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Old 08.08.2015, 10:29
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Hotmail account not working anymore. Do I receive a phishing email to recover?


I was using my hotmail account almost daily and recently when I entered my password, I got a message "It looks like someone else might be using your account, to help you -only you- get back into xxx@hotmail, we need to verify that it is yours" and there is a Next button. The new page is pointing to my alternative hotmail address to send a code, but that one is also giving me the exact same message. So, instead of the alternative email address, I chose "I can't verify my account" which directs me to a link to fill in a form to verify my account details.. Questions are my password, last email addresses I sent the emails to and the subjects of the last emails and the personal folders if I've created any.. I wonder is there anybody had same experience or is this a phishing email? And how can I start using my email address again? I'd be very happy if someone can help me here.

Thanks a lot,

Last edited by 3Wishes; 08.08.2015 at 15:33. Reason: removed hyperlink in case that account really exists ;)
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Old 08.08.2015, 14:12
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Re: Hotmail account not working anymore. Do I receive a phishing email to recover?

Something similar happens to me when I move location, particularly countries.
The second problem was that I could not get onto the 2nd Hotmail account via the same machine, but I found using a different machine I could access the other Hotmail account to get the access code.
After that I would have to go through the same procedure for the other hotmail account.
I have since added further information to be able access code another way, either a mobile, cell, handy phone number or secret questions.

I suggest you re-check if is the other hotmail account you have the same problem with, or it is bringing you back to the same 1st account.

BTW, it should not show your 2nd hotmail account in full, it should show part of it and ask you to confirm the missing parts

Last edited by moggy; 08.08.2015 at 14:14. Reason: something more
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This user would like to thank moggy for this useful post:

email account recovery, hotmail, phishing

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