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Old 18.01.2019, 10:26
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Migros 500grs is not always 500grs

At Migros this week, I picked up a bag of beans, and though well, this feels a bit lighter than usual. Note, I buy greens beans at least 3 times a month. When I weighed it, it came up a bit short, 448grs.

After bringing it to the notice of the staff, one of the persons, checked and took away 5-6 bags.

Whereas some may argue, what is 52 grams in the grand spectrum of things, in my opinion its not fair practice. Conglomerates such as Migros should be trustworthy.

Has anyone else had similar experiences?
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Last edited by Panther; 18.01.2019 at 10:37. Reason: Typo, thanks st2lesman! so kind of you!
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Old 18.01.2019, 10:30
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Re: Migros 500grs is not always 500grs

On the other hand, if the scale was dodgy and bean packaging correct then customers buying loose goods would have been getting a better fruit to franc exchange rate in that store...
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Old 18.01.2019, 10:30
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Re: Migros 500grs is not always 500grs

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what is 12 grams in the grand spectrum of things
Your math is as bad as theirs, it's 52g, not 12g!

Tom
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Old 18.01.2019, 10:31
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Re: Migros 500grs is not always 500grs

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At Migros this week, I picked up a bag of beans, and though well, this feels a bit lighter than usual. Note, I buy greens beans at least 3 times a month. When I weighed it, it came up a bit short, 448grs.

After bringing it to the notice of the staff, one of the persons, checked and took away 5-6 bags.

Whereas some may argue, what is 12 grams in the grand spectrum of things, in my opinion its not fair practice. Conglomerates such as Migros should be trustworthy.

Has anyone else had similar experiences?



500 - 448 = 52 or 10% if you prefer......
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Old 18.01.2019, 10:33
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Re: Migros 500grs is not always 500grs

The difference is 52g, not 12g!

ETA: Seems to be a common theme in this thread.
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Old 18.01.2019, 10:39
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Re: Migros 500grs is not always 500grs

So sweet of you guys to pick on a mistake again and again.

No the scale was not dodgy, because other bags did weigh 500grs
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Old 18.01.2019, 10:42
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Re: Migros 500grs is not always 500grs

send the picture to 20 Minuten and see what happens
10% is too much, especially for something like beans where you can easily add some to make the weight exactly 500g.
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Old 18.01.2019, 11:02
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Re: Migros 500grs is not always 500grs

I seriously doubt that the distribution chain is set up to confirm package weights along their processes.

There should be something when the product reaches them from the suppliers. Perhaps not if they have learned to trust the suppliers, or the rate of accuracy is in the high 99%s.

It sounds like your shop acted correctly, once the problem was brought to their attention. Hopefully the mistake will be reported upwards and steps will be taken to fix the problem.

If you truly want 100% accuracy 100% of the time expect to pay even higher prices.

Caveat Emptor
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Old 18.01.2019, 11:07
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Re: Migros 500grs is not always 500grs

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I seriously doubt that the distribution chain is set up to confirm package weights along their processes.

There should be something when the product reaches them from the suppliers. Perhaps not if they have learned to trust the suppliers, or the rate of accuracy is in the high 99%s.

It sounds like your shop acted correctly, once the problem was brought to their attention. Hopefully the mistake will be reported upwards and steps will be taken to fix the problem.

If you truly want 100% accuracy 100% of the time expect to pay even higher prices.

Caveat Emptor

I would honestly expect (and hope), that any product from Migros (and by diligence, their supplier), would have checkweighers in use for filling and quality control. This really is a standard for decades already.


Edit: Oops, when I read 'beans', I was picturing a package of dried beans. Not as standard for fresh produce, but should be!
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Old 18.01.2019, 11:15
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Re: Migros 500grs is not always 500grs

Water content can change dramatically, so it's quite possible that the packages were of the correct weight when they were shipped. This is normally predictable, so it's common to find up to 10% over the nominal weight for many fresh goods, but it sounds like something went wrong in the processing, e.g. the produce wasn't sufficiently dried before the weighing point which wasn't noticed in the QC chain.

I don't think it's common and certainly not deliberate. Well done to shopper and supermarket for raising the issue and ensuring that incorrect items were removed from the shelves, which presumably will flag the problem upstream with the producer.
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Old 18.01.2019, 11:18
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Re: Migros 500grs is not always 500grs

Green beans are around 80% water. Depending on the size and shape of the beans - some will have a great surface area - and thus greater rate of water loss through evaporation than others.

Of course there will be a difference in weight between different packets of beans - more so if the beans have been lying around in a warm supermarket for a few days.
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Old 18.01.2019, 11:23
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Re: Migros 500grs is not always 500grs

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So sweet of you guys to pick on a mistake again and again.

