stellar professional qualifications know - and want to know- about computers and smartphones.

I think companies should make sure their new hires either already know or have training on whatever software the company uses for word processing, spreadsheets, presentations and email. Lotus Notes, for example, is not very intuitive if you don't know how to use it and aren't very computer literate. I think if you use an ERP like SAP or something then one should not even think of hiring someone who needs to use it who does not know how. But it still happens.

I would bring it up with your manager and ask if this needs to be an official part of your job description or what. He or she may not even know how much time it takes or that you are doing this for people. Communicate that you love being a team player and want everyone to succeed, but being helpdesk for your colleagues is hurting your efficiency, and that you think HR should put some trainings in place.
Reply With Quote
The following 4 users would like to thank NicoleCZ for this useful post:
  #9  
Old 30.05.2012, 09:52
Carlos R's Avatar
Forum Legend
 
Join Date: Dec 2009
Location: Roundn'about Basel
Posts: 7,232
Groaned at 105 Times in 95 Posts
Thanked 9,934 Times in 4,178 Posts
Carlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond repute
Re: It's amazing how people in good jobs aren't so tech savvy..

It is a mindset thing. Some people can, some can't, some don't want to, while others you wonder how they managed to get to work with their shoelaces tied...

The more you help the more you will be asked... Time to say "no".

You can try delaying actions first:

Quote:
Sure I can change the print cartridge, but I can only fit it in next Tuesday at 15:00 hrs. If you want to have a go yourself, there's a manual somewhere and you know where the spares are, don't you?
Alternatively, what about teaching them? Get them to do it and oversee them. That's what I do often and usually it means that they won't need to ask you a second time.

Quote:
View Post
I would bring it up with your manager and ask if this needs to be an official part of your job description or what.
If you are going to go down this road, you actually need to document who, what, when and where. Otherwise it'll just sound like moaning and you could risk being seen as loner and not a team player. After all, we should all be helping our colleagues every once in a while... shouldn't we?
__________________
Never let right or wrong get in the way of a good opinion
Reply With Quote
The following 3 users would like to thank Carlos R for this useful post:
  #10  
Old 30.05.2012, 10:00
dino's Avatar
Forum Veteran
 
Join Date: Feb 2006
Location: Zurich
Posts: 1,631
Groaned at 31 Times in 24 Posts
Thanked 1,279 Times in 628 Posts
dino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond repute
Re: It's amazing how people in good jobs aren't so tech savvy..

I get asked for help all the time, and I don't mind as long as it takes no more than a few minutes. It keeps my own skills sharpened, and earns me brownie points. Of course there are some ppl who think they don't need to bother with all the geeky stuff because they can just ask me to do it - those I tell clearly where to go with their lazy asses.
Reply With Quote
  #11  
Old 30.05.2012, 10:00
Caviarchips's Avatar
Forum Legend
 
Join Date: May 2010
Location: Basel Stadt
Posts: 3,979
Groaned at 99 Times in 77 Posts
Thanked 6,677 Times in 2,388 Posts
Caviarchips has a reputation beyond reputeCaviarchips has a reputation beyond reputeCaviarchips has a reputation beyond reputeCaviarchips has a reputation beyond reputeCaviarchips has a reputation beyond reputeCaviarchips has a reputation beyond repute
Re: It's amazing how people in good jobs aren't so tech savvy..

Put a box on your desk with a sign saying "For IT support services, donate CHF10 to *choose charity* and I'll be happy to help"

You'll start feeling like you are doing good, your colleagues will start to make a trade off, and it won't seem like you are being an uptight p-in-the-a
Reply With Quote
The following 3 users would like to thank Caviarchips for this useful post:
  #12  
Old 30.05.2012, 10:09
Transistor's Avatar
Junior Member
 
Join Date: Oct 2011
Location: ZH
Posts: 83
Groaned at 68 Times in 17 Posts
Thanked 86 Times in 33 Posts
Transistor is considered unworthyTransistor is considered unworthyTransistor is considered unworthyTransistor is considered unworthy
Re: It's amazing how people in good jobs aren't so tech savvy..

