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Old 29.04.2017, 21:33
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Mobile network quality / Sunrise, Yallo

I need to get a Swiss mobile contract (without handset).

I can research tariffs myself (for which I must thank this post listing all the phone companies to check)

But:
(a) what about the quality of the network (speed, signal when hiking in rural areas)?
(b) with unlimited phone contracts, can I use tethering, so it becomes my home internet as well?

I didn't find any up-to-date network reviews (in English) online. I heard Sunrise is bad, but seems they recently beat Swisscom for best network (link). I was interested as Yallo (on the Sunrise network) have a fairly cheap unlimited contract (CHF 26 pcm).

Thanks
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Old 29.04.2017, 22:44
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Re: Mobile network quality / Sunrise, Yallo

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I need to get a Swiss mobile contract (without handset).

I can research tariffs myself (for which I must thank this post listing all the phone companies to check)

But:
(a) what about the quality of the network (speed, signal when hiking in rural areas)?
(b) with unlimited phone contracts, can I use tethering, so it becomes my home internet as well?

I didn't find any up-to-date network reviews (in English) online. I heard Sunrise is bad, but seems they recently beat Swisscom for best network (link). I was interested as Yallo (on the Sunrise network) have a fairly cheap unlimited contract (CHF 26 pcm).

Thanks
Swisscom has the best coverage in Switzerland. Check Wingo too (sorry, only German, Italian and French, they don't want you guys to know it seems), it's a Swisscom daughter (new) and it beats the prices of the motherhouse
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Old 30.04.2017, 12:10
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Re: Mobile network quality / Sunrise, Yallo

Good tip! German in that quantity is fine for me :-)
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Old 30.04.2017, 13:42
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Re: Mobile network quality / Sunrise, Yallo

Get a contract with Migros. They use the Swisscom network.
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Old 30.04.2017, 14:03
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Re: Mobile network quality / Sunrise, Yallo

Lycamobile.ch uses Swisscom's network too...
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Old 30.04.2017, 15:10
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Re: Mobile network quality / Sunrise, Yallo

I use Sunrise and have no complaints whatsoever. For an extra 5 CHF they provide an extra SIM card that I keep in a second phone that just happens to work very well as a hot spot.

I subscribe to the Freedom Super Max package as I travel a lot.

But, if you mostly stay in Switzerland, the Mobile Unlimited package would probably be fine.

I think I could drop my home internet connection and get by just fine with the second SIM hot spot. Maybe I'll try just using the hot spot for a week and see how I get on.
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Old 29.05.2017, 19:09
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Re: Mobile network quality / Sunrise, Yallo

I have no complaints at all about Sunrise. I use one of the higher-end packages as I travel internationally a lot. It's especially good because you can have up to 200 minutes outgoing calls from the US. The coverage in very rural areas is not quite as good as Swisscom, but I'm just not willing to make the (large) price jump to Swisscom for this added benefit. But if you are often in rural areas or hiking it may be worth it.
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Old 07.09.2017, 21:29
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Re: Mobile network quality / Sunrise, Yallo

Yallo is good coverage. Bad at customer service & watch out for their T&C if you are new to Switzerland.

I had post-pay unlimited, signed up to EU roaming package which T&C said "data packages are automatically renewed (each month until you cancel)."

Turns out, EU data packages are not renewed, but local data ones are. This differentiation is, NOT clear in T&C.

Thus, hit with a huge bill the next month. Questioning customer service what happened to my EU data package? pointing out their own T&C! = no actual responses - the service center is in India and do not seem to understand English grammar.

You still have to pay irrelevant of and issues you contest. Yallo is not worth the apparent cost saving if you travel to EU lots - just go Swisscom (data/call roaming is fixed 1 cost / month). I spent with Yallo in 4 months what Swisscom would give me a defined, clear and unlimited service for 10 months.
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Old 07.09.2017, 21:41
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Re: Mobile network quality / Sunrise, Yallo

Yallo 1 paragraph T&C:
> *Data option conditions*
> Valid for one month. The option will automatically be renewed once it has expired.
> Deactivation: SMS with “KEYWORD STOP” to 255.

Yup, I had a data package, that’s what I bought. TSURF1GB. So it’s automatically renewed. I know how to deactivate if needed. Perfect.

> *Roaming option conditions*
> Valid for incoming and outgoing calls. Minutes and mobile data that are not used will expire after this period.

Yup, so that if on one month I do not use say, 500Mb, that 500Mb will expire and not roll into the next month. Thus, each month is 1GB and the traffic allowance does not build up with prior month’s unused data. This is, a standard policy for most telecom providers.

---

= Customer service follow up meant that "first item, data option conditions, only applies to local Swiss data package extensions, not roaming data packages". Asked - "where is this written?" - answer was "pay us, our T&C are 100% clear".
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Old 07.09.2017, 21:49
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Re: Mobile network quality / Sunrise, Yallo

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Yallo is good coverage. Bad at customer service & watch out for their T&C if you are new to Switzerland.

I had post-pay unlimited, signed up to EU roaming package which T&C said "data packages are automatically renewed (each month until you cancel)."

Turns out, EU data packages are not renewed, but local data ones are. This differentiation is, NOT clear in T&C.

Thus, hit with a huge bill the next month. Questioning customer service what happened to my EU data package? pointing out their own T&C! = no actual responses - the service center is in India and do not seem to understand English grammar.

You still have to pay irrelevant of and issues you contest. Yallo is not worth the apparent cost saving if you travel to EU lots - just go Swisscom (data/call roaming is fixed 1 cost / month). I spent with Yallo in 4 months what Swisscom would give me a defined, clear and unlimited service for 10 months.
This has not been my experience. I have always gotten through to very helpful staff in Switzerland who speak perfect English. Recently I used up all my 4G data allowance and accidentally activated daily 4G data pack, called the call centre and all the charges were promptly refunded and option turned off. Been a happy customer for 20 months.

