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Old 05.12.2012, 22:49
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Goods guarantees extended by law from 1 to 2 years

From 1st of January, goods sold in CH will have to include a 2 year warranty, as opposed to 1 year before. So if you buy any goods before, for Christmas even, try to get the seller to extend the guarantee to 2 years - saying that you won't buy until 1st of Jan if they do not. If they refuse, and you can't get a 2 year warranty elsewhere- wait, or give a voucher for the goods to be bought after 1st Jan.

But do be careful - some shops are adding small print which can limit this - some even insist that you must return the goods in original packaging! So packaging has to be kept for 2 years Easy for us with a big empty barn attached - but not if you live in small flat. If necessary carefully flatten the packaging carefully, just in case.

Watch out as this does not apply to sites like annibis and ricardo - where sellers do not have to give any guarantee at all.

Last edited by Odile; 06.12.2012 at 00:08.
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Old 05.12.2012, 22:51
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Re: Goods guarantees extended by law from 1 to 2 years

Interesting to see if the Apple store will honour this as it'll make Applecare redundant.
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Old 05.12.2012, 22:57
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Re: Goods guarantees extended by law from 1 to 2 years

It will be law, so I do not see how they could avoid those changes.

The article on the new law in the FRC magazine, one of the Romandie consumers associations, reminds that Apple was condemned in Italy in 2011 for this exactly - refusing to to honour the 2 year guarantee as per European law, and selling extended guarantees to cover the extra year - as this should be free. With the precedent in Italy, they do no have a leg to stand on.

So up to the customers to stand very firm, and get in touch with a consumer association or a lawyer, in case of dispute, from 1st of Jany 2013. The Law will be firmly on your side. But do keep all receipts and original packaging.
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Old 05.12.2012, 23:34
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Re: Goods guarantees extended by law from 1 to 2 years

http://stuartduff.com/why-apples-2-y...mers-15042012/

Interesting comments on the difference between EU statutory warranty and a manufacturer's. Basically the EU warranty is flawed (imo) because it requires you to prove the product was faulty when you received it. This means you're likely to need to pay for an engineers report.

In other words, if you buy a TV and after 1.5 years it blows up, you'll need to prove that the fault causing this (a manufacturing or design defect) was there from the day you had it. If there was nothing initially wrong with your TV and a component simply failed then tough. Unless you can prove the component would obviously fail before the 2 years and hence was a design fault.
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Old 06.12.2012, 00:09
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Re: Goods guarantees extended by law from 1 to 2 years

Does that apply to the new Swiss law though?
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Old 06.12.2012, 00:12
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For the small print it's all well and good shops adding small print but that could be meaningless depending on what the law says. It could be like me putting a sign on The back of my car saying allowed speed 180kmh and doesn't stop for red lights.
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Old 06.12.2012, 00:27
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Re: Goods guarantees extended by law from 1 to 2 years

See what you mean, but it seems fair that they can insist on receipts to me made available. But according to the article, if it states so on the sales contract, they can insist on article being returned in original packaging - which as said before, can be a total pain if you have restricted space available.

Addendum sellers won't be allowed to limit some parts to a lower guarantee, for instance the battery for a phone (say phone 2 years, but battery 6 months, or 1 year) - all parts must carry the 2 new legal 2 year.

Last edited by Odile; 06.12.2012 at 00:37.
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Old 06.12.2012, 14:51
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Re: Goods guarantees extended by law from 1 to 2 years

Here the actual text that will enter into force:
http://www.admin.ch/ch/d/as/2012/5415.pdf
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Old 06.12.2012, 14:53
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Re: Goods guarantees extended by law from 1 to 2 years

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Interesting to see if the Apple store will honour this as it'll make Applecare redundant.
Well not quite, since Apple Care encompasses additional services:
http://www.apple.com/uk/legal/statutory-warranty/
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Old 06.12.2012, 15:13
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Re: Goods guarantees extended by law from 1 to 2 years

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See what you mean, but it seems fair that they can insist on receipts to me made available. But according to the article, if it states so on the sales contract, they can insist on article being returned in original packaging - which as said before, can be a total pain if you have restricted space available.

Addendum sellers won't be allowed to limit some parts to a lower guarantee, for instance the battery for a phone (say phone 2 years, but battery 6 months, or 1 year) - all parts must carry the 2 new legal 2 year.
Interesting. A battery is a consumable item, like toner or ink for a printer. After a certain number of charges (Normally between 300 - 500) it's used up, and given the way some people use their smart phones etc the battery will be dead long before the warranty is up.

Hopefully I can apply this logic to get free toner or ink replacements for the first 2 years of printer ownership.

Edit: this would explain the mail I got from Nikon announcing that their Swiss Guarantee will now cover camera bodies for 3 years instead of the previous 2 years.
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Old 06.12.2012, 15:32
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Re: Goods guarantees extended by law from 1 to 2 years

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Hopefully I can apply this logic to get free toner or ink replacements for the first 2 years of printer ownership.
They're consumables. Apple can't argue a battery in an iPhone or Retina laptop is a consumable as ... they've deliberately made them not consumer replaceable. Hah. Serves them right.
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Old 06.12.2012, 15:46
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Re: Goods guarantees extended by law from 1 to 2 years

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They're consumables. Apple can't argue a battery in an iPhone or Retina laptop is a consumable as ... they've deliberately made them not consumer replaceable. Hah. Serves them right.
But they do Not even buying AppleCare officially covers the battery for more than a year, but they do back down if you're noisy enough and the battery is not at the number of charges where it's considered to be consumed.

Anyway this new legal warranty is a good thing. Especially with companies like Apple where an OOW repair can cost the lions share of buying a new device entirely.
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Old 08.12.2012, 01:09
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Re: Goods guarantees extended by law from 1 to 2 years

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See what you mean, but it seems fair that they can insist on receipts to me made available. But according to the article, if it states so on the sales contract, they can insist on article being returned in original packaging - which as said before, can be a total pain if you have restricted space available.

Addendum sellers won't be allowed to limit some parts to a lower guarantee, for instance the battery for a phone (say phone 2 years, but battery 6 months, or 1 year) - all parts must carry the 2 new legal 2 year.
About "if it states so on the sales contract, "
If you sign the sales contract then I can see they can enforce it but more difficult for them if it is simply written in the sales contract that they give you. Then I suppose the questions is "did they give adequate notice" - I do not know enough about Swiss law in this Topic of notice.
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Old 09.12.2012, 14:32
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Re: Goods guarantees extended by law from 1 to 2 years

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From 1st of January, goods sold in CH will have to include a 2 year warranty, as opposed to 1 year before.
This is a good one. I think it should go to 3 years for some things. But it is a good move. I bought this Moulinex MasterChef 8000 food processor about 3 years ago and used it once (or maybe not at all, can't remember) but it doesn't work anymore. It has never been abused (based around, liquid spills etc.) but it just doesn't work now.
It's less than CHF 200, but it could last a bit longer with that kind of use.
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