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Old 08.09.2014, 19:40
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'Blacklisted' from accommodation for negative review

I recently returned from my trip to Switzerland. I was asked to provide a review of the accommodation that I stayed at in Lucerne through the booking agency.

I gave what I considered to be honest feedback with a few negative comments about the place but praise for the staff, especially as they offered me a small discount on the double room price as they didn't have a single room available, and offered to move me to a single room for more discount when one was free.

I was surprised to receive back this email from the accommodation

Quote:
I was really disappointed, almost choked, about your very bad rating. .........

I wish I would have charged the full amount!! ...................

Please choose a different place next time and pay the double - both of us will be more happy!!
I wasn't planning to go back as it was more remote from the centre than I first thought. This has convinced me I was right

Is this sort of thing usual?
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Old 08.09.2014, 19:53
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Re: 'Blacklisted' from accommodation for negative review

They basically trying to say that they should have Switzerlanded you. Sounds like regrets on their part. Passive aggressive

They really sound like very professional not. They don't seem to cope with negative criticism very well.

Last edited by jacek; 08.09.2014 at 20:23.
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Old 08.09.2014, 19:53
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Re: 'Blacklisted' from accommodation for negative review

I assume your review is visible on some internet forum? If so can you edit or do an addendum to it? I would add this response to your original comment and let the facts speak for themselves.
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Old 08.09.2014, 19:58
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Re: 'Blacklisted' from accommodation for negative review

some essential info seems to be missing from your opening post:
- the specific accommodation
- the full review
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Old 08.09.2014, 20:06
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Re: 'Blacklisted' from accommodation for negative review

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some essential info seems to be missing from your opening post:
- the specific accommodation
- the full review
I don't feel like acknowledging them publicly. It was basic accommodation at the low end of the price range

I left out the general bits to focus on the parts relevant to the thread.
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Old 08.09.2014, 20:10
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Re: 'Blacklisted' from accommodation for negative review

Nobody is perfect - neither people nor accommodations.
I check out tripadvisor etc. before booking. If there are many good, a few sparkling and just a few bad (well, it depends how bad) reviews, I don't see why I shouldn't book an accommodation. But if there are as many good as there are bad reviews or there are repeated mentions of highly unacceptable issues with an accommodation, I won't book.

Why are they shocked by the rating? Is there something specific you complained about which they pride themselves in doing very well?
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Old 08.09.2014, 20:17
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Re: 'Blacklisted' from accommodation for negative review

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I assume your review is visible on some internet forum? If so can you edit or do an addendum to it? I would add this response to your original comment and let the facts speak for themselves.
There isn't an option to edit the review. Looking on some of the other review sites it doesn't always come out very well with several similar comments to some of mine
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Old 08.09.2014, 20:23
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Re: 'Blacklisted' from accommodation for negative review

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There isn't an option to edit the review. Looking on some of the other review sites it doesn't always come out very well with several similar comments to some of mine
How about an addendum to your review, is that possible?
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Old 08.09.2014, 20:27
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Re: 'Blacklisted' from accommodation for negative review

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How about an addendum to your review, is that possible?
No options for change at all, so I couldn't even explain the reasons for my negative comments if I wanted to
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Old 08.09.2014, 20:27
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Re: 'Blacklisted' from accommodation for negative review

DP: It's hard to make an accurate judgement without seeing your review.

Reviews can make or break a hotel and Swiss hotels are doing, in general, miserably. Tourism is down and the weather has been dismal. It's a difficult industry to survive in and the competition is fierce.

To be fair, they did try to accommodate you with a discount and your "honest" critic could be seen as a stab in the back.

Just my honest opinion.
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Old 08.09.2014, 20:29
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Re: 'Blacklisted' from accommodation for negative review

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No options for change at all, so I couldn't even explain the reasons for my negative comments if I wanted to
Can't you add a 2nd review explaining them? (and adding their response which is just shoddy).
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Old 08.09.2014, 20:42
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Re: 'Blacklisted' from accommodation for negative review

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Is this sort of thing usual?
can only answer the question if you add the review to the post.
now it is like a classical half-the-story-thread
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Old 08.09.2014, 20:43
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Re: 'Blacklisted' from accommodation for negative review

Found it!

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+ the staff were very friendly, offered me a discount on a double room then the possibility to move to a single room when one became available. Cold night, manager let his daughter spend night with me to warm up. Free kirsch all night. Prost!

- Manager's daughter a total minger, face like bulldog licking piss off nettle. Tried bag over head, but snoring distracting. Maid equally hideous. V disapp.
Honestly, I don't see what the problem is. Honest feedback is good for the trade, surely?
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Old 08.09.2014, 20:44
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Re: 'Blacklisted' from accommodation for negative review

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DP: It's hard to make an accurate judgement without seeing your review.

Reviews can make or break a hotel and Swiss hotels are doing, in general, miserably. Tourism is down and the weather has been dismal. It's a difficult industry to survive in and the competition is fierce.

To be fair, they did try to accommodate you with a discount and your "honest" critic could be seen as a stab in the back.

Just my honest opinion.
To be fair, a lot of Swiss hotels I've stayed in have been dismal.

You say the competition is fierce but generally when that is the case, you'd think a hotel would do what they could to make themselves more attractive to the guests.

Unless you go really upmarket, it's like Eastern bloc circa. 1960s.

I'd quite like some of them to close down. Then perhaps someone could take them over who knew what they were doing.
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Old 08.09.2014, 20:49
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Re: 'Blacklisted' from accommodation for negative review

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Found it!

Honestly, I don't see what the problem is. Honest feedback is good for the trade, surely?

You've been inspired by the Reeve's tale!
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Old 08.09.2014, 21:31
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Re: 'Blacklisted' from accommodation for negative review

Well, here it is. My review:
Liked: Helpful and friendly staff. Offered price reduction as I was a single person in a double room as it was the only one available. Offered to move me to a single room after a few days for further reduction

Disliked: Locker not useable in room. Window on ground floor left open by staff every day. Other guests not respecting quiet hours - Showers used as late as 1:30am. Showers left in bad state. Too far from town and bus stop.
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Old 08.09.2014, 21:34
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Re: 'Blacklisted' from accommodation for negative review

Was that in Switzerland? And if not , where was it?
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Old 08.09.2014, 21:34
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Re: 'Blacklisted' from accommodation for negative review

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Other guests not respecting quiet hours
are you a 73 year old single Swiss woman?
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Old 08.09.2014, 21:39
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Re: 'Blacklisted' from accommodation for negative review

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Was that in Switzerland? And if not , where was it?
He said Lucerne in his first post. Some people should learn to read properly.
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Old 08.09.2014, 21:46
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Re: 'Blacklisted' from accommodation for negative review

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He said Lucerne in his first post. Some people should learn to read properly.
Ouch.... a bit irritated tonight, are we?
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