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Old 19.05.2017, 12:11
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It ever happened to you that a letter sent via the poste is lost??

I received a 2nd remind for something from my commune. They said they sent me a letter 6 weeks ago and then a 1st reminder 2 weeks ago, and now it is the 2nd reminder.

With surprise I called the commune. They checked in their system and assured me that the two letters were indeed sent out by courrier A on dates xxx and yyy. The address and name are correct. But I never received...

At first I prefer to believe the commune. But then, the probability that the post office lost two letters from the same sender on the same subject, is too low...

Any idea what might have happened?
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Old 19.05.2017, 12:18
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Re: It ever happened to you that a letter sent via the poste is lost??

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I received a 2nd remind for something from my commune. They said they sent me a letter 6 weeks ago and then a 1st reminder 2 weeks ago, and now it is the 2nd reminder.

With surprise I called the commune. They checked in their system and assured me that the two letters were indeed sent out by courrier A on dates xxx and yyy. The address and name are correct. But I never received...

At first I prefer to believe the commune. But then, the probability that the post office lost two letters from the same sender on the same subject, is too low...

Any idea what might have happened?
Somebody stealing your mail? Happened to me once - a confused old lady was going through everybody's mail. Did you notice that other letters were missing too?
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Old 19.05.2017, 12:20
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Re: It ever happened to you that a letter sent via the poste is lost??

My bill from the broadband company didnt arrive, but the reminder that I didnt pay arrived. That wasn't fun...
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Old 19.05.2017, 12:24
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Re: It ever happened to you that a letter sent via the poste is lost??

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Somebody stealing your mail? Happened to me once - a confused old lady was going through everybody's mail. Did you notice that other letters were missing too?
I think that if my mails are sometimes stolen, a reasonable assumption is that they are stolen randomly, then it is very unlikely that given the fact that two mails were stolen, they were from the same sender on the same subject. Or otherwise I would assume that I have a lot more mails stolen and these two are only tip of the iceberg?? (which is also very unlikely...)

Anyway I will signal this issue with my local post office.

I do know that one of the postmen who sometimes take care of our local region is not in a good personal relation with me. But I do not think any postman will do something like this (too unprofessional to be true...)
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Old 19.05.2017, 12:37
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Re: It ever happened to you that a letter sent via the poste is lost??

If it was important, then it would have been sent via registered post - requiring your signature on receipt.

If you're not there at delivery, then a note will have been left in your post-box (assuming it is labelled with your correct name).

No - this has never happened to me in 20+ years of living in Zürich - but no idea how things are in your area.

If it's important, then I'd request that they send it registered post - so that you either sign for it if you're at home, or pick it up according to the note left by the Post.
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Old 19.05.2017, 12:55
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Re: It ever happened to you that a letter sent via the poste is lost??

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I called the commune. They checked in their system and assured me that the two letters were indeed sent out by courrier A on dates xxx and yyy. The address and name are correct. But I never received...
This surprised me. I have never heard of a municipality (commune, in French) in Switzerland using a courier service to send letters. Are you sure? Or am I missing something in translation? By "Courier" I understand a service like DHL or UPS, and I would have thought the municipality would not incurr such an expense, but would simply post the letter.

Yes, don't claim, at the municipality, that you don't believe them, but simply say you would like to check the matter with the Post Office to make sure it doesn't happen again. For this purpose, ask the municipality for the dockets of the registered letters, and then go to the Post Office with these.

Also, I wonder why you have a bad relationship with your postman...
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I do know that one of the postmen who sometimes take care of our local region is not in a good personal relation with me.
and whether you could do anything to fix this.
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Old 19.05.2017, 12:58
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Re: It ever happened to you that a letter sent via the poste is lost??

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This surprised me. I have never heard of a municipality (commune, in French) in Switzerland using a courier service to send letters. Are you sure? Or am I missing something in translation? By "Courier" I understand a service like DHL or UPS, and I would have thought the municipality would not incurr such an expense, but would simply post the letter.

Yes, don't claim, at the municipality, that you don't believe them, but simply say you would like to check the matter with the Post Office to make sure it doesn't happen again. For this purpose, ask the municipality for the dockets of the registered letters, and then go to the Post Office with these.

