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Old 05.09.2018, 21:01
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Bag left in Tram - Checklist of what to do?

Please, I'd be grateful for reminders of what one needs to do or check on after having left a bag, including purse (= wallet) in the tram. Thanks.
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Old 05.09.2018, 21:07
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Re: Bag left in Tram - Checklist of what to do?

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Please, I'd be grateful for reminders of what one needs to do or check on after having left a bag, including purse (= wallet) in the tram. Thanks.
Call your bank hotline, cancel the card, get them to send you a new one.
Call your CC hotline, cancel the card, also order new one.
Call the SBB/VBZ, ask if it's been turned in.
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Old 05.09.2018, 21:20
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Re: Bag left in Tram - Checklist of what to do?

These might help too

ZVV: https://www.zvv.ch/zvv/en/customer-s...and-found.html

SBB: https://www.sbb.ch/en/station-servic...y-service.html

Good luck!
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Old 05.09.2018, 21:22
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Re: Bag left in Tram - Checklist of what to do?

Was your cellphone in the bag? Call Swisscom.
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Old 05.09.2018, 21:42
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Re: Bag left in Tram - Checklist of what to do?

If the passport / ID was in the wallet don't Forget to Report it "stolen/missing" with the Police so you are allowed to do a replacement one. This takes time so if you have any travels lined up make sure you can actually go.


call your insurance. Most likely you will be insured for theft. And it is stolen because if it has not been handed in someone took it so stolen.


Not very important but think if there are any other Cards in the wallet that Need to be replaced. if you have store Cards that at like credit Cards make sure you cancel those as well (like Manor or Jelmoli etc.).


All the hope, this is horrible!
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Old 05.09.2018, 21:45
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Re: Bag left in Tram - Checklist of what to do?

Check the lost and found of the SBB online as well, if you got an half tax card or a GA, it cost only 5 sfr to regain it , if bag is there .
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Old 05.09.2018, 22:07
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Re: Bag left in Tram - Checklist of what to do?

I left my laptop bag in a tram last year, laptop, important papers and almost 1000 in cash. I called the lost property office, they said I could wait until it was handed in or agree to pay an extra fee - I think it was about 50.00 or 70.00 and they would call all the tram drivers operating the tram line I left it on.

They called me back within 30 mins to say it was found and that it would be at the lost property office within 2 hours. Everything was there (except that they had changed all the coins I had in my shop float into notes).

Only in Switzerland!
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Old 05.09.2018, 22:56
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Re: Bag left in Tram - Checklist of what to do?

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Call your bank hotline, cancel the card, get them to send you a new one.
Call your CC hotline, cancel the card, also order new one.
Call the SBB/VBZ, ask if it's been turned in.

Wouldn't call this a wise advice. I would surely block any cards which may be misused as soon as possible, but for an order of a replacement of anything you don't need immediately, I would wait some days, until it's clear it is indeed lost.


The usual place where this found stuff is (if) deposed is the " Fundbüro " at the police or the transportation companies (VBZ, SBB).

Pages on the topic (german), city of Zürich
https://www.stadt-zuerich.ch/fundbuero.secure.html
https://www.stadt-zuerich.ch/vbz/de/.../verloren.html


regards
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Old 05.09.2018, 23:12
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Re: Bag left in Tram - Checklist of what to do?

This is Switzerland! The land where people return things because it brings them more joy than taking someone’s pocket change or god forbid use their cards!!!

When people in Switzerland want to take your money there are much better legitimate ways of doing so.

So relax, leave it a day or two, if no one calls, swing by the SBB lost and found or the police lost and found office and pick up your stuff for a small admin + optional finders fee.
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Old 06.09.2018, 08:09
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Re: Bag left in Tram - Checklist of what to do?

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Please, I'd be grateful for reminders of what one needs to do or check on after having left a bag, including purse (= wallet) in the tram. Thanks.
See here. Note of the option to have yourself linked to the respective communal Lost&Found, where available, as well as the government-sponsored online service at easyfind.ch.

As others have already mentioned: Your bank, CC company, etc.
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Old 12.09.2018, 02:38
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Re: Bag left in Tram - Checklist of what to do?

Update (more details tomorrow)
GOOD NEWS! I have my bag back, including the contents.
Blessings be upon the honest finder!

Thanks for everyone's practical advice, and kind words.
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Old 13.09.2018, 22:10
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Re: Bag left in Tram - Checklist of what to do?

Here's the story, now that it can be reconstructed.

