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- Every device you buy in Switzerland has 2 years of minimum guarantee by law. This includes of course all parts of the device (motor)
- I'm Swiss and i would never even think of replying to such a letter. Just ignore it. No one can force you to extend your warranty.
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I had a similar problem with the purchase of a laptop that I have made last December.
Lesson learned: NEVER SIGN FOR THE PROLONGATION OF THE GUARANTEE OFFERED BY FUST. IF YOU READ IT CAREFULLY CONTAINS A LOT OF OPPRESSIVE CLAUSES.
I signed for the prolongation of the guarantee persuaded by the reassurance of the shop assistant that the replacement of a battery would have been covered. I was told that the prolongation was just for 1 year... (3 instead of 2)
I was stupid to sign without reading it on paper...Anyway, we have now received to our home address the conditions of the prolongation and the battery is excluded!
Moreover, and this is something that the shop assistant failed to mention, the minimum period of the extra warranty is 2 years (instead of 1) and
has already been determined that the next premium for 2017 will be increased by CHF 20 (CHF 140 instead of CHF 120). Also this increase was a surprise.
For sure I was stupid to sign without signing the text, but honestly I was caught by surprise that a shop like fust perpetrates this kind of fraud against the consumers.
If I purchased 1 month ago, do I still have the right to revoke the prolongation?
Is there any consumer association in Switzerland that would take my appeal.