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Old 16.01.2021, 14:28
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

I sent a package to Vail, Colorado. It turns out there are places where US mail doesn’t deliver. I had paid the expensive postage but the packet was returned. Who is responsible for the non-delivery and possible refund?
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Old 16.01.2021, 14:47
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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I sent a package to Vail, Colorado. It turns out there are places where US mail doesn’t deliver. I had paid the expensive postage but the packet was returned. Who is responsible for the non-delivery and possible refund?
That's weird. What was the reason for non-delivery? I thought USPS would deliver to any legit address. Rain, snow, dark of night and all that.
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Old 16.01.2021, 15:00
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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That's weird. What was the reason for non-delivery? I thought USPS would deliver to any legit address. Rain, snow, dark of night and all that.
So did I but it doesn't and I've got the stamp to prove it.
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Old 16.01.2021, 18:26
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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I sent a package to Vail, Colorado. It turns out there are places where US mail doesn’t deliver. I had paid the expensive postage but the packet was returned. Who is responsible for the non-delivery and possible refund?
If you sent your package with Swiss Post then you made a contract with them. You paid them for a service which you didn't receive. So the refund should come from the Swiss Post. They can follow this up with USPS and find out what happened.
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