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Old 26.06.2017, 13:47
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Help with FUST

Without going into detail (perhaps later), we are having a problem with the FUST kitchens and bathrooms people in Etoy.

We want to escalate this to their bosses but are having challenges finding who might have some authority over this branch.

If you know of anyone who can look impartially at our situation and then kick some ass to get them to do their jobs this would be a great help.

Thank you
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Old 26.06.2017, 13:54
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Re: Help with FUST

Lot of names.
http://sg.powernet.ch/webservices/in...&lang=1&sort=0

Pick one or two directors. Then you are nearly at the top most level.
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Old 26.06.2017, 13:54
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Re: Help with FUST

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Without going into detail (perhaps later), we are having a problem with the FUST kitchens and bathrooms people in Etoy.

We want to escalate this to their bosses but are having challenges finding who might have some authority over this branch.

If you know of anyone who can look impartially at our situation and then kick some ass to get them to do their jobs this would be a great help.

Thank you
There is most likely a district manager but you will not find their information on the web. I understand your frustration with a certain store, we've all been there. I suggest that you contact headquarters directly and file a complaint. But initially, try going through the official channels and file a complaint (https://www.fust.ch/de/contactform.html). If all that fails, send a letter to:
Buchental 4
9245 Oberbüren
Schweiz
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Old 26.06.2017, 14:56
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Re: Help with FUST

If you look in their magazine, the kitchens division head is Manfred Spiller and at the end they have a bunch of customer emails addressed to "m.spiller@fust.ch".

https://www.fust.ch/de/prospekte-kat...--1--1067.html

Maybe it's misdirection, but maybe it would work.
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Old 26.06.2017, 15:41
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Re: Help with FUST

We also recently had a problem with Fust.

Do you have legal insurance? Just the mention of this seems to help companies to focus and look for solutions. Sadly it shouldn't be this way.
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