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Old 10.07.2020, 12:37
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Re: Being ripped-off by a car dealer - advice please

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Ah, I thought, the cause of the fire was irrelevant*, but OK, I take your word for it and stand corrected, thank you!

*Had once a little squabble with the insurance, when my father's car was set alight and the insurance said, arson is not fire, but of course it was and they had to pay
The insurance do not pay for lack of maintenance, if you crash your car due to defective brakes they will pay the damage repair but not the new brakes.
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Old 11.07.2020, 14:53
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Re: Being ripped-off by a car dealer - advice please

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Hi all,
Any developments?
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Old 13.07.2020, 11:53
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Re: Being ripped-off by a car dealer - advice please

Many thanks for your reply EdwinNL, I'm very grateful. Some answers below:

what exactly did the MFK say about your brakes?
they were only braking on one side at the rear. Diagnoses from the garage was a stuck brake cylinder, plus the drums were buckled and thinned from being overheated in the past - this was evident even from the outside as the metal had browned over the entire surface where it was once hot. In addition, oil was leaking from the axle into that same brake area. For all of this I have photographs from the mechanic and the defective parts have been kept.

And what are the Dutch standards about this? Also did they perform the APK themselves?
Garage confirmed today that the APK was not done at their garage

As for demanding money for the repair, you should have taken proper steps and first give the garage the option to repair it, that you brought the car 1.000km away to a more expensive country is not their problem.
Yes, I regret not doing this differently now. I informed them straight away and they were very defensive, no way could it be true in their opinion. Their mechanic spoke with ours and photos were exchanged. They were very unresponsive when I chased them, gave no indication about process, didn't reply to my emails and then claimed not to have received the photos etc. In the end, I had a time limit to get the repairs done and the car back the MFK so I decided to just accept this bad luck and get on with it.

you would return the car and get your money back.
They did last week offer to take the car back if I delivered it to them - this was the first and only positive move by them over the last two months when I first reported issues with the car. The problem is that I have paid so far around CHF8000 in import duties, repairs and some other expenses. Plus whatever it costs to return the car to them, and then I have to hope that they refund the full amount without taking off repair costs for the wiring loom etc. I just don't trust them and I have spent too much so far to make returning the car an option.

Also mind that it is normal for Dutch garages to have a term in their warranty that defects happening outside the European Economical Area puts the burden of proof on you, meaning you would have to proof that the conditions here are in no way the cause with the cable loom.
Strange is they state is there are no details or documentation for the warranty, just that it is valid for three months and they agreed before the purchase that it is valid in Switzerland. This must be intentional to maximise wiggle room for themselves in the case of claims.
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