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  #21  
Old 26.10.2017, 14:41
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Re: Cleaning lady broke a lamp, what to do next?

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No, it means you don't sweat the small stuff.
And what exactly is your limit? 100,- 200,- 300,-? And why should OP feel the same about this as you do?

To me small stuff is a broken glass or plate, things that also are expected to happen every now and then.
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  #22  
Old 26.10.2017, 14:43
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Re: Cleaning lady broke a lamp, what to do next?

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I am ready to bet that the cleaning lady will pay this amount from her own pocket, but I'll just leave it at that.
The OP did not know the sex of the cleaner and there may have been more than one.
The OP wasn't there. He did not know what happened.
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  #23  
Old 26.10.2017, 14:45
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Re: Cleaning lady broke a lamp, what to do next?

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And what exactly is your limit? 100,- 200,- 300,-? And why should OP feel the same about this as you do?

To me small stuff is a broken glass or plate, things that also are expected to happen every now and then.
I would think that even with your obviously limited intelligence you would understand the difference between a 60 CHF lamp and a Lamborghini.
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  #24  
Old 26.10.2017, 15:06
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Re: Cleaning lady broke a lamp, what to do next?

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I would think that even with your obviously limited intelligence you would understand the difference between a 60 CHF lamp and a Lamborghini.
If you would be smart you would understand that the example refers to amount of damage compared to estimated amount of money somebody has.

With your "If somebody can hire a cleaning lady he should not nag about 60,- damage" translated into "If somebody can buy a Lamborghini he should not nag about some damage.."

Same principle, and as stupid as the original idea.

And now go ask your mama for a cookie
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Old 26.10.2017, 15:12
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Re: Cleaning lady broke a lamp, what to do next?

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Say you had this kind of dishes, one cup got broken by the cleaner. Would you demand reimbursement as well?
Huh?

With small stuff I refer to things I could care shit about if the cleaner broke one, in response to crankyboy who said "should not sweat the small stuff"
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Old 26.10.2017, 15:12
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Re: Cleaning lady broke a lamp, what to do next?

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If you would be smart you would understand that the example refers to amount of damage compared to estimated amount of money somebody has.

With your "If somebody can hire a cleaning lady he should not nag about 60,- damage" translated into "If somebody can buy a Lamborghini he should not nag about some damage.."

Same principle, and as stupid as the original idea.

And now go ask your mama for a cookie
You're so tight you would want compensation if the cleaning lady broke a paper plate that had already been thrown away

BTW, I don't eat cookies and Mama is dead.
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  #27  
Old 26.10.2017, 15:17
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Re: Cleaning lady broke a lamp, what to do next?

Ultimately, this discussion is about money so all sorts of so called "principles" emerge ranging from "be magnanimous and forget the whole thing" to "stand up for your rights and demand every last penny".

The OP is clearly feeling insecure and has a need to discuss the matter openly. I would advise him to forget it. Just my personal advice.
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Old 26.10.2017, 15:18
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Re: Cleaning lady broke a lamp, what to do next?

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You're so tight you would want compensation if the cleaning lady broke a paper plate that had already been thrown away
Funny, that you pick an example (plate, in case you can't figure it out yourself) of which I posted that I would not care.

And still you call other people stupid.
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  #29  
Old 26.10.2017, 15:27
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Re: Cleaning lady broke a lamp, what to do next?

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The OP did not know the sex of the cleaner and there may have been more than one.
The OP wasn't there. He did not know what happened.
the cleaners probably had a great party there. good they they only broke a lamp
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Old 26.10.2017, 15:37
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Re: Cleaning lady broke a lamp, what to do next?

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the cleaners probably had a great party there. good they they only broke a lamp
Well it may may have not been some poor single-mother trying to put food on the table for her ten undernourished children and who are now going to have to go without at Christmas because they'll be 60 CHF down as she had to make the payment from her own pocket.

It could have been some bored teenage temp hired by the company as someone was off sick. He may have been larking about trying to get some rubbish in the trash can from the other side of the room, missed and knocked over the lamp in the process.

The former makes you feel sorry. The latter makes you think he should pay up.

It's all a matter of perspective.
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Old 26.10.2017, 15:39
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Re: Cleaning lady broke a lamp, what to do next?

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the cleaners probably had a great party there. good they they only broke a lamp
... had a great party.. Knocked the lamp over whilst doing squats in your wife's underwear..
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  #32  
Old 26.10.2017, 15:42
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Re: Cleaning lady broke a lamp, what to do next?

