Go Back   English Forum Switzerland > Living in Switzerland > Daily life  
Reply
 
Thread Tools Display Modes
  #21  
Old 28.03.2017, 16:10
VFR on top's Avatar
Forum Veteran
 
Join Date: Jul 2014
Location: Used to be Basel.
Posts: 1,115
Groaned at 34 Times in 24 Posts
Thanked 2,482 Times in 922 Posts
VFR on top has a reputation beyond reputeVFR on top has a reputation beyond reputeVFR on top has a reputation beyond reputeVFR on top has a reputation beyond reputeVFR on top has a reputation beyond reputeVFR on top has a reputation beyond repute
Re: Bike problem - warranty cover

Quote:
View Post
...The older guy then went into full "blame the customer mode" and said that it was our fault for breaking the gear lever...but overall I give up - can't really argue any more with typical Swiss "never admit any fault" customer service in my mediocre German

I thought of this after reading your post:


https://youtu.be/wk7fYBw6PfQ
Reply With Quote
This user would like to thank VFR on top for this useful post:
  #22  
Old 28.03.2017, 16:31
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 2,724
Groaned at 46 Times in 43 Posts
Thanked 3,188 Times in 1,451 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Bike problem - warranty cover

Quote:
View Post
I thought of this after reading your post:

https://youtu.be/wk7fYBw6PfQ
Yeah - the script was obviously written by someone with Swiss customer service in mind. YBS indeed.

The thing I don't get is why there's this total objection to any admission of fault. Normally the Swiss are honest and rule following to a brutal level of precision - it only seems to be in consumer rights that they feel the rule is to block, deny and generally shaft the customer. And everyone knows it, even the Swiss people I know absolutely hate it.
Reply With Quote
  #23  
Old 28.03.2017, 21:51
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 2,724
Groaned at 46 Times in 43 Posts
Thanked 3,188 Times in 1,451 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Bike problem - warranty cover

Went to collect the bike, taking along printout of Article 210 stating the statutory standard time limit for defects, and also printout of the Shimano two year guarantee.

Didn't think I was going to get anywhere, but the assistant manager I spoke to at lunchtime was there - so I showed him the law which he'd admitted he didn't know, which he read and seemed surprised by, and the Shimano guarantee, which he at first suggested was irrelevant until I pointed out they are a Shimano dealer and every single bike they sell probably has Shimano gears, and somebody there should really know about it.

And to my surprise he waived the fees, and said he'd speak to head office to clarify the rules! Not sure if that's because he really believed it, or just didn't want somebody standing in his store every day arguing about stuff and waving laws around...

It's maybe a bit late to count as good customer service, but definitely deserves credit for being open minded and eventually (IMO) reasonable.

Many thanks to those here who helped.
Reply With Quote
The following 3 users would like to thank newtoswitz for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Mammut jacket fell apart in warranty period, Warranty repair refused reids Other/general 23 19.05.2017 14:01
bit of an engineering problem attaching a bike trailer CathHarmony Transportation/driving 8 09.09.2014 19:27
stuck on a silly problem BMW isofix plastic cover Mr.Maquiavelo Transportation/driving 12 28.06.2013 10:03
Interdiscount warranty problem Dietiker Complaints corner 6 22.02.2013 15:55
Orange SMS problem ( problem sending to a Chinese number ) wiseben TV/internet/telephone 12 05.09.2012 15:32


All times are GMT +2. The time now is 06:49.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0