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Old 16.06.2020, 16:39
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Bought a defective appliance used - any recourse?

Hey all,

Bought an small, industrial dehumidifier from someone locally who advertised it was in perfect working condition, but it's icing up, and I'm not sure what's wrong with it. I've contacted the manufacturer (thankfully Swiss made), and am awaiting their diagnosis. It's out of its warranty period, and I'd be on the hook for any repair costs.

I really didn't buy this hoping to spend more money just to get it working when it was advertised working as new condition.

I have contacted the seller telling them about the issue, and they've actually helped me get in touch with the manufacturer, but I haven't brought up the issue of a refund/return with them until I hear a diagnosis from the manufacturer.

Is the seller under any obligation to return my money for the defective unit? Am I just screwed and stuck with a repair bill?
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Old 16.06.2020, 17:46
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Re: Bought a defective appliance used - any recourse?

Are you using it in a cold room or basement? That can cause icing and industrial dehumidifiers often have a defrost cycle to deal with this. Did you obtain the documentation for your make and model?

Another possibility is poor airflow. Take a good look at the air path through the fan and filter to the coils. It may be dirty and simply needs a good cleaning.

If everything is clean and you are still icing at a comfortable room temperature, your humidity sensor may need to be checked. Instead of the unit turning off, it simply keeps running. Is it properly set and adjusted for your environment?

I’d look at those three things before contemplating the hassle of return.
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Old 16.06.2020, 17:55
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Re: Bought a defective appliance used - any recourse?

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Are you using it in a cold room or basement? That can cause icing and industrial dehumidifiers often have a defrost cycle to deal with this. Did you obtain the documentation for your make and model?
No, the room is a constant 24c. Yes, I have the documentation.

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Another possibility is poor airflow. Take a good look at the air path through the fan and filter to the coils. It may be dirty and simply needs a good cleaning.
I've taken it apart, cleaned it completely, removed the lint filter.

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If everything is clean and you are still icing at a comfortable room temperature, your humidity sensor may need to be checked. Instead of the unit turning off, it simply keeps running. Is it properly set and adjusted for your environment?
It's in a growing room that constantly has humidity, and I have it set to its "constant" setting.

I have two other dehumidifiers running in the same room, and while this one was running, the other two pulled about 40 liters of water in 36 hours, while this one collected about 150-200ml. Basically the defrost cycle would run and that's all it pulled from the atmosphere. It's clearly not working as intended.

Also, as a control, I turned off the other dehumidifiers, and let it run for about 6 hours, and the humidity spiked to 80%, and about 50ml was collected.
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Old 16.06.2020, 18:36
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Re: Bought a defective appliance used - any recourse?

The big question is if it was sold to you faulty. It's usually very unlikely that a device suddenly develops a fault immediately after a sale and knowing what people are like I would say there is a good chance the seller knew it wasn't in perfect working condition but didn't say anything about it.
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Old 16.06.2020, 18:45
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Re: Bought a defective appliance used - any recourse?

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The big question is if it was sold to you faulty. It's usually very unlikely that a device suddenly develops a fault immediately after a sale and knowing what people are like I would say there is a good chance the seller knew it wasn't in perfect working condition but didn't say anything about it.
That's kind of my thought. Brand new, its a CHF1'000 unit, sold for CHF350. What's sillier is that when i came to pick it up, it was wrapped up in cellophane plastic, as if it was new. That's how it was pictured. I thought this unit WAS new, until he sent me a copy of the receipt which was from 2014.

That said, its possible a part failed while being in storage, or whatever, but even still - this isn't something you can really "test" before you get it home. I had to wait hours to know if it worked or not.

For what it's worth, I transported it carefully, never on its side, always upright, and waited a few hours before first use.
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Old 16.06.2020, 18:58
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Re: Bought a defective appliance used - any recourse?

40 liters in in 36h in a room?? there seems to be a serious problem there
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Old 16.06.2020, 19:02
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Re: Bought a defective appliance used - any recourse?

It's a difficult one.. Not sure where it stands in the law, where did you buy it? Any protection from there? Ricardo?

If the seller is genuine and you reported the issue quickly.. As a seller I'd give you a refund.. But I kinda doubt there's a legal recourse unless the seller deliberately deceived you. Like saying it was actually new when it wasn't ..

But fighting it might cost more than it's worth.
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Old 16.06.2020, 19:26
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Re: Bought a defective appliance used - any recourse?

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40 liters in in 36h in a room?? there seems to be a serious problem there
It's a grow room, theres constant humidity being put out by plants growing, especially when watering 2x a day.
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Old 16.06.2020, 19:59
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Re: Bought a defective appliance used - any recourse?

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It's a grow room, theres constant humidity being put out by plants growing, especially when watering 2x a day.
AKA a dope farm?

