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  #41  
Old 24.05.2016, 10:53
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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Regarding the UK (or anywhere in the EU), you don't get any VAT or customs fees anywhere.
Again as with shipping, just because you don't see it on your bill it does't mean you have not paid it. China has 17% and Japan 8% VAT and guess what if you import from those countries into the US or UK you'll pay it one way or another.
Among the most irritating things in the US in places like California are shops where prices are marked without taxes and when you pay, the additional amount is added. The bill is always higher than what was advertised. That's what happens when you do international mail orders in Switzerland too
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  #42  
Old 24.05.2016, 12:49
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

axman, I spent over a week going back and forth with the customs department of the Swiss Post. Basically what they say is this:

-Shipping has to be explicitly stated on the customs declaration (even though there is no special section for this to be stated in)
- If shipping is not stated, they will estimate the shipping fee and add it to the total value of the parcel (in my case it was also 9 CHF, maybe this is the standard amount?)
- As a policy, they will not refund or remove the charges of VAT and admin fees, even if you can prove shipping was included in the value amount stated on the customs declaration

It was all a bit of a pain in the ass, so next time I order something, I will make sure it's under 53.5 CHF so if they decide to tack on a 9 CHF shipping fee, I'm still under 62.5 CHF.

I told the company I ordered from what happened and they allowed for the parcel to be shipped back and will give me a refund. They'll then let me reorder in two separate shipments so I'm well under the threshold. All for no charge! It's great to see some companies still have good customer service!
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  #43  
Old 26.05.2016, 00:25
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

btw, you can charge the customs fee back to the seller. I did it once with one of the UK skincare sellers and they apologized and paid back the 25CHF charged by SwissPost
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  #44  
Old 26.05.2016, 01:31
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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axman, I spent over a week going back and forth with the customs department of the Swiss Post. Basically what they say is this:


- As a policy, they will not refund or remove the charges of VAT and admin fees, even if you can prove shipping was included in the value amount stated on the customs declaration


Well .... I must have been lucky then, because I could prove that the shipping was included in the value and the Swiss customs returned me the money they charged.
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  #45  
Old 26.05.2016, 14:47
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

The declaration on my package state that the shipping is Zero. Not in the list of items, but just below the totals. I have sent them an email with a picture of the declaration. Hope they will refund me.

If you ship it back, will you get the money back from Swiss Post?
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Old 26.05.2016, 15:22
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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The declaration on my package state that the shipping is Zero. Not in the list of items, but just below the totals. I have sent them an email with a picture of the declaration. Hope they will refund me.

If you ship it back, will you get the money back from Swiss Post?
I didn't pay the money requested at the time, because I knew it would probably be very hard to get back, even if I could prove that shipping was included. So I asked the postman to take the parcel back with him to the post office until I got it sorted out.

Now that it's been shipped back I don't have to pay the money and I've been refunded by the company I bought the stuff from.

If you've already paid, you might get lucky like some others on here and get the money back if you go to the Swiss Post in person. I think doing it via email probably wasn't the best way to go.
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Old 26.05.2016, 15:26
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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Well .... I must have been lucky then, because I could prove that the shipping was included in the value and the Swiss customs returned me the money they charged.
Lucky you! I'm not sure how you went about it, but I think it probably makes a big difference if you do it in person rather than via email. Lesson learnt for next time!
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Old 26.05.2016, 22:51
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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Lucky you! I'm not sure how you went about it, but I think it probably makes a big difference if you do it in person rather than via email. Lesson learnt for next time!
I called and spoke with them.
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  #49  
Old 13.12.2020, 13:24
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

I see that I'm adding to an old thread....


I have bought an item for 72 USD, free shipment. Now, the post sent me a letter to give them the invoice or opt to refuse the shipment. The say then don't have sufficient information on the declaration.


They say that 65 CHF is exempt


I paid by Revolut, 65.25 CHF, so I wonder if the cents are taken into account or are rounded off, also would they accept the exchange from Revolut or will they insist on SNB exchange rate?


Nonetheless, I'm thinking of refusing the shipment. It doesn't make sense to top up ~30 CHF to the price. BTW, actually what could be the additional cost, 16 CHF + 7.7 VAT?
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  #50  
Old 13.12.2020, 22:02
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

I would suppose they'd want the invoice, seeing as they ask for it, and then they'd do their own conversion. I have no idea how good or bad their rate is. My understanding is that the limit is 5CHF of VAT but 7.7% of 65 is already just over 5.


Also I understand if shipping is 'free' the Post can add on an estimation to the price. Bit unfair imo.
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  #51  
Old 14.12.2020, 11:27
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

If the actual bill is in USD than USD is what matters.
Relevant is the exchange rate from the day prior the day the customs 0declaration is made (which has not been done yet). The exchange rate is published here (Click on Vortag) http://www.pwebapps.ezv.admin.ch/app...dex.php?lang=1

For today it would be 0.89462 USD/CHF (Wow, the greenback is worth nothing ) So 72 USD == 64.41 CHF. which would be 4.96 CHF VAT, which is just bellow the limit of 5 CHF.

If they say they have insufficient information the shipper did not do his obligation and the way bill is incomplete. If you can provide information that the 72 USD was including shipment you might be all good.

Some things that can happen:
1) The exchange rate changes and USD 72 becomes more than CHF 65
2) They charge you CHF 13 because the declaration by the sender was incomplete. This would bring the total ammount over CHF 65 and VAT has to be charged.
3) They are just nice and want to make sure that USD 72 includes shipment and thus not VAT and also no other fees have to be charged.
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  #52  
Old 14.12.2020, 21:18
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

This is really interesting. I thought that they'll look at the date of the invoice to take the exchange rate.


