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Old 11.02.2020, 16:47
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Weird laundry system, concierge non-responsive

Hi all, we just moved to a new apartment where each unit is assigned one day every 2 weeks for laundry.

How it works is the concierge places a key to the laundry room in your mailbox on your assigned day. After you finish, you're supposed to return the key to the concierge. Yes, this seems ridiculously inefficient, because:

What if the concierge is on holiday? What if you're on holiday? (We were told we're supposed to notify the concierge any time we're on extended leave)

This aside, on our assigned day for laundry, we did not receive the key, and now we have to wait 2 more weeks to use the laundry room. The concierge has been non-responsive to phone calls and never available when we ring her doorbell.

Is this normal? Is there someone we can contact? The real estate company for the apartment seems unresponsive to emails too, by the way.

Are these red flags, and we should move out and find a new place??
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apartments, concierge, washing machine

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