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Old 10.05.2020, 20:38
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How to get refund because of corona virus

I have paid in advance 3 months of dance classes. Unfortunately, because of corona virus, the school has closed. I just had 1 month of classes, and now I am losing the money for the remaining months.

What can I do to the school to give me back the money of the 2 months, or at least part of the money? Is there any governmental site where I can complain about this situation?

Thanks
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Old 10.05.2020, 20:41
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Re: How to get refund because of corona virus

We're missing the whole part where you asked the school and how they responded.
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Old 11.05.2020, 09:20
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Re: How to get refund because of corona virus

Some classes I have have been postponed, some have offerred refunds, some have said they'll let us know when they know more.
From what I know, most dancing has been placed alongside contact sports and therefore is a no-go for the forseeable future.
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Old 12.05.2020, 23:13
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Re: How to get refund because of corona virus

I am going to add some information to my initial post. I will be adding more information as I get updates.

At the end of January, I have paid in advance for 3 months with salsa dance classes (360CHF). The dancing school only had the option to pay for everything in advance, and not to pay monthly.

After 1 month of the classes, the quarantine started and the school was forced to close the doors due to government measures. I have 2 more months of classes. Now the school says that it will open doors, but it can't continue my course, and they won't refund me the missing classes. The only option is to enroll in a new course and pay 160CHF for the new course.

I suggested to take the remaining classes in the new course, but they said it is not possible. I can only enroll in the new course and pay 160CHF, or I will lose the money.

My initial course cost me also 360 CHF, and by not enrolling they are ripping me off 240CHF. What can I do to have my money back? Is there any institution where I can complain?
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Old 13.05.2020, 09:27
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Re: How to get refund because of corona virus

You paid 360CHF. You got one month's worth: 120CHF. You've lost 240CHF. They're saying now you can book a new course for 160CHF. That's a 200CHF discount. So if you take the new course, your loss is 40CHF, isn't it?

That doesn't seem too unreasonable, since they may have had to continue pay their instructors and at least will have had to pay for other expenses. Have you considered that if they did offer refunds that might mean the end of the business?

Maybe you could get a refund, but it depends on the contract that you signed with them. You'd probably need a lawyer which will cost more than you've lost, and even if you've got legal insurance, you'll have an excess. Even if it gets to court, a judge could decide that they made a reasonable offer, award you 360CHF and land you with court costs.

If you are having difficulty paying, then you should tell them. Most people will be reasonable given the current circumstances - although apparently some customers might not be.
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Old 13.05.2020, 09:42
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Re: How to get refund because of corona virus

@NotAllThere, I understand your point, but the best way should be to pay monthly for the course and not everything in advance. When you pay everything in advance, you always get bad service. I am getting a bad service. I don't know if the school will close again, and I will lose 160CHF more. The corona virus also affects me, and the money that I loose now could be used to my monthly expenses.
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Old 13.05.2020, 09:44
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Re: How to get refund because of corona virus

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@NotAllThere, I understand your point, but the best way should be to pay monthly for the course and not everything in advance. When you pay everything in advance, you always get bad service. I am getting a bad service. I don't know if the school will close again, and I will lose 160CHF more. The corona virus also affects me, and the money that I loose now could be used to my monthly expenses.

Maybe, but on the other hand the school has had expenses during the closure and personally I though that offer quite decent.
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Old 13.05.2020, 09:44
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Re: How to get refund because of corona virus

@NotAllThere, I also asked them kindly to take just the remaining classes that I have left in the new course, but they say that it is not possible. So, I think it is the school that it is not being reasonable.
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Old 13.05.2020, 09:45
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Re: How to get refund because of corona virus

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You paid 360CHF. You got one month's worth: 120CHF. You've lost 240CHF. They're saying now you can book a new course for 160CHF. That's a 200CHF discount. So if you take the new course, your loss is 40CHF, isn't it?
No, the extra expense would be 160,- if he/she would accept the new course, and a 240,- loss if they don't (Maybe they don't have the time now to do it.)
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Old 13.05.2020, 10:23
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Re: How to get refund because of corona virus

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@NotAllThere, I understand your point, but the best way should be to pay monthly for the course and not everything in advance.
Disagree.