Also, I wonder why you have a bad relationship with your postman... and whether you could do anything to fix this.
No, I meant courrier A by the post...
https://www.post.ch/fr/entreprises/e...tcut=courriera
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Old 19.05.2017, 12:58
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Re: It ever happened to you that a letter sent via the poste is lost??

Have had the occasional official letter not arrive (both in Switzerland and France), usually been a medical bill or somesuch, but never two from the same sender in a row.
Given the sheer volume of stuff going through the system I suppose it shouldn't really be that surprising but it's annoying none the less.
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Old 19.05.2017, 14:13
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Re: It ever happened to you that a letter sent via the poste is lost??

I heard about someone who has been postman for 30+ years in Valais. When he started the job 30+ year ago, sometimes he could not deliver all the letters (many reasons, could not find the addresses or names, too many mails to finish the job on time...) and on the other hand he did not dare to bring back those letters to the post office (scared that his competence was questioned and then lose the job). He just brought and hided those letters at home. Then he had a huge pile of non-delivered letters... One day his brother went to his place and was astonished to see all the letters...

If EF existed 30+ years ago, we would have had a lot of questions about lost letters in Valais!

That is horrible. I hope that we can assume that this kind of things might have happened 30+ years ago but never now...

Last edited by 3Wishes; 20.05.2017 at 12:25. Reason: as per PM
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Old 19.05.2017, 14:54
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Re: It ever happened to you that a letter sent via the poste is lost??

Happened to me many times.
At first, everyone was "it is impossible, Swiss 100% perfect, secure blablablabla".

In the end, funny, came out these news about post employees which were stealing mails/parcels. Then the one about the thief targetting parcels from Zalando, etc...
Basically, not so perfect after all.

In my case, the initial mails lost were because I wrote initials JR.Name in the official grey mailbox tag. When the mails had John Ross Name, the several postmen sent them back.

Of course they become "lost" within that return process, the company ignoring that.

I found out by questionning one postman, and some other services actually received the returned letter and sent me back all.

So after I had to change the mailbox to show John Ross Name.

And after most mails were sent.

Not talking about parcels and the likes, already other topic on EF. Not pretty.
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Old 19.05.2017, 14:56
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Re: It ever happened to you that a letter sent via the poste is lost??

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This surprised me..
Courrier in french means "mail".
It's like royal mail "priority" (A), or standard mail (B).

Nothing to do with courier, in English.
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Old 19.05.2017, 15:36
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Re: It ever happened to you that a letter sent via the poste is lost??

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In my case, the initial mails lost were because I wrote initials JR.Name in the official grey mailbox tag. When the mails had John Ross Name, the several postmen sent them back.
I, too, had this problem with mail from the Gemeinde and canton - and it, too, came down to variations on my name.

I use Firstname MaidenName Marriedname: Melon Collie Mutt.

For some reason the Gemeinde decided to hyphenate my name and addresses mail to Frau Melon Collie Mutt-Collie - and anything not addressed to Frau Mutt-Collie was returned.

(Added to the confusion, my family calls me by a shortened form of my first name, and my somewhat formal mother addresses everything as Mrs Husbandsfirstname Mutt. So all their letters were returned.)

The family could (eventually) be taught how to address letters to me... but the Gemeinde was not going to change.

Finally I simply added the common variations of my name to the letterbox. Problem solved.

---

But name confusion aside - yes, even correctly addressed mail goes astray, usually having been put in a neighbor's mailbox. I get neighbor's mail as well. This happens about every two months.
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Old 19.05.2017, 16:18
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Re: It ever happened to you that a letter sent via the poste is lost??

I have lived at 11 addresses during 27 years, in 4 cantons: Bern, Freiburg, Waadt & Geneva, and I have never knowingly lost a letter.

I never use my middle name, maybe that is why I am lucky?

I once lost an express parcel, (The address label on a plastic box had rubbed off) I made a report, and it was found in the Post's lost+found department, and forwarded to me the next day.

In my experience Swiss people will never admit they, or their department, made a mistake or an error. It is always somebody else at fault, and I would blame your Commune or Gemeinde.
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Old 19.05.2017, 16:20
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Re: It ever happened to you that a letter sent via the poste is lost??

