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Old 15.05.2020, 15:47
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Held ecover - anyboy had dishwasher issues?

I use Held Ecover powder and rinse for the dishwasher and am very happy, never had any issues. Then a couple of days ago the dishwasher gave an error e26 (pumping issue) and the repair guy (who was generally nice) said it might be that there was too much foam because of the rinse as that's not a standard brand. Apparently he had never heard of the brand.

I consider it to be a very low likelihood as I have been using these products for years. Anybody had a similar problem?
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Old 15.05.2020, 16:09
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Re: Held ecover - anyboy had dishwasher issues?

How old is the dishwasher?

I am not convinced the product is the cause. What I was told is not to use the all-in-one tabs. So I have always used separate products.

Calc (limestone) build up is often the cause of problems. There are products you can buy to use in the machine every so often to give a good cleaning.
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Old 15.05.2020, 16:14
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Re: Held ecover - anyboy had dishwasher issues?

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How old is the dishwasher?
Only 1 year Hence we were very surprised when it gave an error and started doing strange things
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Old 15.05.2020, 18:39
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Re: Held ecover - anyboy had dishwasher issues?

I use Held products for all my cleaning. Never had any issues. I ve used it for 2 years in my dishwasher and no problems to report. I am sure that Held would not be allowed to produce their products if there were any known issues like that.

If it s a rental apartment, make sure you didnt sign anything that it was your fault aka the products you use (otherwise you pay in full).
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Old 23.05.2020, 14:22
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Re: Held ecover - anyboy had dishwasher issues?

Well I once used hand dishwashing detergent because I had run out of dishwash machine powder. After one hour my kitchen was full of foam. And of course the machine was then useless. I cleaned it up spotless and they came and fixed it ( pump ). The landlord ( ABZ ) paid. Naturally I kept my mouth shut about using hand dishwash detergent!
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Old 23.05.2020, 15:05
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Re: Held ecover - anyboy had dishwasher issues?

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I use Held Ecover powder and rinse for the dishwasher and am very happy, never had any issues. Then a couple of days ago the dishwasher gave an error e26 (pumping issue) and the repair guy (who was generally nice) said it might be that there was too much foam because of the rinse as that's not a standard brand. Apparently he had never heard of the brand.

I consider it to be a very low likelihood as I have been using these products for years. Anybody had a similar problem?
They seem to like blaming problems on the products you use. I had a problem with a dishwasher a few years ago, the V-Zug guy came along, he had some tool that looked like a stethoscope of a doctor which he put outside on the machine door (I'm not kidding) then said "all is well" and left me to my machine recycling dirty dishes to dirty dishes.
I called in "my own guy", he checked the machine in a manner technical things are usually checked, found out what was broken, talked directly to my landlord ...... and I ended up with a new machine as the repair was actually not worth the money on that old machine.

So get "your own" mechanic (even if you're a tenant) and best get one of these "all round/all brands guys". They know what they're doing. V-Zug guys are often trained on only one model

edit: 1 year old? Sounds like a guarantee-case. They'd tell you anything.
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Old 23.05.2020, 15:09
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Re: Held ecover - anyboy had dishwasher issues?

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They seem to like blaming problems on the products you use. I had a problem with a dishwasher a few years ago, the V-Zug guy came along, he had some tool that looked like a stethoscope of a doctor which he put outside on the machine door (I'm not kidding) then said "all is well" and left me to my machine recycling dirty dishes to dirty dishes.
I called in "my own guy", he checked the machine in a manner technical things are usually checked, found out what was broken, talked directly to my landlord ...... and I ended up with a new machine as the repair was actually not worth the money on that old machine.

So get "your own" mechanic (even if you're a tenant) and best get one of these "all round/all brands guys". They know what they're doing. V-Zug guys are often trained on only one model

edit: 1 year old? Sounds like a guarantee-case. They'd tell you anything.
Getting your " own guy " can be costly if the landlord refuses to pay
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Old 23.05.2020, 15:14
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Re: Held ecover - anyboy had dishwasher issues?

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Getting your " own guy " can be costly if the landlord refuses to pay
Not if that guy finds the fault, the landlord's technician didn't.

And anyway, I don't care about these things - I want a dishwasher that works. It was actually "my guy" who said no way I will pay for this repair. LOL. An other good thing about those all-rounders. Common sense - most people don't remember what that is but it might still be in the dictionary.
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Old 23.05.2020, 15:16
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Re: Held ecover - anyboy had dishwasher issues?

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Not if that guy finds the fault, the landlord's technician didn't.

And anyway, I don't care about these things - I want a dishwasher that works. It was actually "my guy" who said no way I will pay for this repair. LOL. An other good thing about those all-rounders. Common sense - most people don't remember what that is but it might still be in the dictionary.
Even then it pays to go through the landlord for such things. To be 100 % sure. Thats the rule where I live.
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Old 23.05.2020, 15:28
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Re: Held ecover - anyboy had dishwasher issues?

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Even then it pays to go through the landlord for such things. To be 100 % sure. Thats the rule where I live.
I did go via the landlord. She sent me a plonker (not to be confused with a plumber), so I had my point proven, sorted and got it payed by the landlord.
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Old 23.05.2020, 15:35
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Re: Held ecover - anyboy had dishwasher issues?

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Well I once used hand dishwashing detergent because I had run out of dishwash machine powder. After one hour my kitchen was full of foam. And of course the machine was then useless. I cleaned it up spotless and they came and fixed it ( pump ). The landlord ( ABZ ) paid. Naturally I kept my mouth shut about using hand dishwash detergent!
My ex once did the same thing, with our dishwasher -- he used hand dishwashing liquid in it, and it was a brand new machine. The repairman came and saw the foam and asked "Did one of you use regular dish soap in there?" And sure enough, my ex had a very guilty expression on his face. To my surprise, the repairman actually fixed it by running FABRIC SOFTENER in the machine (yes, fabric softener!) which eliminated the foam. Not suggesting anyone tries that themselves, but it was something that surprised me... and that it worked!
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Old 23.05.2020, 15:52
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Re: Held ecover - anyboy had dishwasher issues?

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My ex once did the same thing, with our dishwasher -- he used hand dishwashing liquid in it, and it was a brand new machine. The repairman came and saw the foam and asked "Did one of you use regular dish soap in there?" And sure enough, my ex had a very guilty expression on his face. To my surprise, the repairman actually fixed it by running FABRIC SOFTENER in the machine (yes, fabric softener!) which eliminated the foam. Not suggesting anyone tries that themselves, but it was something that surprised me... and that it worked!
It took me about 3 hours to remove all the foam. But it paid off!
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Old 27.05.2020, 12:08
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Re: Held ecover - anyboy had dishwasher issues?

It turns out it was up to the pump after all...
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