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  #181  
Old 23.05.2021, 21:19
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Re: Amazon Prime [delivery] coming to Switzerland

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This made me giggle as my last parcel from Galaxus was a completely empty box. They are very expensive and not very good.
I ordered 3 items recently. They all arrived the day after, very good in time. In 3 different boxes.
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  #182  
Old 24.05.2021, 10:49
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Re: Amazon Prime [delivery] coming to Switzerland

I have nothing but extraordinary experience with Galaxus. Not only insanely fast shipping. I bought a ring light for my web calls, and after 4 or 5 months of use it suddenly stopped working. I claimed the warranty, and I got an instantaneous full-refund, no questions asked.
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  #183  
Old 25.05.2021, 09:51
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Re: Amazon Prime [delivery] coming to Switzerland

I can attest, galaxus is really good. Much better than amazon. Just for the customer support it's worth the money.

Contact amazon is like the "The Twelve Tasks of Asterix"… you really have to go deeper into Amazon site to finally find a message box where you can contact them is you have a problem.

With Galaxus the experience is the oposite.

Of course I order sometimes from Amazon because I can't find some items on Galaxus, but if the price difference is not abismal I prefer much more Galaxus.
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  #184  
Old 25.05.2021, 10:34
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Re: Amazon Prime [delivery] coming to Switzerland

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I have nothing but extraordinary experience with Galaxus. Not only insanely fast shipping. I bought a ring light for my web calls, and after 4 or 5 months of use it suddenly stopped working. I claimed the warranty, and I got an instantaneous full-refund, no questions asked.

I guess it's what you are used to... I find galaxus shipping reasonably average.

Then again, I was spoilt by Amazon UK - same day delivery on most items, and 2-hr delivery on some items.

Free returns, no restoccking fee. Really simple refund process, and they send a courier to your house to collect the return if you want...

I really hope amazon expands in CH...
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  #185  
Old 25.05.2021, 18:39
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Re: Amazon Prime [delivery] coming to Switzerland

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Contact amazon is like the "The Twelve Tasks of Asterix"… you really have to go deeper into Amazon site to finally find a message box where you can contact them is you have a problem.
I had a pet water fountain that broke few months ago, bought like year and a half ago.
Checked the item site, saw that there's a guarantee of 2 years.

Went to my account page > then help > then contact us > and then had to choose with which order I have a problem, choose a problem (bottom), got chat person and explained what happened, got a replacement in a minute. Yes, it took me longer to navigate than to ask for help, but this navigation really isn't something I'd consider 'going deeper'.
Try get a real person with paypal

Granted, I went first through my orders and looked if there's a button to ask for help there (for some newer orders something exists, like 'get support'), but then I did this above. Really pleasant experience. Happened 2 weeks ago.
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  #186  
Old 26.05.2021, 00:48
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Re: Amazon Prime [delivery] coming to Switzerland

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Contact amazon is like the "The Twelve Tasks of Asterix"… you really have to go deeper into Amazon site to finally find a message box where you can contact them is you have a problem.
Let's see... 'menu'>customer service>Contact us. Three clicks.
You then select the item and the issue etc and you have the choice of email telephone or webchat.
As long as you remember that you can't do it directly from 'my orders' it's very very easy and I've had nothing but positive experiences.
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  #187  
Old 26.05.2021, 05:53
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Re: Amazon Prime [delivery] coming to Switzerland

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I can attest, galaxus is really good. Much better than amazon. Just for the customer support it's worth the money.

Contact amazon is like the "The Twelve Tasks of Asterix"… you really have to go deeper into Amazon site to finally find a message box where you can contact them is you have a problem.

With Galaxus the experience is the oposite.

Of course I order sometimes from Amazon because I can't find some items on Galaxus, but if the price difference is not abismal I prefer much more Galaxus.
I have had nothing but excellent and responsive customer support from Amazon. They are famous for adopting a "no questions asked" approach in many circumstances when it comes to repair, refunds and replacements.
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  #188  
Old 28.05.2021, 14:17
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Re: Amazon Prime [delivery] coming to Switzerland

Just got an email from AMazon specifically about Switzerland:

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Good day,

Did you know that Amazon.de also ships internationally? If so, we are happy to announce that we are continuously improving the shopping experience for international customers. We offer the following:

• A growing selection of products that can be shipped internationally, in particular, millions of products can also be delivered to Switzerland.