No the scale was not dodgy, because other bags did weigh 500grs



Certainly not a s dodgy as your mathmatics
(or my spelling/typo's)
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Old 18.01.2019, 11:58
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Re: Migros 500grs is not always 500grs

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At Migros this week, I picked up a bag of beans, and though well, this feels a bit lighter than usual. Note, I buy greens beans at least 3 times a month. When I weighed it, it came up a bit short, 448grs.

After bringing it to the notice of the staff, one of the persons, checked and took away 5-6 bags.

Whereas some may argue, what is 52 grams in the grand spectrum of things, in my opinion its not fair practice. Conglomerates such as Migros should be trustworthy.

Has anyone else had similar experiences?
The beans were most likely not packed by Migros but by the supplier. The mistake is with them.
You did mention the staff weighed the other bags and took a few away. Migros is willing to correct the supplier's mistake.

I'm quite sure the supplier will be summoned on that.

As your go-to guy is Migros, they made it right. Doesn't make it their fault - I'm sure they payed for 500g too.

I assume that accross the year my shopping turns out about correct.
But just make it a habit to reweigh packed stuff, if you want to be sure.
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Old 18.01.2019, 13:26
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Re: Migros 500grs is not always 500grs

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The beans were most likely not packed by Migros but by the supplier. The mistake is with them.
You did mention the staff weighed the other bags and took a few away. Migros is willing to correct the supplier's mistake.

I'm quite sure the supplier will be summoned on that.

As your go-to guy is Migros, they made it right. Doesn't make it their fault - I'm sure they payed for 500g too.

I assume that accross the year my shopping turns out about correct.
But just make it a habit to reweigh packed stuff, if you want to be sure.

It's irrelevant who packed them, your contact is with the Migros, they are selling them and taking the profit so it is up to them to ensure what is written on the packet is correct
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Old 18.01.2019, 13:30
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Re: Migros 500grs is not always 500grs

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It's irrelevant who packed them, your contact is with the Migros, they are selling them and taking the profit so it is up to them to ensure what is written on the packet is correct
The party who makes the mistake is not always the same party who has the responsibility

Not a single supplier is weighing or opening everything to ensure all is there since that would be way more expensive than correcting the few errors that happen.

OP found a mistake, supplier corrected it, end of story.
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Old 18.01.2019, 13:34
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Re: Migros 500grs is not always 500grs

I had this conversation with my husband just a few day's ago. I bought frozen broccoli to make a soup and as I had a started packet in the freezer I weighed both packets to see how much of the other ingredients I would need.


The unopened 500gr pack was 468. The next day I weighed another 500 gr pack and it was 528.


it seems a bit hit and miss.
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Old 18.01.2019, 13:39
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Re: Migros 500grs is not always 500grs

I have heard of a 5% difference being allowed either way but 10% or more seems too much. I've weighed things out of curiosity sometimes and generally they've been spot on or even over.
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Old 18.01.2019, 13:52
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Re: Migros 500grs is not always 500grs

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....
Not a single supplier is weighing or opening everything to ensure all is there since that would be way more expensive than correcting the few errors that happen.

OP found a mistake, supplier corrected it, end of story.
On the other hand, I would hope every supplier is doing this. Especially a supplier at the volume for Migros.


For most the cost to do this is insignificant compared to losing the Migros business.


If it happens a few times, Migros will be there quickly to audit the process, and if available wouldn't hesitate to move to a supplier who does check the weight of every package.
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Old 18.01.2019, 14:01
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Re: Migros 500grs is not always 500grs

OP:

Water content and relative humidity are variables. Is your kitchen ISO 5 or ISO 7 compliant?

When was the last time you ran an R&R on your scale? Is your test standard calibrated/checked annually? Any trends in your run chart?

Don't forget to run a correlation study between your scale and the scale used at the packaging facility so you can eliminate any offset.

What's the conversion ratio of grams to beens? Does green vs wax make a diff?
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Old 18.01.2019, 14:02
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Re: Migros 500grs is not always 500grs

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On the other hand, I would hope every supplier is doing this. Especially a supplier at the volume for Migros.


For most the cost to do this is insignificant compared to losing the Migros business.


If it happens a few times, Migros will be there quickly to audit the process, and if available wouldn't hesitate to move to a supplier who does check the weight of every package.
They weigh when packing, that is simply a part of the production/packaging process, after that nobody weighs again, only some very sensitive things like babyfood know several checks (for example to prevent no spoon or 2 spoons in the package instead of one.)

However no production line is perfect, I've installed, repaired and calibrated industrial scales in production lines, and these things simply happen due to different reasons.
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