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Old 26.11.2013, 11:25
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Swiss efficiency - V-Zug

Swiss efficiency - We needed a new door on the freezer compartment of our fridge, emailed the manufacturer yesterday with the details, had no response. Opened the front door this morning and there was a carton, containing the new door and the invoice. Well done V-Zug.
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Old 26.11.2013, 11:39
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Re: Swiss efficiency - V-Zug

Because replying to your email would be an inefficient use of their time

Great story.
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Old 26.11.2013, 13:55
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Re: Swiss efficiency - V-Zug

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Swiss efficiency - We needed a new door on the freezer compartment of our fridge, emailed the manufacturer yesterday with the details, had no response. Opened the front door this morning and there was a carton, containing the new door and the invoice. Well done V-Zug.
Wow... thats efficient...

I bet that even McDonalds there in Switzerland should be as efficient as it used to be in the rest of the world...
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Old 27.11.2013, 00:52
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Re: Swiss efficiency - V-Zug

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Swiss efficiency - We needed a new door on the freezer compartment of our fridge, emailed the manufacturer yesterday with the details, had no response. Opened the front door this morning and there was a carton, containing the new door and the invoice. Well done V-Zug.
It might sound efficient but did you know how much it was going to cost before you received the door with the invoice?

I recently received a replacement part from Dyson in one day but without any invoice as they replaced it under guarantee. I was delighted with the service.

I have ordered replacement parts from Miele over the phone. It is free to call (unlike many of the other appliance manufacturers). Their service is excellent.
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Old 27.11.2013, 08:26
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Re: Swiss efficiency - V-Zug

Had the hinges replaced on our V-zug fridge door that has a panel to make it blend in with the rest of the cupboards and although I didn't see the invoice the engineer said it would be in excess of 200CHF
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Old 13.12.2013, 21:19
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Re: Swiss efficiency - V-Zug

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Had the hinges replaced on our V-zug fridge door that has a panel to make it blend in with the rest of the cupboards and although I didn't see the invoice the engineer said it would be in excess of 200CHF
Was it a Futura by any chance, with heavy-duty cabinet-type hinges? I've had V-Zug twice supply hinges for ours for free. The thing that worries me is that they've had to supply them twice - for a fridge that's about a year old. Is the free supply an admission that the design is bad? I wonder how many other folk have suffered from dodgy hinges. Given the hinges, I can fit them myself, but I shouldn't have to so often.
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Old 13.12.2013, 22:24
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Re: Swiss efficiency - V-Zug

Earlier this year I also had to have the hinges on the fridge part of my nearly 3 year fridge freezer. The man from Vzug who came to fit them told me that there had indeed been a design fault in the previous hinges and that they were replacing them with a better type. I didn't have to pay anything for this. I hope these ones don't need replacing yet again.
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Old 13.12.2013, 23:07
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Re: Swiss efficiency - V-Zug

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Was it a Futura by any chance, with heavy-duty cabinet-type hinges? I've had V-Zug twice supply hinges for ours for free. The thing that worries me is that they've had to supply them twice - for a fridge that's about a year old. Is the free supply an admission that the design is bad? I wonder how many other folk have suffered from dodgy hinges. Given the hinges, I can fit them myself, but I shouldn't have to so often.
We had new hinges too. My understanding from V-Zug was that there was a design flaw, which the new hinges should solve. Haven't had a problem since.. Time will tell.
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Old 30.11.2014, 20:02
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Re: Swiss efficiency - V-Zug

We've had a further hinge failure. V-Zug was commendably quick in sending us a new (free) set, and we're now so accomplished at changing hinges that it takes us no time at all. But we shouldn't have to do this, considering it was not a cheap item! The problem is not the hinge itself, but the spring, which eventually breaks and then jams the hinge.
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Old 30.11.2014, 21:29
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Re: Swiss efficiency - V-Zug

I had to smile at this - broke a freezer door hinge a while ago, I emailed Zug asking whether they had a replacement part and how much it would cost. Next thing I hear is the posty ringing on the door next day with a package (and invoice).

I would have liked to ask for one, but hey...
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Old 30.11.2014, 23:02
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Re: Swiss efficiency - V-Zug

Presumably most customers will order the spare parts, even if it's a complete door, instead of throwing the whole thing (e.g. fridge) away. If so, that would make the typical back-and-forth a waste of time for all involved. In this case both sides would be/are much better served by V-Zug directly sending the replacement parts.

So if customers were able to return the parts (preferably with return-postage paid by V-Zug) V-Zug would create a win-win situation by sending them without further ado

What does the invoice (accompanying letter if any) say? Could you return the parts at no cost if you wanted?
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