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Old 26.09.2012, 09:11
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Purchased Item - Delivered with DE not CH Mains Plug

Good morning...

I have a question for you knowledgeable forum members.

I recently purchased a small kitchen appliance from a Swiss seller and apart from the item taking longer to get to me than I expected, all went well. Until I opened the package and saw that the product has a German plug and the company threw in some type of adapter that I need to attach for the Swiss mains plug. (at least that explains why the factory sticker seal was cut - I was wondering if it was a 2nd hand item or such since the box was not new and factory sealed)

Now, really, this isn't a big deal. However, I had considered buying the item myself in Germany rather than Switzerland as it was a little cheaper (220€ v. 340 CHF). But, I bought it from a purchaser here specifically so I would get one with a Swiss plug and not have to deal with the adapter (although again, this isn't a big deal!), as well as making returns easier in the worst case scenario...

I read and re-read the product page an no where does it say "EU model" or otherwise (I have seen that mentioned on other websites, like galaxus.ch for example). I have contacted the company requesting to return the product and be given a refund, although with the woe-ful customer service here, I am not expecting much.

Is this "legal" to do here - sell a product that doesn't come with an appropriate plug without mentioning it? I am just wondering if I have a leg to stand on in my argument for wanting to return and get a refund.

Thanks!
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Old 26.09.2012, 09:21
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Re: Purchased Item - Delivered with DE not CH Mains Plug

The seller can go to prison for that!

Of course not, but if he provided an adapter then it is functioning. It could obviously be that the manufacturer of that product does not make a Swiss-specific version, in which case all plugs will be EU.

If the plug is one of the thin EU types that is now common, then it should fit fine anyway:



Or is it this one?



It's unusual for the latter to be sold here in CH, but not illegal. Contact the seller to ask politely before you go threatening legal scenarios.
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Old 26.09.2012, 09:21
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Re: Purchased Item - Delivered with DE not CH Mains Plug

This is fairly normal, even some brick & mortar stores have grey or parallel imports. I have a fan from Media Markt which has a similar thing.

If it's an AC cord, you can replace the plug. Chop, strip, plug, go.

My TV was also grey but saved me 40%. I did the chop, strip, plug, go on that too....
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Old 26.09.2012, 09:43
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Re: Purchased Item - Delivered with DE not CH Mains Plug

Same thing with both my bread makers. They were both German models and we had to get an adapter for them. They were store bought, not online. At least they included the adapter with your purchase.
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Old 26.09.2012, 09:52
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Re: Purchased Item - Delivered with DE not CH Mains Plug

The equipment might be illegal, but in good EF tradition you have not supplied all the information. As usual to answer your question I will have to beat all the information out of you.

Now, why should I do that? "I recently purchased a small kitchen appliance from a Swiss seller" This tells me nothing useful at all.
Small physically sized or small in power needs? Did you know that all Swiss homes have electric sockets rated at 10 amps. So any appliance above a power rating of 2'300 watts is a possible fire hazard when plugged into a Swiss socket. A small room heater might reach that limit. German and French sockets are rated I think at 15 amps, so if you import a heater (Or buy it from a poor quality shop) and stick an adaptor on it, the socket might overheat and catch fire.

.

Last edited by Sbrinz; 26.09.2012 at 10:38. Reason: To keep Tom1234 happy in his pedantics....
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Old 26.09.2012, 10:19
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Re: Purchased Item - Delivered with DE not CH Mains Plug

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The equipment might be illegal, but in good EF tradition you have not supplied all the information. As usual to answer your question I will have to beat all the information out of you.

Now, why should I do that? "I recently purchased a small kitchen appliance from a Swiss seller" This tells me nothing useful at all.
Small physically sized or small in power needs? Did you know that all Swiss homes have electric sockets rated at 10 amps. So any appliance above a power rating of 2'300 watts is a possible fire hazard when plugged into a Swiss socket. A small room heater might reach that limit. German and French sockets are rated I think at 15 amps, so if you import a heater and stick an adaptor on it, the socket might overheat and catch fire.
But she didn't. As her post states.
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Old 26.09.2012, 10:21
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Re: Purchased Item - Delivered with DE not CH Mains Plug

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But she didn't. As her post states.
it could be a small kitchen heater appliance. Her kitchen could be cold....



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Old 26.09.2012, 10:22
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Re: Purchased Item - Delivered with DE not CH Mains Plug

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But she didn't. As her post states.
She bought it from a shop here. They gave her an adaptor. What was the appliance? Maybe a grill or toaster?
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Old 26.09.2012, 10:32
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Re: Purchased Item - Delivered with DE not CH Mains Plug

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it could be a small kitchen heater appliance. Her kitchen could be cold....



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She bought it from a shop here. They gave her an adaptor. What was the appliance? Maybe a grill or toaster?
But, as her post stated, she didn't Import it.

So, she's not making a mistake in plugging it in with the supplied adaptor.
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Old 26.09.2012, 10:38
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Re: Purchased Item - Delivered with DE not CH Mains Plug

@Tom1234, I have edited my post, to comply with your view.
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Old 26.09.2012, 10:38
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Re: Purchased Item - Delivered with DE not CH Mains Plug

I ordered a Dell laptop computer on line and it mistakenly came with a EU (believe DE) plug, so I called them up and informed them of the problem and they quickly sent the correct cord with the swiss plug. Didn't even have to send back the old plug, which came in handy when travelling in Europe.
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Old 26.09.2012, 10:47
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Re: Purchased Item - Delivered with DE not CH Mains Plug

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I ordered a Dell laptop computer on line and it mistakenly came with a EU (believe DE) plug, so I called them up and informed them of the problem and they quickly sent the correct cord with the swiss plug. Didn't even have to send back the old plug, which came in handy when travelling in Europe.
For most kitchen appliances the power cord is hard wired in, not removable, so your situation is different.
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Old 26.09.2012, 10:48
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Re: Purchased Item - Delivered with DE not CH Mains Plug

Wahay! Free adapter!
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Old 26.09.2012, 12:57
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Re: Purchased Item - Delivered with DE not CH Mains Plug

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The equipment might be illegal, but in good EF tradition you have not supplied all the information. As usual to answer your question I will have to beat all the information out of you.

