Go Back   English Forum Switzerland > Living in Switzerland > Daily life  
Reply
 
Thread Tools Display Modes
  #1  
Old 16.08.2015, 13:38
Junior Member
 
Join Date: Aug 2011
Location: Zürich
Posts: 64
Groaned at 4 Times in 2 Posts
Thanked 10 Times in 6 Posts
Mawina23 has no particular reputation at present
Migros and Coop are cheating me again!

Hi guys, just wanted to share a situation with you. Yesterday in Migros on Limmatplatz buying groceries. Payed, came home checked the bill and AGAIN seller charged me 2 X Kinder Bueno 10 Packs even I bought just one package.
Same situation happened to me few days ago when I bought fresh salmon in Coop which was 50 % off and she charged me full price. I bought 2 Pieces and on one she put the reduced price and on the second one she did not.
I wanted to leave it after first situation but now I am really pissed off. There was really not so many people, she could have done her job easy and correctly.
For the salmon I have proof but of course for 2 payed packages instead one what should I do?
Should I every time stand there after buying groceries and checking if she did her job well.
Of course this situations happened couple of times but I was never reacting because it was small amount and many time of course I was not even checking the receipt.

A friend of mine shared with me that he had same problem couple of times. You maybe as well?
Should I contact their Kundendienst?
Reply With Quote
The following 3 users groan at Mawina23 for this post:
  #2  
Old 16.08.2015, 13:44
Oldhand's Avatar
Forum Legend
 
Join Date: Apr 2006
Location: Zürich
Posts: 4,015
Groaned at 18 Times in 17 Posts
Thanked 6,837 Times in 2,059 Posts
Oldhand has a reputation beyond reputeOldhand has a reputation beyond reputeOldhand has a reputation beyond reputeOldhand has a reputation beyond reputeOldhand has a reputation beyond reputeOldhand has a reputation beyond repute
Re: Migros and Coop are cheating me again!

Quote:
View Post
Hi guys, just wanted to share a situation with you. Yesterday in Migros on Limmatplatz buying groceries. Payed, came home checked the bill and AGAIN seller charged me 2 X Kinder Bueno 10 Packs even I bought just one package.
Same situation happened to me few days ago when I bought fresh salmon in Coop which was 50 % off and she charged me full price. I bought 2 Pieces and on one she put the reduced price and on the second one she did not.
I wanted to leave it after first situation but now I am really pissed off. There was really not so many people, she could have done her job easy and correctly.
For the salmon I have proof but of course for 2 payed packages instead one what should I do?
Should I every time stand there after buying groceries and checking if she did her job well.
Of course this situations happened couple of times but I was never reacting because it was small amount and many time of course I was not even checking the receipt.

A friend of mine shared with me that he had same problem couple of times. You maybe as well?
Should I contact their Kundendienst?
Yes you should contact Kundendienst, or go back to the shop and speak to the people involved. Don't take it personally though, your just an other customer.
Reply With Quote
The following 4 users would like to thank Oldhand for this useful post:
  #3  
Old 16.08.2015, 14:04
Junior Member
 
Join Date: Aug 2011
Location: Zürich
Posts: 64
Groaned at 4 Times in 2 Posts
Thanked 10 Times in 6 Posts
Mawina23 has no particular reputation at present
Re: Migros and Coop are cheating me again!

I know but when it happens so often it just makes me angry. I even understand when it is crowded and they want to do their job quick as possible, mistake can happen... those two situations were not one of those. Almost empty shop
Reply With Quote
This user would like to thank Mawina23 for this useful post:
  #4  
Old 16.08.2015, 14:11
Guest
 
Posts: n/a
Re: Migros and Coop are cheating me again!

I think you should check your receipt before leaving the shop.
Reply With Quote
The following 17 users would like to thank for this useful post:
  #5  
Old 16.08.2015, 14:16
Junior Member
 
Join Date: Aug 2011
Location: Zürich
Posts: 64
Groaned at 4 Times in 2 Posts
Thanked 10 Times in 6 Posts
Mawina23 has no particular reputation at present
Re: Migros and Coop are cheating me again!

it was closing time, 15 other things on the bill, did a quick check but not a detailed one. Should I be doing the same when I buy 100 items?
Reply With Quote
  #6  
Old 16.08.2015, 15:37
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 18,978
Groaned at 332 Times in 257 Posts
Thanked 11,716 Times in 6,858 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Migros and Coop are cheating me again!

Quote:
View Post
it was closing time, 15 other things on the bill, did a quick check but not a detailed one. Should I be doing the same when I buy 100 items?

I over years often purchased for a colleague and later realized that something had gone wrong. I then went to Kundendienst and explained. I generally got what I needed
Reply With Quote
  #7  
Old 16.08.2015, 14:15
Forum Legend
 
Join Date: Feb 2010
Location: CH
Posts: 10,636
Groaned at 345 Times in 281 Posts
Thanked 15,486 Times in 7,939 Posts
greenmount has a reputation beyond reputegreenmount has a reputation beyond reputegreenmount has a reputation beyond reputegreenmount has a reputation beyond reputegreenmount has a reputation beyond reputegreenmount has a reputation beyond repute
Re: Migros and Coop are cheating me again!