Indeed CHF got a bit stronger these days, not much of course but enough for this case


I can only provide the print out from the auction which state that shipment was free (of course the price just compensate enough the seller to pay for the shipment). However that may be not good in this case, if they are not going to be nice, as Langers wrote. I also read on some other post here that the customs decided to add a hypothetical shipping costs to calculate the customs. Intuitively I'd say they would want to do it since they already made some effort to handle the case
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Old 14.12.2020, 21:53
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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If customs opens your package, you're also screwed. I ordered something last week, it was chf 57 including shipping, but because customs had to inspect it, I also paid chf 13 for their amusement. Nothing post can do about that. I just paid.
Yep, that's what I end up doing too ... For 99% of my packages, Swiss customs will open the package, even if the declaration states that it is less than CHF 60.

And then they charge me because they had to open the package. Worse is when they are "busy" and I have to pay a storage fee until they can get around to inspecting my package.

After years of being frustrated with this process, I now ignore it and just pay the invoices.
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  #54  
Old 14.12.2020, 22:11
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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For today it would be 0.89462 USD/CHF CHF/USD
FTFY.

Tom
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Old 14.12.2020, 22:37
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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FTFY.

Tom
From an engineering perspective I agree. However from a financial "math" (?!) perspective USD/CHF is "correct" .
https://www.investopedia.com/article...hange-rate.asp
https://finance.yahoo.com/quote/usdchf=X?ltr=1
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Old 14.12.2020, 22:51
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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From an engineering perspective I agree. However from a financial "math" (?!) perspective USD/CHF is "correct" .
https://www.investopedia.com/article...hange-rate.asp
https://finance.yahoo.com/quote/usdchf=X?ltr=1
That's worse than the way that the US displays dates, or that in CH the first day of the week is Monday rather than Sunday!

Tom
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Old 14.12.2020, 23:41
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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FTFY.

Tom

Should be "USD/CHF" unless every currency site I've seen has it wrong.
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Old 15.12.2020, 17:05
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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Yep, that's what I end up doing too ... For 99% of my packages, Swiss customs will open the package, even if the declaration states that it is less than CHF 60.
You must be on some kind of list. Checking my email, I've had to fill in three Unvollstaendige Verzollungsunterlagen over hundreds of packages. And these were shipments from China where just holding the rather weighty and substantial package made it obvious that the declaration was somewhat 'optimistic' (most Chinese packages are tiny, big ones always raise eyebrows).

For stuff that's over the limit, I prefer to buy from vendors that handle the Swiss VAT at source, so there are no extra costs. iHerb/Wiggle/Gear4music cover a lot of my needs...
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Old Yesterday, 11:48
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

I have been ordering goods from abroad to Switzerland for many years now and here are my tips and what I have learned:

- It doesn't matter if it's less than 50 cents over the limit, you will still get charged. Some years ago when the limit was still CHF 62,50 I was charged for the value and shipping being CHF 62,95. The package came from the UK and I had to pay around CHF 25. Apparently over is over, even if it's only by some cents.

- When I buy from a private seller, like on Ebay, I always send them this message: "Could you please declare the actual amount I paid on the package and add the receipt so that customs here can see the exact total?" This is important obviously for customs but also as in the past I have had sellers declare the original retail value. For example $250 written on the package when I only paid $40.

- If there is no value at all declared on the package customs can send you a letter asking for the receipt. This has happened to me several items and I have e-mailed them the PayPal receipt and it was all good. I was never charged for that.

- Some years ago I read that if there are no shipping fees stated customs will add CHF 13 to the item value. I use that as my guide for free shipping or when I think shipping fees will not be stated. So now that the limit is CHF 65 I will try to stay around CHF 50. For example, I buy regularly from a seller in the US who never states the shipping fees and only declares what I paid for the item on the package. So I make sure the items are CHF 50 or less and the total with shipping still under CHF 65, just in case customs asks me for the receipt. These packages always pass fine and only a few times have they been opened. I have never been charged for a package being opened and checked that was under the limit. These packages passing with no problem is as recently as this month.

- I have never experienced or heard of people before having to pay a storage fee while waiting for packages to be checked by customs. This is quite shocking really. Maybe this is the case for really large items, like furniture for example? I have only ordered small items from abroad.

- Iherb is the best place for vitamins, I love that site and such good value! I have been ordering from them for 9 years now and never had a problem. So I can highly recommend them. Taxes and duties are included so no worries there.

- Asos has taxes and duties included too plus free returns. They don't write this on their site but when you print your return label you can use that tracking number on pick@home. That way you don't have to go to the post office and the package will be picked up at your home for free, just like Zalando.

- If you order regularly online having a Post account is a must. That way you can track your packages, manage your deliveries and authorize deliveries for signed packages/letters. By using that account and the pick@home service for returns I barely ever have to go to the post office anymore.
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Old Today, 14:03
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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axman, I spent over a week going back and forth with the customs department of the Swiss Post. Basically what they say is this:

-Shipping has to be explicitly stated on the customs declaration (even though there is no special section for this to be stated in)
- If shipping is not stated, they will estimate the shipping fee and add it to the total value of the parcel (in my case it was also 9 CHF, maybe this is the standard amount?)
- As a policy, they will not refund or remove the charges of VAT and admin fees, even if you can prove shipping was included in the value amount stated on the customs declaration

It was all a bit of a pain in the ass, so next time I order something, I will make sure it's under 53.5 CHF so if they decide to tack on a 9 CHF shipping fee, I'm still under 62.5 CHF.

I told the company I ordered from what happened and they allowed for the parcel to be shipped back and will give me a refund. They'll then let me reorder in two separate shipments so I'm well under the threshold. All for no charge! It's great to see some companies still have good customer service!
I had a problem like this once and since then I decided to ship all my orders to my German, Italian and French friends/colleagues.
Simpler, faster, cheaper
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