Now, why should I do that? "I recently purchased a small kitchen appliance from a Swiss seller" This tells me nothing useful at all.
Small physically sized or small in power needs? Did you know that all Swiss homes have electric sockets rated at 10 amps. So any appliance above a power rating of 2'300 watts is a possible fire hazard when plugged into a Swiss socket. A small room heater might reach that limit. German and French sockets are rated I think at 15 amps, so if you import a heater (Or buy it from a poor quality shop) and stick an adaptor on it, the socket might overheat and catch fire.

.
OK, I don't mean that the product is illegal, I put the word in " " because I didn't know if there were any regulations when selling a product like that here...


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Wahay! Free adapter!
Not a free adapter per se, rather an Übergansstück CEE7- SEV Typ 12:



Now, I didn't know these "easy" type of permanent adapters existed - last year I went chop happy converting my German plugged vacuum, hair dryer, kettle to a Swiss plug (was too afraid to try the iron...)

Again, the adapter part is not the problem.


Quote:
She bought it from a shop here. They gave her an adaptor. What was the appliance? Maybe a grill or toaster?
Ok, ok, I will tell you!

Short story and long story.

It is a Bosch Universal Plus kitchen machine - mixer, blender, etc.


The plug is shown below at the end of the post.

So, here is my story...

I can not make decisions. I hem and haw. I read every customer review on Amazon and anywhere else I can find them. Then I read them again. Then I get confused, which review was for which product.

Earlier in the summer I bought a Magimix as I saw it on Jamie's 30 minute meals and the sucker was so quiet* I said I had to have it. So I looked it up. The one I wanted was close to 700 CHF here. Hmmm. Of course, I check out the UK, in the end found a place for 220 GBP, and as my husband's Aunt was traveling from UK to Germany by car, I asked if she would bring it over. She did. All was great. Until the 3rd time I went to use it and it died! It wouldn't go. I won't bore you with the details now, suffice it to say I returned it to the UK store and was given a refund. It was, literally, within the first week of having it.

I went back to researching products. Many an hour was wasted in this endeavor. I narrowed it down to 2. Finally, made my decision, placed the order. And then what happens? A fellow EFer posted an ad selling the other mixer 2 days after I bought mine, and to top it off, OH tells me he preferred the other one (meaning not the one I bought) after all (I mean, I gave him ample time to tell me that while I was hemming and hawing). So, now I am waiting and waiting (about 10 days) for my machine to arrive - which in Switzerland seems like forever as things are usually delivered so fast.

So now my machine comes, with a German plug and I am peeved as I could have bought one myself with a German plug for about 80 CHF cheaper (after all, in my extensive research, I examined all stores for best deals )...and my decision making skills have once again been shot to heck.

That is my (boring!) story of my kitchen machine. I hope I have answered all your questions. Changing the plug is not a big deal. I can do it. And if I don't get to return the machine, I will have 2 of them, as I plan on buying the other one up from our EF colleague. Good thing I did so well this month on my budgeting of groceries


*for a food processor
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Old 26.09.2012, 13:11
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Re: Purchased Item - Delivered with DE not CH Mains Plug

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I can not make decisions. I hem and haw. I read every customer review on Amazon and anywhere else I can find them.
Yippie, I have found my twin sister! This can not be a coincidence, this is exactly how I am buying things!
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Old 26.09.2012, 13:35
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Re: Purchased Item - Delivered with DE not CH Mains Plug

At work we receive tons of equipment like this so I assume it's legal. From what I heard they don't put the adaptor on themselves because they would be liable if it was some how put on wrong and something bad happens
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Old 26.09.2012, 14:21
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Re: Purchased Item - Delivered with DE not CH Mains Plug

Yes, this is legal. In fact, the fact that they have to open each box and throw an adapter in is another reason why things are more expensive in Switzerland.
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Old 26.09.2012, 14:29
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Re: Purchased Item - Delivered with DE not CH Mains Plug

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Yes, this is legal. In fact, the fact that they have to open each box and throw an adapter in is another reason why things are more expensive in Switzerland.
Finally, the reason we have all been waiting for You must go post this info on the other thread about prices in Switzerland!

Well, I will just have to live with 2 different mixers. My husband has at least 3 or 4 power drills, so I suppose it is only fair
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Old 26.09.2012, 14:41
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Re: Purchased Item - Delivered with DE not CH Mains Plug

The Swiss actually require something in the wiring that isn't in the German models. I bought a kitchen product here for a family friend but delivery was two weeks so I ordered another one for me from Germany. When the one from Switzerland came it had a paper sheet in it explaining how it was different in its required electrical wiring. Don't have the paper anymore so can't say exactly what it was now. Must also be the reason it cost more here.
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Old 26.09.2012, 15:09
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Re: Purchased Item - Delivered with DE not CH Mains Plug

Whoa, way too much useful info there!

The 1st machine I got was 1000 W. Other machine 1600 W, a reason why hubby wanted the "other" one
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