• You can browse in over 60 currencies, also in CHF https://www.amazon.de/-/en/gp/help/c...FKTYVC8YXJLQDH

• Before placing your order, all prices, including VAT and any import fees incurred, are displayed and deducted accordingly
https://www.amazon.de/-/en/gp/help/c...deId=201910940

• Purchase on invoice
https://www.amazon.de/-/en/Pay-by-In...de=16263741031

• Provision of prepaid shipping labels for returns https://www.amazon.de/gp/help/custom...E3B2E8QPHQ88KF

We look forward to your visit to Amazon.de.
German:

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Guten Tag,

wussten Sie schon, dass Amazon.de auch international versendet? Falls ja, freuen wir uns Ihnen mitzuteilen zu können, dass wir das Einkaufserlebnis für internationale Kunden kontinuierlich verbessern. Wir bieten Folgendes an:

• Eine wachsende Auswahl an international versandfähigen Produkten, insbesondere können Millionen von Produkten auch in die Schweiz geliefert werden.

• Sie können in über 60 Währungen stöbern, auch in CHF https://www.amazon.de/-/en/gp/help/c...FKTYVC8YXJLQDH

• Alle Preise werden vor der Aufgabe Ihrer Bestellung inkl. der MwSt und ggf. anfallender Einfuhrgebühren angezeigt und entsprechend eingezogen
https://www.amazon.de/-/en/gp/help/c...deId=201910940

• Kauf auf Rechnung
https://www.amazon.de/-/en/Pay-by-In...de=16263741031

• Bereitstellung von vorfrankierten Versandetiketten für Rücksendungen https://www.amazon.de/gp/help/custom...E3B2E8QPHQ88KF

Wir freuen uns auf Ihren Besuch bei Amazon.de.
Seems like they are really stepping up the game now to actively make things more comfortable for Swiss shoppers!
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  #189  
Old 28.05.2021, 14:51
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Re: Amazon Prime [delivery] coming to Switzerland

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Just got an email from AMazon specifically about Switzerland
Yeah, I got the same one this morning. Slightly annoying, for those of us with good French and mediocre (or less) German that it seems to be only the German operation that's doing this, not the French.
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  #190  
Old 28.05.2021, 16:05
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Re: Amazon Prime [delivery] coming to Switzerland

I ordered something a couple of months back that was below 65CHF and wasn't charged Swiss VAT by Amazon. This week I ordered something for 45 eur and *was* charged Swiss VAT by Amazon. Seems they might be adding VAT on all sales now?

Incidentally, the first thing I then sent to the UK, declared it as a used item at half the value and all in it was 2/3rd the price of buying in the UK.
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  #191  
Old 28.05.2021, 16:39
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Re: Amazon Prime [delivery] coming to Switzerland

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Incidentally, the first thing I then sent to the UK, declared it as a used item at half the value and all in it was 2/3rd the price of buying in the UK.
It says you must order in the local currency for import fees and VAT to be calculated correctly.

I ordered something a couple of days ago from Amazon.de and kept it in Euros to keep it under the 65 CHF limit by a couple of francs.
If I had ordered in Swiss francs rather than Euros, it would have been about CHF 65.50.

If I understand the email posted by Chuff, I would not have had to pay additional VAT or import duty if I had paid in Swiss francs at CHF 65.50.
Is this correct?
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  #192  
Old 28.05.2021, 17:06
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Re: Amazon Prime [delivery] coming to Switzerland

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It says you must order in the local currency for import fees and VAT to be calculated correctly.

I ordered something a couple of days ago from Amazon.de and kept it in Euros to keep it under the 65 CHF limit by a couple of francs.
If I had ordered in Swiss francs rather than Euros, it would have been about CHF 65.50.