Also worth adding that my work phone is on Swisscom and I have worse data coverage than Yallo.

Last edited by Silvestre; 07.09.2017 at 21:51. Reason: Additional info
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Old 07.09.2017, 22:10
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Re: Mobile network quality / Sunrise, Yallo

Maybe Silvestre we used different channels. I could not get through the first time to telephone support, so engaged over email. I was always responded to via India.
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Old 07.09.2017, 23:30
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Re: Mobile network quality / Sunrise, Yallo

Well my time on Salt has been pretty laughable so far.

I got a massive bill the first month, as it turns out they had set up my voicemail without telling me. It seems that someone had tried to call me while I was on a plane, phone in flight mode. So I get charged CHF 3 a pop for receiving a call while abroad, a combination of both an incoming and outgoing roaming call being logged each time (as apparently this is how voicemail works...). Worse still, because no-one actually left a voicemail, I get no notification of these missed calls, first I know that MY DOCTOR was trying to get hold of me, was on reading my huge phone bill several weeks later...

None of this is anywhere in their T&Cs. Salt explained to me that this is ok legally because (1) the fact I have a voicemail automatically activated is in their FAQs which are just as legally binding as their T&Cs, and (2) it's common sense in this day-and-age to know how voicemail charges work, making it my fault for not knowing. Yes, really.

Arguing these points is really pointless, as with no consumer protection laws, they could say I owe them CHF 500 for a unicorn and I'd have to suck it up.

Part of me misses UK law... oh beloved Sales of Goods Act, Distance Selling Regulations, Unfair Contract Terms Act...

But then I remember what an amazing quality of life I enjoy here in beautiful Switzerland, not to mention earning way more money than I could in the UK, and this small "consumer tax" in Switzerland is really nothing to complain about.
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Old 07.09.2017, 23:37
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Re: Mobile network quality / Sunrise, Yallo

On a more practical and helpful note:

Has anyone considered getting a non-Swiss mobile phone deal instead?

Vodafone - which runs on the Swisscom network here - has great sim only deals, and they include Switzerland in their no-roaming-charges area, even though strictly they don't have to as it's not EU.

For example, 8GB data a month for £17 (CHF 20), 20GB data for £20 (CHF 25), unlimited data plus spotify/Now TV/etc for £30 (CHF 37). Plus calls and texts etc bundled as usual.

https://www.vodafone.co.uk/shop/bund...im-only-deals/

So then you can use the UK sim for data, and when travelling around in Europe. Your Swiss pay-as-you-go-sim is just for the odd phone call.
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Old 08.09.2017, 10:44
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Re: Mobile network quality / Sunrise, Yallo

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Has anyone considered getting a non-Swiss mobile phone deal instead?
I think some people have and had their contracts terminated (and may potentially have landed with significant roam bills?) as this is a breach of their T&Cs. The SIM is for UK based people who occasionally roam rather than foreign based people who occasionally go to the UK.

I am led to believe Lebara isn't too shabby if you roam quite a bit. I don't have any personal experience.

The TV/internet/mobile section should have more information.
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Old 08.09.2017, 11:50
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Re: Mobile network quality / Sunrise, Yallo

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On a more practical and helpful note:

Has anyone considered getting a non-Swiss mobile phone deal instead?

Vodafone - which runs on the Swisscom network here - has great sim only deals, and they include Switzerland in their no-roaming-charges area, even though strictly they don't have to as it's not EU.

For example, 8GB data a month for £17 (CHF 20), 20GB data for £20 (CHF 25), unlimited data plus spotify/Now TV/etc for £30 (CHF 37). Plus calls and texts etc bundled as usual.

https://www.vodafone.co.uk/shop/bund...im-only-deals/

So then you can use the UK sim for data, and when travelling around in Europe. Your Swiss pay-as-you-go-sim is just for the odd phone call.
Dont you usually need a UK address etc? At least I did when I looked up voda in germany anyway.
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Old 08.09.2017, 17:59
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Re: Mobile network quality / Sunrise, Yallo

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Dont you usually need a UK address etc? At least I did when I looked up voda in germany anyway.
I would expect so, and I do. (There's no registration or deregistration in the UK)

I was worried about fair usage though and will check this.
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Old 09.09.2017, 01:22
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Re: Mobile network quality / Sunrise, Yallo

I have sunrise Mobile Freedom world for about a month and so far so good. The only nagging thing is that on mobile I have speeds reaching almost 200 Mbps (or 20 MB/s) while when I hotspot I only reach 20-30 Mbps (which is almost down to 10% of the speed on the phone).

Not sure if they're throttling only hotspot connections to 20/30 Mbps...*

* - I've run the tests from the same location, with the same file size, same freq. band etc.
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Old 15.01.2018, 18:53
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Re: Mobile network quality / Sunrise, Yallo

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On a more practical and helpful note:

Has anyone considered getting a non-Swiss mobile phone deal instead?

Vodafone - which runs on the Swisscom network here - has great sim only deals, and they include Switzerland in their no-roaming-charges area, even though strictly they don't have to as it's not EU.

For example, 8GB data a month for £17 (CHF 20), 20GB data for £20 (CHF 25), unlimited data plus spotify/Now TV/etc for £30 (CHF 37). Plus calls and texts etc bundled as usual.

https://www.vodafone.co.uk/shop/bund...im-only-deals/

So then you can use the UK sim for data, and when travelling around in Europe. Your Swiss pay-as-you-go-sim is just for the odd phone call.
I have an italian vodafone prepaid card and it charges me for roaming when I use mobile data in Switzerland.
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