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  #41  
Old 19.07.2018, 18:01
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Re: Bikester.ch, any opinions?

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To continue adding to the thread....

Appalling customer service experience by phone and execution!

Order was made on Monday morning last week, several hours before the cut off time for the items to be shipped that same day. (as promised on their website)

The order confirmation states that bikes are to be delivered in 2-3 days and other items 2-3 days.

Separates arrived day 5 after the order date.

The bike arrived on day 9 at which point I refused delivery and will get the full refund.

Bought another bike elsewhere!
I guess I'm too chill. Got used to deliveries taking > 1 week back home, before I moved
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  #42  
Old 20.07.2018, 10:48
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Re: Bikester.ch, any opinions?

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I guess I'm too chill. Got used to deliveries taking > 1 week back home, before I moved
If I had known it was going to take 9 days for the bike to arrive I would have ordered elsewhere from the start.

There is no excuse for poor customer service these days.

When I called the customer service for the 2nd time trying to get some answers the guy told me he had no idea when the bike would turn up! Probably a better set of expectations over the 2-3 days.

If companies cannot adhere to the service levels that they set and 'promise' to their customers (on more than one page of their website) they should really have a side note in their AGB.

All 1st world problems right! We live and learn and don't shop at Bikester again!
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  #43  
Old 12.06.2019, 21:08
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Re: Bikester.ch, any opinions?

anyone know if bikster.ch include all taxes and import duties already in their prices?
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  #44  
Old 12.06.2019, 21:33
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Re: Bikester.ch, any opinions?

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anyone know if bikster.ch include all taxes and import duties already in their prices?
It does.......operates like a Swiss company
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  #45  
Old 13.06.2019, 14:52
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Re: Bikester.ch, any opinions?

I ordered a bike from Bikester.ch on June the 10th, evening.
On the 11th before noon, I got a message stating that it had been shipped.
It was delivered today (13th).
Fast enough service for me!
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  #46  
Old 30.07.2022, 23:49
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Re: Bikester.ch, any opinions?

Some of my recent experience.

First, two years ago I ordered a bike and everything went well except for the time I had to wait for the delivery. Something between 2 and 3 weeks. But the bike came finally, all good, no other complaints.

Then I ordered 2 or 3 times some accessories. All good, except the waiting time, but this time it wasn't as long as with the bike. All fine.

Earlier this month we decided to order a bike for my wife as there was a Sale on their website. The bike surprisingly came within 5 business days. Quite fast. But it was useless. The front fork and brakes were completely misaligned and we could not assemble the front wheel at all as the fork could not hold it.

So on the 16th of July I submitted a request to arrange for the return and pick up. After 10 days of waiting I submitted another request/ticket complaining about no response from them.

On the next day some guy from "service@bikester.ch" got back to me saying that he sees in the system, that the pick up date is on 29th of July. I've waited the entire day and no one showed up. It's been 2 weeks since I've been waiting to return useless bike.

I also asked the guy if there is an option to get a discount/voucher from them as I still want to buy the same bike, but now there is no Sale any more. He said, he created a separate request to a "specialized department" who will contact me within 7 working days with a solution. We'll see.

I read some comments on their FB profile that their after-sales is a nightmare. And I experience this now.

Behind Bikester is a German firm internetstores GmbH. They own dozens of similar websites. Try to google other bikes in CH or DE and most pages are owned by them.

I am patient and will wait but I wonder how and when this will end. Definitely I'm done with this firm.
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  #47  
Old 01.08.2022, 22:41
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Re: Bikester.ch, any opinions?

I've had hot/cold experience with bikester.ch (internetstores GmbH) also, and as others here, the problem is with after-sales.

I've ordered two e-bikes from them, as well as a few accessories and and parts, mainly without problem. The first e-bike we bought had a defective display, and they sent a replacement free-of-charge (replaced it myself, involved removing the motor!). But requests for details on how to get a rear-mech hanger (a sacrificial item different on almost every model of bike) they never got back to me.

So now, I generally just by clothing and other parts that they have on sale at attractive prices. Otherwise, my internet sources for bike stuff are:

bike-import.ch:
My go-to for common consumables such as tyres, brake pads, chains, etc. CH-based, great prices and next-day delivery, great service.

galaxus.ch : internetstores GmbH is one of their suppliers, but often Galaxus is cheaper! Worth comparing, and delivery can be faster on some items.

bike24.de: Similar size to bikester.ch and support is okay, but they have most of the hard-to-get stuff.
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  #48  
Old 03.08.2022, 00:09
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Re: Bikester.ch, any opinions?

I've only bought parts from them and the shop is OK. Consider last 2 years have been a mess because the disruption of supply chains. Lots of parts are made in Taiwan which adds to the problem.

On the other hand, I'd never buy an assembled bike from a generic internet shop. Bikester or whatever the name. Big internet shops are cheap but not exactly talent magnets. Assembly only left to brand shops or local mechanic.
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  #49  
Old 03.08.2022, 00:17
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Re: Bikester.ch, any opinions?

Bikester has pretty wide range, but prices are high and delivery is not that fast. Few alternatives:

Bike24.de - very good range of products, good prices, pretty fast delivery, free returns from CH
Bike-discount.de - good prices, fast delivery, range is pretty good too
Bike-components.de - good prices, sometimes you get some pretty special products at good prices
Bike-import.ch - if you need something very fast, but don’t expect German prices, though…
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  #50  
Old 05.08.2022, 16:45
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Re: Bikester.ch, any opinions?

Update...

Yesterday I sent a follow-up email to the customer service guy who contacted me earlier arranging for the pick-up that never happened. I said that I expect the pick-up by the end of the week because I'm soon leaving for holidays. In return I receive auto-reply from anti-spam filter...

That was it. I looked into internetstores.com to get a name of someone in charge of the support/client service department. I found a guy, but no contact details. But I also found him also on LinkedIn and so I wrote a (still non-emotional) professional email, describing the whole situation and asking for way to solve this.

Surprisingly, he reached out this morning, apologizing for the circumstances and that he spoke to someone internally and he/she will contact me soon. 10mins later I get an email with proposal for the quickest pick-up available for Monday 8th. I did not manage to reply yet and I get a phone call from 2nd person offering apologies for the situation and he'll do everything to arrange for the suitable date.

Finally we agreed on 16th Aug, as next week I'm off. I'll let you know then if finally I managed to return the bike...

Sad that I had to contact head of the team to make them work as they supposed to in normal conditions.

But, at least I got very swift response and (finally) proper support. But I'm not happy until the bike leaves my house and I get money back.
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