If I understand the email posted by Chuff, I would not have had to pay additional VAT or import duty if I had paid in Swiss francs at CHF 65.50.
Is this correct?
I must be reading a different email as I don't see anything that would even hint at that.
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  #193  
Old 28.05.2021, 17:16
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Re: Amazon Prime [delivery] coming to Switzerland

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I must be reading a different email as I don't see anything that would even hint at that.
No, I think you're right. I misread it.

But should I have paid in Euros as I did, or Swiss francs?
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  #194  
Old 28.05.2021, 17:32
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Re: Amazon Prime [delivery] coming to Switzerland

I used to use amazon (FR DE UK) a lot but hadn't ordered for maybe a year or two ..

Two weeks ago i ordered a cook book from .de and after a rigmarole about not subscribing to prime and choosing currency etc etc .. I managed to place the order.

Checked the status today and it was still at the status of 'order placed' - 'we'll send an email when it's ready to ship'

This is for an item supplied by amazon and described as 'in stock' .. So i just cancelled it. I can get stuff quicker from wish.
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  #195  
Old 28.05.2021, 18:15
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Re: Amazon Prime [delivery] coming to Switzerland

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I used to use amazon (FR DE UK) a lot but hadn't ordered for maybe a year or two ..

Two weeks ago i ordered a cook book from .de and after a rigmarole about not subscribing to prime and choosing currency etc etc .. I managed to place the order.

Checked the status today and it was still at the status of 'order placed' - 'we'll send an email when it's ready to ship'

This is for an item supplied by amazon and described as 'in stock' .. So i just cancelled it. I can get stuff quicker from wish.
I use Bookdepository for books. They have been bought by Amazon but they are usually pretty reliable and fast (but not as good as they were pre-Amazon).
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  #196  
Old 28.05.2021, 18:36
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Re: Amazon Prime [delivery] coming to Switzerland

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I use Bookdepository for books. They have been bought by Amazon but they are usually pretty reliable and fast (but not as good as they were pre-Amazon).
On this amazon is really annoying. There was an amazing service called bookbutler (bookbutler.com).

Provide it an ISBN and a delivery country, and it would compare all the major amazons (UK, USA, etc), and rival firms (WHsmith, alibri, etc) and find the cheapest copy of the book....

Amazon bought them and shut them down...
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  #197  
Old 28.05.2021, 18:39
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Re: Amazon Prime [delivery] coming to Switzerland

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I use Bookdepository for books. They have been bought by Amazon but they are usually pretty reliable and fast (but not as good as they were pre-Amazon).
Their prices seem to have increased enormously since Brexit.
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  #198  
Old 28.05.2021, 19:17
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Re: Amazon Prime [delivery] coming to Switzerland

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I have had nothing but excellent and responsive customer support from Amazon. They are famous for adopting a "no questions asked" approach in many circumstances when it comes to repair, refunds and replacements.
So you could send back a manky mattress
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  #199  
Old 28.05.2021, 20:40
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Re: Amazon Prime [delivery] coming to Switzerland

Is there a way to filter those companies or entities of Amazon that will ship to CH? I'm still finding it a little hit 'n' miss e.g. some items only reveal their lack of Swiss delivery when you go to your basket and try and complete the order. I have German Prime if that helps.
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  #200  
Old 28.05.2021, 22:36
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Re: Amazon Prime [delivery] coming to Switzerland

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Is there a way to filter those companies or entities of Amazon that will ship to CH? I'm still finding it a little hit 'n' miss e.g. some items only reveal their lack of Swiss delivery when you go to your basket and try and complete the order. I have German Prime if that helps.
If you set your default shipping address to your address here in CH, I *think* that should help filter out the sellers that do not ship here (but I'm not entirely sure) -- or at least not prioritize those sellers in the search results.

For me, when I view an item on Amazon.de, it tells me on the item page in red letters up in the right hand corner that "This item cannot be shipped to your selected delivery location. Please choose a different delivery location" -- so I can become aware that it doesn't ship here before actually adding it to my shopping cart.
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