Bag was left on the tram on Wednesday. It was handed in to the tram-driver probably almost immediately, and handed in to the Lost Property Office ("Fundbüro") before 18h, when they close.

At the Fundbüro, so I was told later, there are three sections: Incoming, Storage, and Release. By 11h next morning, everything that has landed in Incoming is supposed to be registered in Storage. Sadly, my bag didn't get so registered, such that when I enquired on Thursday at 14h, I was told that my bag was not there at all and that, after so many hours, there was little hope of its being found.

Some time on Friday, someone in the Fundbüro did register my bag and transferred it from Incoming into Storage. Unfortunately, instead of phoning me at that point, to tell me the bag was there (info necessary to do that was all in the bag), or mailing me (info necessary to do that was in my search record in their online search system) that person posted me a paper letter.

The letter didn't get delivered on Saturday, but only on Monday. By the time I received it, there was no moment of Monday free to go there. On Tuesday, I collected my bag. Everything was still in it, exactly the way I had left it.

Honest finder, many blessings be upon you! The finder could have registered as finder, just in case I had wanted to pay a reward, but chose, instead, to remain anonymous. I did have to pay a fee of Fr. 50 to get the bag back. I was told it is made up of Fr. 25 if there's a phone, plus a range of other charges for a key, for a wallet, for a bank card, for cash depending on the amount, etc.

That week was a lot of work, tears, cancelling cards, organising replacements, all of which is mostly done now. The checklist posts on this thread helped a lot. Thank you.

Lessons to be learnt:
  1. Honest people make the world go round. They cannot be rare exceptions, since otherwise, logically, there would be no Fundbüro at all, or nothing in it, whereas in Zurich is a thriving place with a whole team working there, just to give people their things back.
  2. If you lose something, make repeated enquiries at the Fundbüro, and don't just take their word for it that they don't have your lost property, and would contact you if it does still get handed in. It may be there, just not yet properly registered.
  3. Ensure that the Fundbüro has your correct postal address, so that any notification from them will actually reach you.


Parallel to this, I opened another thread asking if anyone had a used phone. For more happy news, see that thread (to be updated in a few minutes' time). https://www.englishforum.ch/items-wa...ng-please.html

Last edited by doropfiz; 13.09.2018 at 22:25.
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Old 13.09.2018, 22:22
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Re: Bag left in Tram - Checklist of what to do?

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...I did have to pay a fee of Fr. 50 to get the bag back. I was told it is made up of Fr. 25 if there's a phone, plus a range of other charges for a key, for a wallet, for a bank card, for cash depending on the amount, etc.
This bit stood out at me. So someone at the Fundburo rummages through your personal belongings, makes a note of what is in the bag, and then they charge you a fee based on what...an incentive for the employees not to nick your phone or cash or whatever?

I cannot see any reason why someone should rummage through your bag except to find your contact information, and I can't see why any fee should be sliding based on the contents of the bag.

Do they charge extra for an iphone instead of a nokia?
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Old 13.09.2018, 22:34
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Re: Bag left in Tram - Checklist of what to do?

Based on my experiences at the Fundbüro and at the police, I'd say that, besides the contact information, an inventory of what was in the bag is in itself part of the identification of the "lost property". It is relevant for insurance purposes, and remember that Switzerland is the land of insurance.

In addition, I once heard a tale (I don't recall the details and found it far-fetched then, but had something like that happened now I'd be glad of my inventory) in which several people lost their bags at the same time and each accued the others of theft. It was, in the end, the inventories which helped to straighten out the stories.

As for the sliding scale of fees, I just saw it like tax, to fund the service. Someone who owns a super-flashy diamond-studded laptop can probably afford a higher fee, and will most likely be willing to pay it.
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Old 14.09.2018, 08:23
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Re: Bag left in Tram - Checklist of what to do?

Quote:
2. If you lose something, make repeated enquiries at the Fundbüro, and don't just take their word for it that they don't have your lost property, and would contact you if it does still get handed in. It may be there, just not yet properly registered
Also this (not needing to cancel all the cards alone is probably worth the fee):
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I left my laptop bag in a tram last year, laptop, important papers and almost 1000 in cash. I called the lost property office, they said I could wait until it was handed in or agree to pay an extra fee - I think it was about 50.00 or 70.00 and they would call all the tram drivers operating the tram line I left it on.

They called me back within 30 mins to say it was found and that it would be at the lost property office within 2 hours. Everything was there (except that they had changed all the coins I had in my shop float into notes).

Only in Switzerland!
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