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Old 10.05.2020, 20:38
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How to get refund because of corona virus

I have paid in advance 3 months of dance classes. Unfortunately, because of corona virus, the school has closed. I just had 1 month of classes, and now I am losing the money for the remaining months.

What can I do to the school to give me back the money of the 2 months, or at least part of the money? Is there any governmental site where I can complain about this situation?

Thanks
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Old 10.05.2020, 20:41
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Re: How to get refund because of corona virus

We're missing the whole part where you asked the school and how they responded.
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Old 11.05.2020, 09:20
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Re: How to get refund because of corona virus

Some classes I have have been postponed, some have offerred refunds, some have said they'll let us know when they know more.
From what I know, most dancing has been placed alongside contact sports and therefore is a no-go for the forseeable future.
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Old 12.05.2020, 23:13
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Re: How to get refund because of corona virus

I am going to add some information to my initial post. I will be adding more information as I get updates.

At the end of January, I have paid in advance for 3 months with salsa dance classes (360CHF). The dancing school only had the option to pay for everything in advance, and not to pay monthly.

After 1 month of the classes, the quarantine started and the school was forced to close the doors due to government measures. I have 2 more months of classes. Now the school says that it will open doors, but it can't continue my course, and they won't refund me the missing classes. The only option is to enroll in a new course and pay 160CHF for the new course.

I suggested to take the remaining classes in the new course, but they said it is not possible. I can only enroll in the new course and pay 160CHF, or I will lose the money.

My initial course cost me also 360 CHF, and by not enrolling they are ripping me off 240CHF. What can I do to have my money back? Is there any institution where I can complain?
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Old 13.05.2020, 09:27
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Re: How to get refund because of corona virus

You paid 360CHF. You got one month's worth: 120CHF. You've lost 240CHF. They're saying now you can book a new course for 160CHF. That's a 200CHF discount. So if you take the new course, your loss is 40CHF, isn't it?

That doesn't seem too unreasonable, since they may have had to continue pay their instructors and at least will have had to pay for other expenses. Have you considered that if they did offer refunds that might mean the end of the business?

Maybe you could get a refund, but it depends on the contract that you signed with them. You'd probably need a lawyer which will cost more than you've lost, and even if you've got legal insurance, you'll have an excess. Even if it gets to court, a judge could decide that they made a reasonable offer, award you 360CHF and land you with court costs.

If you are having difficulty paying, then you should tell them. Most people will be reasonable given the current circumstances - although apparently some customers might not be.
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Old 13.05.2020, 09:42
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Re: How to get refund because of corona virus

@NotAllThere, I understand your point, but the best way should be to pay monthly for the course and not everything in advance. When you pay everything in advance, you always get bad service. I am getting a bad service. I don't know if the school will close again, and I will lose 160CHF more. The corona virus also affects me, and the money that I loose now could be used to my monthly expenses.
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Old 13.05.2020, 09:44
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Re: How to get refund because of corona virus

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@NotAllThere, I understand your point, but the best way should be to pay monthly for the course and not everything in advance. When you pay everything in advance, you always get bad service. I am getting a bad service. I don't know if the school will close again, and I will lose 160CHF more. The corona virus also affects me, and the money that I loose now could be used to my monthly expenses.

Maybe, but on the other hand the school has had expenses during the closure and personally I though that offer quite decent.
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Old 13.05.2020, 09:44
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Re: How to get refund because of corona virus

@NotAllThere, I also asked them kindly to take just the remaining classes that I have left in the new course, but they say that it is not possible. So, I think it is the school that it is not being reasonable.
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Old 13.05.2020, 09:45
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Re: How to get refund because of corona virus

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You paid 360CHF. You got one month's worth: 120CHF. You've lost 240CHF. They're saying now you can book a new course for 160CHF. That's a 200CHF discount. So if you take the new course, your loss is 40CHF, isn't it?
No, the extra expense would be 160,- if he/she would accept the new course, and a 240,- loss if they don't (Maybe they don't have the time now to do it.)
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Old 13.05.2020, 10:23
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Re: How to get refund because of corona virus

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@NotAllThere, I understand your point, but the best way should be to pay monthly for the course and not everything in advance.
Disagree.

For the school there's a lot of up-front commitments - rooms have to be reserved, teachers booked, etc. A school will only run a course if it knows there are enough people to make it pay for itself for the whole duration of the course. Otherwise they are faced with the situation that a sizeable proportion of the students drop out and - if they haven't paid up-front the school risk making a loss for the latter months or having to cancel the course to the annoyance of those who remain.

If it was my business I would also insist on full payment before starting.

BTW only answering the quoted point, not the question of a CV refund!
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Old 13.05.2020, 10:31
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Re: How to get refund because of corona virus

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@NotAllThere, I also asked them kindly to take just the remaining classes that I have left in the new course, but they say that it is not possible. So, I think it is the school that it is not being reasonable.

Xeon....Unless you're suffering financially, leave it. Businesses have costs they need to cover including salaries, rent and fixed expenses. Many of us are losing money due to the lockdown.


If you can afford it, look at it as a donation towards keep a business open.
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Old 13.05.2020, 10:33
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Re: How to get refund because of corona virus

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No, the extra expense would be 160,- if he/she would accept the new course, and a 240,- loss if they don't (Maybe they don't have the time now to do it.)
Yes, it's an extra 160, but you get an extra month for that. Overall additional cost in terms of expenditure and services received is 40CHF.

