Qatar
Go Back   English Forum Switzerland > Living in Switzerland > Daily life
Reply
 
Thread Tools Display Modes
  #1  
Old 15.07.2017, 12:30
Member
 
Join Date: Dec 2014
Location: Zurich
Posts: 145
Groaned at 0 Times in 0 Posts
Thanked 8 Times in 8 Posts
MitzEclipse has no particular reputation at present
Refund on customs duty if returning item from abroad?

I purchased an item from a UK online shop and when it was delivered I paid service+duty to have it received like per usual. The item unfortunately does not fit and I will return it via post.

I'm wondering if it's possible to somehow get the customs duty I paid refunded? Obviously not the service charge. I'm guessing no, but worth asking as I'm curious.

Cheers
Reply With Quote
  #2  
Old 15.07.2017, 12:38
Forum Veteran
 
Join Date: Mar 2016
Location: Leimbach, Zürich
Posts: 931
Groaned at 56 Times in 42 Posts
Thanked 869 Times in 476 Posts
EdwinNL has an excellent reputationEdwinNL has an excellent reputationEdwinNL has an excellent reputationEdwinNL has an excellent reputation
Re: Refund on customs duty if returning item from abroad?

https://www.ezv.admin.ch/ezv/en/home...-returns-.html
Reply With Quote
This user would like to thank EdwinNL for this useful post:
  #3  
Old 15.07.2017, 12:42
Sandgrounder's Avatar
Forum Legend
 
Join Date: Jul 2007
Location: ZH
Posts: 10,504
Groaned at 86 Times in 79 Posts
Thanked 17,281 Times in 6,664 Posts
Sandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond repute
Re: Refund on customs duty if returning item from abroad?

Quote:
View Post
I purchased an item from a UK online shop and when it was delivered I paid service+duty to have it received like per usual. The item unfortunately does not fit and I will return it via post.

I'm wondering if it's possible to somehow get the customs duty I paid refunded? Obviously not the service charge. I'm guessing no, but worth asking as I'm curious.

Cheers
Contact the company directly and most credit your card back again. It happened to me with some sports gear and the company credited all the costs including duties and postage so I was zero out of pocket.

If it's a crappy small company or an individual seller you might have a more elaborate procedure but if it's a big retailer it should be no problem.
Reply With Quote
  #4  
Old 16.07.2017, 05:37
Member
 
Join Date: Dec 2014
Location: Zurich
Posts: 145
Groaned at 0 Times in 0 Posts
Thanked 8 Times in 8 Posts
MitzEclipse has no particular reputation at present
Re: Refund on customs duty if returning item from abroad?

Quote:
View Post
Contact the company directly and most credit your card back again. It happened to me with some sports gear and the company credited all the costs including duties and postage so I was zero out of pocket.

If it's a crappy small company or an individual seller you might have a more elaborate procedure but if it's a big retailer it should be no problem.
Thanks for the reply but why would the company refund the customs duty? it was the CH Post that I had to pay therefore the company didn't receive any additional funds. In fact they took off the UK VAT.

Thanks for the link - the page says to fill out form 18.86 but the form doesn't have anything to complete? looks like a complete admin overhead...and they charge 5% for it.
Reply With Quote
  #5  
Old 16.07.2017, 07:33
NickGB's Avatar
Senior Member
 
Join Date: Apr 2011
Location: Zug
Posts: 425
Groaned at 4 Times in 2 Posts
Thanked 484 Times in 200 Posts
NickGB has an excellent reputationNickGB has an excellent reputationNickGB has an excellent reputationNickGB has an excellent reputation
Re: Refund on customs duty if returning item from abroad?

I had the same situation recently. Firstly the charge will be broken into two sections: 1. Administration and 2. the actual duty itself. The charges you cannot get refunded and if you want to get the duties refunded there is a CHF30 admin charge, so if the duties are there or thereabout, it may not be worth it. (Wasn't for me, anyway) You may have more luck with companies that do all this as part of the price, but I had to pay DHL for these services, so I was out of luck.
Reply With Quote
This user would like to thank NickGB for this useful post:
  #6  
Old 16.07.2017, 09:32
Sandgrounder's Avatar
Forum Legend
 
Join Date: Jul 2007
Location: ZH
Posts: 10,504
Groaned at 86 Times in 79 Posts
Thanked 17,281 Times in 6,664 Posts
Sandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond repute
Re: Refund on customs duty if returning item from abroad?

Quote:
View Post
Thanks for the reply but why would the company refund the customs duty? it was the CH Post that I had to pay therefore the company didn't receive any additional funds. In fact they took off the UK VAT.
Presumably it was a goodwill gesture. I sent them the documents accompanying the package which listed all the charges as well as the receipt for the return tracked postage and they refunded everything. It was their mistake - they must have screwed up in the warehouse and sent me someone else's order.

The company was Wiggle.co.uk. Their customer service is very responsive.
Reply With Quote
  #7  
Old 16.07.2017, 12:50
Forum Veteran
 
Join Date: Mar 2016
Location: Leimbach, Zürich
Posts: 931
Groaned at 56 Times in 42 Posts
Thanked 869 Times in 476 Posts
EdwinNL has an excellent reputationEdwinNL has an excellent reputationEdwinNL has an excellent reputationEdwinNL has an excellent reputation
Re: Refund on customs duty if returning item from abroad?

Quote:
View Post
Presumably it was a goodwill gesture. I sent them the documents accompanying the package which listed all the charges as well as the receipt for the return tracked postage and they refunded everything. It was their mistake - they must have screwed up in the warehouse and sent me someone else's order.

The company was Wiggle.co.uk. Their customer service is very responsive.
In such case i can see it as good service to pay up for all costs that were made due to the companies error, the question of TS i did interpret as something where they delivered what was asked for and customer wants to send back.
Reply With Quote
  #8  
Old 16.07.2017, 21:24
Member
 
Join Date: Dec 2014
Location: Zurich
Posts: 145
Groaned at 0 Times in 0 Posts
Thanked 8 Times in 8 Posts
MitzEclipse has no particular reputation at present
Re: Refund on customs duty if returning item from abroad?

Quote:
View Post
Presumably it was a goodwill gesture. I sent them the documents accompanying the package which listed all the charges as well as the receipt for the return tracked postage and they refunded everything. It was their mistake - they must have screwed up in the warehouse and sent me someone else's order.

The company was Wiggle.co.uk. Their customer service is very responsive.
Makes sense if the item was sent in error or the item was faulty. however in this instance the item is simply no longer wanted so doesn't make sense for the retailer to refund.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Buying an item from the EU - duty/customs fees? justiliang Daily life 3 05.07.2015 14:07
Customs tax on gifts sent from abroad Sushi24601 Other/general 11 03.02.2015 11:36
Returning Item Now on Sale kngavl Other/general 14 04.01.2015 11:14
Import Tax Refund on Returned Item? esto Finance/banking/taxation 0 13.06.2013 12:54
Customs duty on imported goods djc1885 Other/general 8 15.01.2009 12:52


All times are GMT +2. The time now is 16:08.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0