She is 88 years old... really shocking. I would not have expected this from a Swiss company.

Age is not the problem, demand is.

Our Medea will be 88 years old one day and I suspect her it-equipment looks a lot cooler. She's a passionate gamer, no?

maybe she was secretly playing counterstrike and fortnite too

I know it is out of the thread, but, related to what an 80 years old does with computers...did anybody see the TV report immediately after the FUST one? a 61 years old ex-accountant who lives in 'indigence' (1700 CHF/month ) and asks the government to provide him with funds to start up a company 'coding new software for accountants'. Nothing wrong with a 61 years old coding.
(you see, he might need that 6000 CHF computer setup) ...but, should the state support these type of initiatives? i was startled....

I would echo the comments about Fust's terrible customer service (in my case after sales service).

I purchased a used split style AC unit (their brand) that had been disconnected (by them) to pass it though the wall of the previous owner's apt. and then unplugged again before I bought it. Each time you disconnect the gas lines you lose some of the gas. I asked them via email and two telephone calls how much it would cost to re-charge the system (a bit like with a car) so I could factor this into my decision on the purchase price.

Impossible for them to tell me. "Just bring it in and we will send it to the SAV department and they will give you a repair quote". Will only cost you +/- CHF 80 - 100.- if you refuse the "repair" estimate. This thing weights over 50kg and in two pieces is not easy to move around. Frankly a bunch of wankers when it comes to service.

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Do or do not, there is no try(ing). Yoda

Kitchen is from Bulthaup via the property developer. When we first had the problem, they called Miele for us, and after that Miele told us to call them directly, which we did. They could not fix the problem after a few visits, so they offered to replace the damn thing for something of equivalent price. There are other models available yes, but they are lower spec and I would lose some money. I guess you can consider it nice service from Miele, but it is not the first time I have problems with Miele, and with their reputation I would expect things to just work.

Seems like this really depends on the company. We ordered all electric appliances from VZug, and every appliance was delivered on time.

But the water tap and silicone were postponed again today, and my patience has ran out — what kind of a water tap can possibly take more than 3 months to deliver! I visited Obi today and bought the water tap and silicone. They will have to install these asap, or I will call the local company. Going to charge Fust for every purchase that I made, plus for every hour of my time spent on this, by the market hourly rate. My market hourly rate is high.

I am pretty convinced that Fust's business plan is not to offer repairs, as their advertising campaign makes out. The guys who they send round to "repair" are in reality salesmen, out to flog you new appliances.

Hi all, I wanted to follow up on our FUST kitchen installation and ask for your opinion.

Making the long story short, we ordered a new kitchen with FUST (big mistake!), and the construction started in April. To get all the work done, on top of the promised 2 weeks of installation work, FUST needed a dozen of additional appointments over the last 7 months. The last appointment took place this week, and finally we can say that the kitchen is finished.

I have paid one half of the price when I was signing the contract, in March 2021. I didn‘t pay the second half of the money yet and currently am trying to settle the final bill with FUST.

I am sorry to say that the overall experience with FUST was so bad, I will never use FUST again.

A few weeks ago I have written a very detailed email with complaint which included piece by piece every issue we had with every furniture part and with every timeline, illustrated by multiple photos. This email was sent to the group of FUST managers, starting from the line manager of the guy who sold us the kitchen, and going up to the CEO of FUST.

I had a very quick reply from the FUST bosses, and had several visits from some of them, yesterday even the Head of the FUST Kitchen came over to talk to me. They were saying sorry and trying to make me pay the second half of the money. They started by offering 2% discount off the kitchen price, and currently are ready to cut 15% off the kitchen price.

So the question is: by your experience, what would be the reasonable amount of money to get as a discount in such situation? Ideally, I would like them to feel at least a little bit sorry for the service they provide.

Never say to them that you will never use their services again. If you do they will realise that you are a lost cause.

Instead ask them to give you reasons why to use their services again.

If you can get 15-20% off the total price I'd go for it. But if they are offering 15% of what you owe, ask them to double it.

They are offering 15% of the total, so I guess this is a fair amount.

Ask for 20.