For the school there's a lot of up-front commitments - rooms have to be reserved, teachers booked, etc. A school will only run a course if it knows there are enough people to make it pay for itself for the whole duration of the course. Otherwise they are faced with the situation that a sizeable proportion of the students drop out and - if they haven't paid up-front the school risk making a loss for the latter months or having to cancel the course to the annoyance of those who remain.

If it was my business I would also insist on full payment before starting.

BTW only answering the quoted point, not the question of a CV refund!
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Old 13.05.2020, 10:31
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Re: How to get refund because of corona virus

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@NotAllThere, I also asked them kindly to take just the remaining classes that I have left in the new course, but they say that it is not possible. So, I think it is the school that it is not being reasonable.

Xeon....Unless you're suffering financially, leave it. Businesses have costs they need to cover including salaries, rent and fixed expenses. Many of us are losing money due to the lockdown.


If you can afford it, look at it as a donation towards keep a business open.
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Old 13.05.2020, 10:33
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Re: How to get refund because of corona virus

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No, the extra expense would be 160,- if he/she would accept the new course, and a 240,- loss if they don't (Maybe they don't have the time now to do it.)
Yes, it's an extra 160, but you get an extra month for that. Overall additional cost in terms of expenditure and services received is 40CHF.

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@NotAllThere, I understand your point, but the best way should be to pay monthly for the course and not everything in advance. When you pay everything in advance, you always get bad service.
If you know that, why did you sign the contract? Why not find a school that allows monthly payment or 30 days in arrears?
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I don't know if the school will close again, and I will lose 160CHF more. The corona virus also affects me, and the money that I loose now could be used to my monthly expenses... I also asked them kindly to take just the remaining classes that I have left in the new course, but they say that it is not possible. So, I think it is the school that it is not being reasonable.
You need to stop worrying about what you perceive as "unfair". It doesn't really matter who is being unreasonable - what matters is getting toward your goal.

If your goal is a full refund you need to negotiate and give good reasons why you should get a full refund in the face of their offer. You need to understand that they may be making a loss overall even with their offer.

Simply saying "not fair" won't cut any ice. If you can't afford their offer, tell them. If you're worried about what will happen should the lockdown be reimplemented, then ask them. Approach the issue as if you're trying to reach agreement together. Decide what you would settle for. Go and talk to them in person and be friendly and cooperative. Show you understand their problems, help them to understand yours.

There probably is no organisation to whom you can complain. If you can't get what you want, your only recourse is to sue. As I said before, that route is very risky and likely to cost considerably more than 240CHF.
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Old 13.05.2020, 18:20
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Re: How to get refund because of corona virus

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What can I do to the school to give me back the money of the 2 months, or at least part of the money? Is there any governmental site where I can complain about this situation?
As always:
What does your contract say? And their T&C?
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Old 13.05.2020, 18:30
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Re: How to get refund because of corona virus

I can see why they would want you to take all of the courses (in the new offering). Imagine having a class of 10 people, working together and getting the same education.

Then you pop in. You've already had a month's instruction, but with (potentially) someone else. Now you have to fit into this new course, making it 11 people (for example) and disturbing the dynamic that had been built.

Unless you really can't afford it, I say pay the 160, and go for the full course. The repeat might do you well!
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Old 14.05.2020, 09:21
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Re: How to get refund because of corona virus

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@NotAllThere, I understand your point, but the best way should be to pay monthly for the course and not everything in advance. When you pay everything in advance, you always get bad service. I am getting a bad service. I don't know if the school will close again, and I will lose 160CHF more. The corona virus also affects me, and the money that I loose now could be used to my monthly expenses.

You made the choice to sign up to this course and pay in advance. Far too late now to complain about it being unfair that you couldn't pay monthly. Were you given T and C's? As another poster commented, there would have been many upfront costs and the school needed certainty that each attendee made a commitment to the complete course.
The Coronavirus has affected every single person but it doesn't mean that everyone should try to damage small businesses by clawing back money which they had long ago paid out because they didn't get full service.

Perhaps you could ask them if their offer of the new course could be valid for a year and then you won't need to worry that the school might be forced to close again

Last edited by Mr Dog; 14.05.2020 at 10:19.
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