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Of course they become "lost" within that return process, the company ignoring that.
Anybody can instruct the Post to destroy undeliverable mail instead of returning it.

It's why sending back unwanted promotional mail with "Refusé" written across is unlikely to have an effect these days.

And yes, I got mail that was addressed to someone else, in a couple cases to a completely different address, so yes some mail does get lost. So one needs to assume the same happens to some of anybody's mail.
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Old 19.05.2017, 19:05
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Re: It ever happened to you that a letter sent via the poste is lost??

Oh, just gotta add this true tale.

I knew a Swiss man named Typicalfirstname Commonsurname, who lived in a small town of about 3000 inhabitants. In that very town but at another addres,s lived another man, about the same age, also named Typicalfirstname Commonsurname. They were not related.

The one I knew tried all sorts of tricks, using initials, or a fictional middle name (since he had none), but no matter what, from time to time he received the mail of the other man. And missed some of his own. Sometimes, each actually opened the envelopes of the other, because they were not just in the wrong letter-box, but the sender had used the address of the other man. No talks with the post-office nor the postman brought any improvement.

These two men capitulated, and each collected everything that was not their own, and once a fortnight posted a large brown envelope to the other, with the sender's name and address clearly visible, so that the postman would take special care to pop it in the right letter-box.

The weirdest part of the tale, for me, was that by the time I heard about it, they had been doing exactly that for 20 (twenty!) years, without either of them having determined to move to another town, nor ever suggesting that they should meet. They never did.
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Old 19.05.2017, 19:19
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Re: It ever happened to you that a letter sent via the poste is lost??

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Oh, just gotta add this true tale.

I knew a Swiss man named Typicalfirstname Commonsurname, who lived in a small town of about 3000 inhabitants. In that very town but at another addres,s lived another man, about the same age, also named Typicalfirstname Commonsurname. They were not related.

The one I knew tried all sorts of tricks, using initials, or a fictional middle name (since he had none), but no matter what, from time to time he received the mail of the other man. And missed some of his own. Sometimes, each actually opened the envelopes of the other, because they were not just in the wrong letter-box, but the sender had used the address of the other man. No talks with the post-office nor the postman brought any improvement.

These two men capitulated, and each collected everything that was not their own, and once a fortnight posted a large brown envelope to the other, with the sender's name and address clearly visible, so that the postman would take special care to pop it in the right letter-box.

The weirdest part of the tale, for me, was that by the time I heard about it, they had been doing exactly that for 20 (twenty!) years, without either of them having determined to move to another town, nor ever suggesting that they should meet. They never did.
They never met during 20+ years and they live in the same town of 3,000 population and they have the same first name and surname?? Oh boy, I would have definitely proposed to meet! Maybe I'm just too curious!
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Old 19.05.2017, 19:27
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Re: It ever happened to you that a letter sent via the poste is lost??

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They never met during 20+ years and they live in the same town of 3,000 population and they have the same first name and surname?? Oh boy, I would have definitely proposed to meet! Maybe I'm just too curious!
Absolutely, I would have wanted to meet a namesake, for sure! I couldn't understand, at all, that he seemed to have zero interest at all in seeing the other man, nor had the other suggested meeting face to face. I found it odd particularly since they had, after all, opened enough of each other's post to know a bit about each other. Perhaps, in a super-discrete way, they thought that was more than enough.
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Old 19.05.2017, 19:33
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Re: It ever happened to you that a letter sent via the poste is lost??

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But name confusion aside - yes, even correctly addressed mail goes astray, usually having been put in a neighbor's mailbox. I get neighbor's mail as well. This happens about every two months.
Ooooohhhh, I occasionally get my neighbours post as well. About 2 years ago I got what was obviously a Tax Office post for a neighbour just opposite. He is rich and stuck-up, but I resisted and put it in his mailbox unopened (happened to know his name).

The other one last year was a salary statement.
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Old 20.05.2017, 07:13
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Re: It ever happened to you that a letter sent via the poste is lost??

From my experience, when the postman does not find a name at an address, they leave a yellow note saying "Does Mr/Ms Xxxxxx lives here? Please mark your mailbox accordingly" and they usually try a second attempt,
Being a Portuguese, with our bazillion names, that's more common than thought.
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