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  #41  
Old 19.07.2018, 18:01
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Re: Bikester.ch, any opinions?

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To continue adding to the thread....

Appalling customer service experience by phone and execution!

Order was made on Monday morning last week, several hours before the cut off time for the items to be shipped that same day. (as promised on their website)

The order confirmation states that bikes are to be delivered in 2-3 days and other items 2-3 days.

Separates arrived day 5 after the order date.

The bike arrived on day 9 at which point I refused delivery and will get the full refund.

Bought another bike elsewhere!
I guess I'm too chill. Got used to deliveries taking > 1 week back home, before I moved
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  #42  
Old 20.07.2018, 10:48
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Re: Bikester.ch, any opinions?

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I guess I'm too chill. Got used to deliveries taking > 1 week back home, before I moved
If I had known it was going to take 9 days for the bike to arrive I would have ordered elsewhere from the start.

There is no excuse for poor customer service these days.

When I called the customer service for the 2nd time trying to get some answers the guy told me he had no idea when the bike would turn up! Probably a better set of expectations over the 2-3 days.

If companies cannot adhere to the service levels that they set and 'promise' to their customers (on more than one page of their website) they should really have a side note in their AGB.

All 1st world problems right! We live and learn and don't shop at Bikester again!
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  #43  
Old 12.06.2019, 21:08
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Re: Bikester.ch, any opinions?

anyone know if bikster.ch include all taxes and import duties already in their prices?
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  #44  
Old 12.06.2019, 21:33
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Re: Bikester.ch, any opinions?

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anyone know if bikster.ch include all taxes and import duties already in their prices?
It does.......operates like a Swiss company
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  #45  
Old 13.06.2019, 14:52
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Re: Bikester.ch, any opinions?

I ordered a bike from Bikester.ch on June the 10th, evening.
On the 11th before noon, I got a message stating that it had been shipped.
It was delivered today (13th).
Fast enough service for me!
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