Tom
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Old 16.06.2020, 20:37
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Re: Bought a defective appliance used - any recourse?

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AKA a dope farm?

Tom
No, we're growing and selling microgreens
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Old 16.06.2020, 22:14
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Re: Bought a defective appliance used - any recourse?

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That's kind of my thought. Brand new, its a CHF1'000 unit, sold for CHF350. What's sillier is that when i came to pick it up, it was wrapped up in cellophane plastic, as if it was new. That's how it was pictured. I thought this unit WAS new, until he sent me a copy of the receipt which was from 2014.

That said, its possible a part failed while being in storage, or whatever, but even still - this isn't something you can really "test" before you get it home. I had to wait hours to know if it worked or not.

For what it's worth, I transported it carefully, never on its side, always upright, and waited a few hours before first use.
I would have asked to see it working before I took it home. You should also have checked the age as standard. Anyway good luck getting it sorted!
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Old 16.06.2020, 23:50
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Re: Bought a defective appliance used - any recourse?

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I would have asked to see it working before I took it home. You should also have checked the age as standard. Anyway good luck getting it sorted!
Like I said, its basically impossible. He turned it on, you could hear it working, but you dont see the effects for at least an hour or two. I couldn't really do that.
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Old 17.06.2020, 09:55
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Re: Bought a defective appliance used - any recourse?

Well, it did not really match the description, did it? It is not like a hard to determine fault that surfaces some time after the use. The assumed condition was "working" but it is not.
You may: ask the seller to accept it back, offer chf25 for inconvenience and Ricardo fees, if refused then inform them that you'd put an honest but negative feedback on Ricardo and that you would make a claim with Ricardo's customer protection scheme to recover most of what you've paid.
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Old 17.06.2020, 11:51
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Re: Bought a defective appliance used - any recourse?

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Like I said, its basically impossible. He turned it on, you could hear it working, but you dont see the effects for at least an hour or two. I couldn't really do that.
Well, what you wrote did not suggest that it had been tried before you bought it:

Quote:
when i came to pick it up, it was wrapped up in cellophane plastic, as if it was new. That's how it was pictured. I thought this unit WAS new, until he sent me a copy of the receipt which was from 2014.

That said, its possible a part failed while being in storage, or whatever, but even still - this isn't something you can really "test" before you get it home.
So I just assumed you hadn't even been given a demo. You should still have asked the age though.

Also you didn't tell people where you bought it from... from a local guy on Ricardo or was it just a private ad in Tutti? More detail helps.
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Old 17.06.2020, 12:43
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Re: Bought a defective appliance used - any recourse?

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Well, what you wrote did not suggest that it had been tried before you bought it:



So I just assumed you hadn't even been given a demo. You should still have asked the age though.

Also you didn't tell people where you bought it from... from a local guy on Ricardo or was it just a private ad in Tutti? More detail helps.
You're 100% right. When I showed up, it was wrapped in plastic. The seller unwrapped it, plugged it in to show me that it "worked". My mistake!

Unfortunately for me, it was from Tutti.

See, when I saw it wrapped, not only in the pictures but in person, one might assume its new. I've never seen someone wrap a used item in cellophane before.
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Old 17.06.2020, 13:00
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Re: Bought a defective appliance used - any recourse?

According to Tutti, they linked me to this, but I'm not sure what this does for me.

https://www.admin.ch/opc/de/classifi...ndex.html#a201

https://www.admin.ch/opc/de/classifi...ndex.html#a199

https://www.admin.ch/opc/de/classifi...index.html#a28
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Old 17.06.2020, 16:07
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Re: Bought a defective appliance used - any recourse?

Generally speaking items need to be as described, used or not, private seller or not but, this is Switzerland so things could be different. I very much suspect the seller knew there was a problem. Did the advert read "Was in perfect working condition when I put it in the garage but hasn't been used since"? This is a classic.



I had a similar problem with an a/c unit. The seller didn't want it back so I offered to dispose of it for him and he refunded the money.
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Old 17.06.2020, 16:12
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Re: Bought a defective appliance used - any recourse?

Literally said, "as new working condition".

I;ve been scammed by more people since I moved here than in the States, and I ALWAYS had some recourse in the States. Here, it seems, theres no consequence to scammers.
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Old 17.06.2020, 16:43
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Re: Bought a defective appliance used - any recourse?

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Literally said, "as new working condition".

I;ve been scammed by more people since I moved here than in the States, and I ALWAYS had some recourse in the States. Here, it seems, theres no consequence to scammers.



Did you demand your money back yet?
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Old 17.06.2020, 16:47
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Re: Bought a defective appliance used - any recourse?

I sent him an email saying that depending on the results of the manufacturer, if it's a costly repair, I want to talk about refunds and returns. He's been radio silent since that email.
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