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@NotAllThere, I understand your point, but the best way should be to pay monthly for the course and not everything in advance. When you pay everything in advance, you always get bad service.
If you know that, why did you sign the contract? Why not find a school that allows monthly payment or 30 days in arrears?
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I don't know if the school will close again, and I will lose 160CHF more. The corona virus also affects me, and the money that I loose now could be used to my monthly expenses... I also asked them kindly to take just the remaining classes that I have left in the new course, but they say that it is not possible. So, I think it is the school that it is not being reasonable.
You need to stop worrying about what you perceive as "unfair". It doesn't really matter who is being unreasonable - what matters is getting toward your goal.

If your goal is a full refund you need to negotiate and give good reasons why you should get a full refund in the face of their offer. You need to understand that they may be making a loss overall even with their offer.

Simply saying "not fair" won't cut any ice. If you can't afford their offer, tell them. If you're worried about what will happen should the lockdown be reimplemented, then ask them. Approach the issue as if you're trying to reach agreement together. Decide what you would settle for. Go and talk to them in person and be friendly and cooperative. Show you understand their problems, help them to understand yours.

There probably is no organisation to whom you can complain. If you can't get what you want, your only recourse is to sue. As I said before, that route is very risky and likely to cost considerably more than 240CHF.
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Old 13.05.2020, 18:20
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Re: How to get refund because of corona virus

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What can I do to the school to give me back the money of the 2 months, or at least part of the money? Is there any governmental site where I can complain about this situation?
As always:
What does your contract say? And their T&C?
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Old 13.05.2020, 18:30
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Re: How to get refund because of corona virus

I can see why they would want you to take all of the courses (in the new offering). Imagine having a class of 10 people, working together and getting the same education.

Then you pop in. You've already had a month's instruction, but with (potentially) someone else. Now you have to fit into this new course, making it 11 people (for example) and disturbing the dynamic that had been built.

Unless you really can't afford it, I say pay the 160, and go for the full course. The repeat might do you well!
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Old 14.05.2020, 09:21
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Re: How to get refund because of corona virus

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@NotAllThere, I understand your point, but the best way should be to pay monthly for the course and not everything in advance. When you pay everything in advance, you always get bad service. I am getting a bad service. I don't know if the school will close again, and I will lose 160CHF more. The corona virus also affects me, and the money that I loose now could be used to my monthly expenses.

You made the choice to sign up to this course and pay in advance. Far too late now to complain about it being unfair that you couldn't pay monthly. Were you given T and C's? As another poster commented, there would have been many upfront costs and the school needed certainty that each attendee made a commitment to the complete course.
The Coronavirus has affected every single person but it doesn't mean that everyone should try to damage small businesses by clawing back money which they had long ago paid out because they didn't get full service.

Perhaps you could ask them if their offer of the new course could be valid for a year and then you won't need to worry that the school might be forced to close again

Last edited by Mr Dog; 14.05.2020 at 10:19.
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Old 29.06.2020, 06:52
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Re: How to get refund because of corona virus

The problem of paying everything in advance is that you normally will get a bad service. I got a bad service. It doesn't make any sense paying 10 classes in advance, and then not having 4 classes. That is a rip off. People should be allowed to pay a monthly and not everything in advance.

Corona affected everyone, including me. So, I should have been reimbursed for the 4 classes that I did not have.
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Old 29.06.2020, 07:06
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Re: How to get refund because of corona virus

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The problem of paying everything in advance is that you normally will get a bad service. I got a bad service. It doesn't make any sense paying 10 classes in advance, and then not having 4 classes. That is a rip off. People should be allowed to pay a monthly and not everything in advance.

Corona affected everyone, including me. So, I should have been reimbursed for the 4 classes that I did not have.

In your first post you complained that you have only had 1 month of lessons and were missing the other 2 months. Now you say that you paid for 10 lessons and are only missing 4 so have you had some lessons after lockdown or was your original post incorrect

Those were the terms and conditions you accepted back in January so far too late to want to change the terms now. Hardly a rip off when the dance studio was forced to close due to a global pandemic.

So what, you missed a few lessons. It's hardly like you were training to be a professional dancer and needed the complete course to get a job is it. Many people lost a lot more than a couple hobby dance lessons. Get over it

Last edited by Mr Dog; 29.06.2020 at 07:43.
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Old 29.06.2020, 07:23
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Re: How to get refund because of corona virus

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The problem of paying everything in advance is that you normally will get a bad service. I got a bad service. It doesn't make any sense paying 10 classes in advance, and then not having 4 classes. That is a rip off. People should be allowed to pay a monthly and not everything in advance.

Corona affected everyone, including me. So, I should have been reimbursed for the 4 classes that I did not have.
Well, live and learn. In the future read the term and conditions first and if you don’t like them don’t sign. You could ask them to amend certain paragraphs, but they are not obliged to do so. Their front line staff likely are not empowered to amend their T&Cs.

Good luck.

Last edited by bowlie; 29.06.2020 at 09:55.
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Old 29.06.2020, 09:06
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Re: How to get refund because of corona virus

yes, I know the "live and learn" sentence. Thank you for your feedback. You are not teaching me anything. What I am saying is that it would be fairer if any leisure activity would be paid monthly, and not everything in advance.
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Old 29.06.2020, 09:25
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Re: How to get refund because of corona virus

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What I am saying is that it would be fairer if any leisure activity would be paid monthly, and not everything in advance.
Your personal opinion is completely legitimate, but once you decided to sign something then you are bound to respect it.

You are saying that you legally accepted something that went bad due to pandemic. You got a loss instead of a course, we understand your feeling. We can offer explanation about why schools do it this way, or helping you seeing the best option in your current situation, or even sharing official information about extraordinary refund laws - if they come up.

I suggest you read again the posts from NotAllThere: they contain some advice on how to possibily get something valuable out of the current situation.
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