Quote:
View Post
I know but when it happens so often it just makes me angry. I even understand when it is crowded and they want to do their job quick as possible, mistake can happen... those two situations were not one of those. Almost empty shop
It happened 2 times for Christ's sake, as per your story. Did you think for a second that maybe it was something wrong with the bar code scanner?
Just go to the customer service and stop being such a baby...
Gee...
Reply With Quote
The following 6 users would like to thank greenmount for this useful post:
This user groans at greenmount for this post:
  #8  
Old 16.08.2015, 14:20
Junior Member
 
Join Date: Aug 2011
Location: Zürich
Posts: 64
Groaned at 4 Times in 2 Posts
Thanked 10 Times in 6 Posts
Mawina23 has no particular reputation at present
Re: Migros and Coop are cheating me again!

Did u read my post before attacking me? I wrote that it happened couple of times. Last two situation occurred just last week.
Reply With Quote
This user groans at Mawina23 for this post:
  #9  
Old 16.08.2015, 15:29
Guest
 
Posts: n/a
Re: Migros and Coop are cheating me again!

Quote:
View Post
Did u read my post before attacking me? I wrote that it happened couple of times. Last two situation occurred just last week.
"A couple" = "two", not more. HTH

Anyway, would you like me to change your thread title to avoid being sued for libel? Accidental overcharging at worst, certainly not cheating you of anything.

I'm sure it happens to us all from time to time, but then I've also been aware of accidents in my favour, which I don't generally make a point of reporting (can you imagine the customer service desk staff scratching their heads with me standing there saying "Please, take this money for the loaf of bread you didn't charge me for last week"?)

I suspect that in the long term one is much more likely to be undercharged than over, as it's much easier to miss an item on the scanner than it is to scan it twice.

Oh, and 50% off or similar stickers are very easy to miss, so knowing that, I always make a point of checking them at the time. Failure to correctly apply a discount doesn't amount to cheating yuo either.
Reply With Quote
The following 4 users would like to thank for this useful post:
  #10  
Old 16.08.2015, 15:59
Belgianmum's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Neuchâtel
Posts: 12,850
Groaned at 208 Times in 184 Posts
Thanked 21,122 Times in 8,666 Posts
Belgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond repute
Re: Migros and Coop are cheating me again!

Quote:

Oh, and 50% off or similar stickers are very easy to miss, so knowing that, I always make a point of checking them at the time. Failure to correctly apply a discount doesn't amount to cheating yuo either.
I always make a point of putting all the reduced stuff and things with stickers on together on the belt and with the stickers clearly visible to the cashier. I always check the receipt before leaving the store so that any mistakes can be easily rectified.

The OP may have had a legitimate gripe if she was systematically being overcharged at the same store on a regular basis. At the moment she's just been a bit unlucky to have had a couple if cashiers who've made mistakes. It's easily done and easily rectified too.
Reply With Quote
The following 4 users would like to thank Belgianmum for this useful post:
  #11  
Old 16.08.2015, 17:52
NotAllThere's Avatar
Forum Legend
 
Join Date: Oct 2008
Location: Baselland
Posts: 13,175
Groaned at 211 Times in 188 Posts
Thanked 19,221 Times in 7,813 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Migros and Coop are cheating me again!

Quote:
View Post
It's not only prices you need to check at the sloppy Swiss retailers. Prices are often not shown, or are different at the checkout and offers totally missed.
And as for sell-by-dates...

Quote:
Any store that can show their tangerines are from Iceland, as our local Coop did, needs watching carefully...
Not totally unlikely. They have a lot of energy available. I know that they grow cucumbers and tomatoes under artificial light. They did at one time experiment with growing bananas.
Reply With Quote
  #12  
Old 16.08.2015, 18:27
Forum Legend
 
Join Date: Sep 2006
Location: Albisrieden
Posts: 5,076
Groaned at 112 Times in 76 Posts
Thanked 7,651 Times in 2,833 Posts
nickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond repute
Re: Migros and Coop are cheating me again!

Until it all went pear shaped.

Quote:
View Post
They did at one time experiment with growing bananas.
Reply With Quote
The following 5 users would like to thank nickatbasel for this useful post:
  #13  
Old 16.08.2015, 20:06
moggy's Avatar
Forum Veteran
 
Join Date: Sep 2010
Location: Thurgau (& London, UK)
Posts: 1,659
Groaned at 10 Times in 10 Posts
Thanked 928 Times in 606 Posts
moggy has a reputation beyond reputemoggy has a reputation beyond reputemoggy has a reputation beyond reputemoggy has a reputation beyond repute
Re: Migros and Coop are cheating me again!

Quote:
View Post
I always make a point of putting all the reduced stuff and things with stickers on together on the belt and with the stickers clearly visible to the cashier. I always check the receipt before leaving the store so that any mistakes can be easily rectified.