I've just read that it says cleaning lady in the title

Did she leave her name on the note that she left?
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  #33  
Old 26.10.2017, 15:59
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Re: Cleaning lady broke a lamp, what to do next?

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What meaningless fluff... you don't owe a cleaning company any 'goodwill', they are a business not a charity. It's why they have insurance, because they accept that damages can and will happen.
I think you'll find building goodwill between clients and companies is part of what doing business is all about. What type of business is largely irrelevant.

However, we have managed to establish that for me 60 CHFs in an accident is not a problem, if it's a one-off, but for some people is a big deal worth getting all stressed out over.

Let's hope the OP can recover his 60 CHFs without getting the lawyers in.
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  #34  
Old 26.10.2017, 16:05
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Re: Cleaning lady broke a lamp, what to do next?

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Let's hope the OP can recover his 60 CHFs without getting the lawyers in.
why ask a lawyer.
it is very simple: the loss is small so you contact the company. if the solution they provide is not satisfactory, you change to another cleaning company.
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Old 26.10.2017, 16:07
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Re: Cleaning lady broke a lamp, what to do next?

I wonder how many people actually go to a lawyer as per EF's suggestion.
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  #36  
Old 26.10.2017, 16:09
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Re: Cleaning lady broke a lamp, what to do next?

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why ask a lawyer.
it is very simple: the loss is small so you contact the company. if the solution they provide is not satisfactory, you change to another cleaning company.
Or....the loss is so small you sit back, put your feet up and grab a beer to chill....
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  #37  
Old 26.10.2017, 16:28
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Re: Cleaning lady broke a lamp, what to do next?

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why ask a lawyer.
it is very simple: the loss is small so you contact the company. if the solution they provide is not satisfactory, you change to another cleaning company.
In reality, though, it's a massive pain in the arse to go through firing one cleaning company then hiring another. You have a notice period to work through, finding recommendations for another company, the handover, the new contracts, the list goes on. Most people who have a cleaner, have one because they themselves don't have time to clean, which is why the "oh, just change cleaning companies" is not the tralalala simple solution it first seems.

The OP is within her rights to register whatever level of pissed-off-ness she has at the broken lamp with the cleaning company. The cleaning company, if it has one shred of professionalism in the dog-eat-dog world of cleaning will, in all likelihood, compensate her for the damage.

Chilling out and not making a big fuss over the breakage is fine so long as you're prepared to keep that level of chill on any subsequent incidents because once you set a precedent you have to keep it.

I expect them to treat my home in the same way I would treat theirs if I spent three hours alone there.
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Old 26.10.2017, 16:29
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Re: Cleaning lady broke a lamp, what to do next?

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He deems 60chf being immaterial, that's all. And if things were breaking on a regular basis then he would also ask for compensation. A mistake happened once.
If it were a regular arrangment and a cleaner had been working well for the OP for some time, the relationship might have changed and this might then be valid logic. But "a mistake happened once" - it happened the only time the lady ever came to clean! Makes quite a diffference in my eyes.

And Fr. 60.00 is not 'immaterial'. If my velo mech (cycle repairman) had done Fr.60.00 worth of damage to my bike when replacing a part this morning, I would not only have expected the damage to be fully made good, but expected a real apology too. And if it had cost me some waiting around, I'd hope for some small gesture as 'compensation'. The firm is supposed to be 'winning clients' goodwill' not the other way round.
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Old 26.10.2017, 16:35
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Re: Cleaning lady broke a lamp, what to do next?

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. . .
Chilling out and not making a big fuss over the breakage is fine so long as you're prepared to keep that level of chill on any subsequent incidents because once you set a precedent you have to keep it.
. . .
Why? What about the alternative to binding ones self to such a rule. That is, just evaluate each case if an when it comes and react accordingly.
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Old 26.10.2017, 16:38
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Re: Cleaning lady broke a lamp, what to do next?

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Why? What about the alternative to binding ones self to such a rule. That is, just evaluate each case if an when it comes and react accordingly.
That's fine if you are the one breaking your own stuff but if you are totally random about what you charge your cleaner for breaking you find yourself on shaky ground very quickly.

"But you didn't charge me for the CHF 60 lamp?? Why do I have to pay for a new CHF 65 XYZ??"

"Err... because I liked the XYZ better than the lamp because it was a present from my husband..."

See the kind of issues you get into?
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