Quote:
If you are going to go down this road, you actually need to document who, what, when and where. Otherwise it'll just sound like moaning and you could risk being seen as loner and not a team player. After all, we should all be helping our colleagues every once in a while... shouldn't we?
So right, good points. I don't mind too much actually except when it comes to Powerpoint, trying to unravel what the person has done & then getting them back on track takes ages... ...as I have said though, those that cannot work out the simplest things I feel for, especially when, for example, I show them how to save a word doc as PDF right in front of them...
Reply With Quote
  #13  
Old 30.05.2012, 10:22
Forum Legend
 
Join Date: Feb 2008
Location: Zurich
Posts: 3,471
Groaned at 17 Times in 15 Posts
Thanked 1,996 Times in 1,189 Posts
CH_Me has a reputation beyond reputeCH_Me has a reputation beyond reputeCH_Me has a reputation beyond reputeCH_Me has a reputation beyond repute
Re: It's amazing how people in good jobs aren't so tech savvy..

We both work in IT and have helper all our friends over the years with something or the other. I wish I could ask those accountants to help us with our tax returns or financial advisors to give us advice, but that's too personal.

Just say no. You have your work to get done too! or, get them back in techie ways. Reset their router password to something funny, that they will never work out how to change, like Liverpool0Everton3 for Liverpool fans. Installing Picasa on someone's pc will find all their porn
Reply With Quote
  #14  
Old 30.05.2012, 10:33
Castro's Avatar
la mod
 
Join Date: Nov 2007
Location: ZG
Posts: 5,697
Groaned at 126 Times in 102 Posts
Thanked 17,135 Times in 5,437 Posts
Castro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond repute
Re: It's amazing how people in good jobs aren't so tech savvy..

On the positive side, when the next round of cuts begin, you'll probably be saved by the fact that you're such a helpful individual with so many people singing your praises. Not wishing to blow my own trumpet, but I'm pretty tech savvy myself and am the 'go-to' person for all things IT related (even though I have nothing to do with IT). I'm sure the good karma generated from helping people has affected me in ways I don't even know yet
Reply With Quote
The following 5 users would like to thank Castro for this useful post:
  #15  
Old 30.05.2012, 10:53
Forum Veteran
 
Join Date: Nov 2008
Location: Richterswil
Posts: 541
Groaned at 11 Times in 4 Posts
Thanked 378 Times in 169 Posts
Breezy has an excellent reputationBreezy has an excellent reputationBreezy has an excellent reputationBreezy has an excellent reputation
Re: It's amazing how people in good jobs aren't so tech savvy..

I always say, I will teach you how to do it so you can do it yourself. If they ask again, tell them to take notes as they surely wont want to be told 3 times. Give a man to fish etc etc

Keep it humorous, you will build a much better working relationship over time than getting either stroppy about it or going to management. They could be your line manager or in a position to help you in the future and of course have skill sets and access to information that you dont have. Remember, you can always use the If I do this for you then you must do something for me trading approach. Win win etc.

Of course they will always ask you for more new things, but it isnt such a bad thing to be recognised as an expert. Believe me, far better than being ignored...
Reply With Quote
  #16  
Old 30.05.2012, 11:46
Senior Member
 
Join Date: Aug 2008
Location: Nordwestschweiz
Posts: 288
Groaned at 6 Times in 3 Posts
Thanked 264 Times in 117 Posts
IronAngle is considered knowledgeableIronAngle is considered knowledgeableIronAngle is considered knowledgeable
Re: It's amazing how people in good jobs aren't so tech savvy..

It's partly a generation gap. I was using computers regularly since I was about 12, (I'm 24 now) and most of the teenagers today have been using them from as early as 9/10 (maybe even earlier?).

It's pretty easy for us to pick up new concepts/changes in IT (and there have been many, if you compare IT use today to about 15-20 years ago).

For previous generations it's a little more challenging. One group have gone ahead anyway and kept educating themselves, whereas many others restricted their computer use to checking emails and writing simple texts in word.