The OP may have had a legitimate gripe if she was systematically being overcharged at the same store on a regular basis. At the moment she's just been a bit unlucky to have had a couple if cashiers who've made mistakes. It's easily done and easily rectified too.
Well said Belgianmum in 1st paragraph.

We have noticed there is the odd shop of any chain seems to have a problem with their cashmachine or cashiers on regular occurrence.

We would usually run our eyes down the receipt before leaving the shop, one should know the offers or discounts one is expecting and so easily pick them out. When a problem we go back to same cashier and wait until there is a break in her line of people to resolve.

If we have not noticed until we get home, then we usually do nothing.

OP, you as others have said need to change the title of this thread, if you do not know how, ask a moderator for help.
Reply With Quote
This user would like to thank moggy for this useful post:
  #14  
Old 21.08.2015, 10:33
Member
 
Join Date: Aug 2013
Location: Mitteland
Posts: 121
Groaned at 1 Time in 1 Post
Thanked 66 Times in 40 Posts
kaciak is considered knowledgeablekaciak is considered knowledgeablekaciak is considered knowledgeable
Re: Migros and Coop are cheating me again!

I use that Passabene or Subito whenever i went shopping in Coop or Migros.
This might be your solution too
Reply With Quote
  #15  
Old 26.08.2015, 19:07
Junior Member
 
Join Date: Mar 2008
Location: Zurich
Posts: 61
Groaned at 40 Times in 12 Posts
Thanked 15 Times in 11 Posts
lulumink is considered a nuisancelulumink is considered a nuisancelulumink is considered a nuisance
Re: Migros and Coop are cheating me again!

You should check your receipt before leaving the store.
It just happens. Go to the customer service and tell them what was wrong.
Reply With Quote
  #16  
Old 26.08.2015, 19:14
Guest
 
Posts: n/a
Re: Migros and Coop are cheating me again!

I detest the Passabene/Subito toys. I am batty enough without having to remember to scan everything then get accused of shop lifting. I would rather stand in a queue of 3 other batties than try to find my glasses, walk around beeping & then sweat through the check out zone scared I look like a drug smuggler.
Reply With Quote
The following 2 users would like to thank for this useful post:
  #17  
Old 26.08.2015, 19:27
Newbie
 
Join Date: Aug 2015
Location: Geneva
Posts: 7
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 1 Post
sheerin has no particular reputation at present
Re: Migros and Coop are cheating me again!

I understand even if it was a small item and if you are in a foreign country you can get stressed. I was reading the replies , I also made a thread here and the way people comment sometimes is just plain mean without trying to help.

Don't take what happened to you personally. I think the self check out is pretty easy if you are a careful person but you don't want to deal with going through your list. As someone else said, you can also add everything up before you get to the cashier and these days it is easy to be done on your phone.

Mistakes happen and don't get stressed over it
Reply With Quote
  #18  
Old 16.08.2015, 14:24
Guest
 
Posts: n/a
Re: Migros and Coop are cheating me again!

Quote:
View Post
Should I every time stand there after buying groceries and checking if she did her job well.
Yes.
Reply With Quote
The following 4 users would like to thank for this useful post:
  #19  
Old 16.08.2015, 14:32
Forum Veteran
 
Join Date: Sep 2012
Location: ZH
Posts: 716
Groaned at 5 Times in 5 Posts
Thanked 648 Times in 338 Posts
daffy99 has an excellent reputationdaffy99 has an excellent reputationdaffy99 has an excellent reputationdaffy99 has an excellent reputation
Re: Migros and Coop are cheating me again!

Quote:
View Post
Should I contact their Kundendienst?
Also consider using self-checkout.

This way, there will be no cashier to make a mistake.
Reply With Quote
The following 8 users would like to thank daffy99 for this useful post:
  #20  
Old 16.08.2015, 15:04
Castro's Avatar
à la mod
 
Join Date: Nov 2007
Location: ZG
Posts: 5,529
Groaned at 116 Times in 94 Posts
Thanked 16,506 Times in 5,255 Posts
Castro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond repute
Re: Migros and Coop are cheating me again!

The title is at best misleading, it suggest some deliberate attempt by the supermarket chains to defraud customers. What's more likely is the cashier didn't hear the beep and simply rescanned the item, it's a pretty banal repetitive job so you can hardly blame the occasional operator error. I'm sure it also happens the other way (i.e in the customer's favour) so it all evens out.
Reply With Quote
The following 9 users would like to thank Castro for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Coop and Migros Home Delivery in English please read Tubbies-Mummy Daily life 143 01.06.2020 18:31
Fed up with Migros and Coop food! annafelix Complaints corner 157 21.09.2018 14:43
Migros and COOP - Low quality explained... Mr Happy Complaints corner 291 11.01.2016 16:49
Help, cupcake decorations needed today, where to buy- other than Coop and Migros ? Joolie Food and drink 9 29.07.2011 15:54


All times are GMT +2. The time now is 21:59.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0