Many things people struggle with are actually very easy to do, but learning new things on a computer is a little more intimidating the computer itself was a new machine to you when you started off.
Reply With Quote
The following 3 users would like to thank IronAngle for this useful post:
  #17  
Old 30.05.2012, 12:09
Guest
 
Posts: n/a
Re: It's amazing how people in good jobs aren't so tech savvy..

Quote:
View Post
It's partly a generation gap. I was using computers regularly since I was about 12, (I'm 24 now) and most of the teenagers today have been using them from as early as 9/10 (maybe even earlier?).
Nope, I really don't think this is the case. I'm more than twice your age and have been working with computers since (gulp) long before you were born. OK, so I'm a professional programmer by training, but that doesn't automatically make me any better at picking up new ideas and concepts every two or three years, which seems to be the normal life expectancy of office tools these days.

So no, it's not an age thing, but simply that some people don't have the right sort of mindset for some types of task. You'll probably see it more (but not exclusively) in slightly older people, but that's probably simply that they a) aren't afraid to ask and be thought of as stupid and b) realise that life's too short to waste their time struggling with something when they can get someone else to do it and leave them to get on with their own proper work.
Reply With Quote
The following 2 users would like to thank for this useful post:
  #18  
Old 30.05.2012, 12:10
Longbyt's Avatar
Forum Legend
 
Join Date: Apr 2008
Location: ZH
Posts: 8,105
Groaned at 57 Times in 53 Posts
Thanked 12,980 Times in 4,732 Posts
Longbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond repute
Re: It's amazing how people in good jobs aren't so tech savvy..

Quote:
View Post
It's partly a generation gap.
My generation learned - don't look with your fingers, look with your eyes. Which meant, if you don't know exactly what will happen when you touch it, don't. My toner cartridge needs a bit of a pull - not much, but less of a pull than it took once to enable me to completely sheer off the key in the lock on our letter-box! Makes us Oldies a bit wary about trying their strength out on flimsy plastic bits...
I agree with you about Powerpoint and the like though. Trying to sort out messes, even little ones, is a terribly time-consuming job. Ask Mr. L.
__________________
Longbyt
Reply With Quote
This user would like to thank Longbyt for this useful post:
  #19  
Old 30.05.2012, 13:01
Transistor's Avatar
Junior Member
 
Join Date: Oct 2011
Location: ZH
Posts: 83
Groaned at 68 Times in 17 Posts
Thanked 86 Times in 33 Posts
Transistor is considered unworthyTransistor is considered unworthyTransistor is considered unworthyTransistor is considered unworthy
Re: It's amazing how people in good jobs aren't so tech savvy..

Quote:
View Post
Wuss.



Certainly not by wasting their time doing menial tasks like chaging printer cartidges, when they can get some mug to do it.
I would hazard a guess that someone like you works for a big corporate & has disappeared into his own big bottom, I fortunately have not & was more wondering if anyone else had had a similar problem & how they dealt with it. Useful answers I have found then except flippant, silly ones like yours that are completely irrelevant..
Reply With Quote
The following 2 users would like to thank Transistor for this useful post:
  #20  
Old 30.05.2012, 13:08
bigblue2's Avatar
Forum Legend
 
Join Date: Mar 2009
Location: Glarus
Posts: 8,082
Groaned at 484 Times in 403 Posts
Thanked 14,715 Times in 5,780 Posts
bigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond repute
Re: It's amazing how people in good jobs aren't so tech savvy..

Quote:
View Post
I would hazard a guess that someone like you works for a big corporate & has disappeared into his own big bottom, I fortunately have not & was more wondering if anyone else had had a similar problem & how they dealt with it. Useful answers I have found then except flippant, silly ones like yours that are completely irrelevant..

except he was spot on. yes been there, done that and to a certain extent still have to do that, why should someone learn to do things for themselves when they can just ask you to?
Reply With Quote
Reply

Tags
printer, technical




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Employment rights aren't so weak... NotAllThere Employment 0 05.10.2011 08:20
So, how many people have Sky TV then? Gav TV/internet/telephone 20 26.10.2007 12:22


All times are GMT +2. The time now is 04:15.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0