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  #21  
Old 24.07.2020, 16:27
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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It's all in one simple paragraph, which I guess you decide not to read then....

If you decide to commit to a contract without bothering to read the terms that is your problem. We can't require businesses step up a special procedure for adults not will to take responsibility for the commitments.
But should I accept that a business hides essential parts of the contract before making me commit to that contract?

Again, why don't they make this information clear if they are being honest?

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Absolutely not. On the check out page it clearly states that MwsT and handling charges may be charged by the shippers.
I can't see any reference to that on the screenshots posted. Is there another page? Can you post a screenshot?

Why isn't this made clear earlier?

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If there were no warnings anywhere on the site that the goods were not being sent within CH then you may have a point, but for me the site is pretty clear that it's for a German company.
Well, to the OP it wasnt.

Again, the fact that many people here are used to this kind of "tricks" doesn't make them an acceptable way to do business.
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  #22  
Old 24.07.2020, 16:42
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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But should I accept that a business hides essential parts of the contract before making me commit to that contract?

Again, why don't they make this information clear if they are being honest?


I can't see any reference to that on the screenshots posted. Is there another page? Can you post a screenshot?

Why isn't this made clear earlier?

Well, to the OP it wasnt.

Again, the fact that many people here are used to this kind of "tricks" doesn't make them an acceptable way to do business.
The last screenshot that Caleb posted, bottom right paragraph, that is very clear.
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  #23  
Old 24.07.2020, 16:43
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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Honestly, the fact that you've been around a while and got used and desensitised to this kind of scam doesn't make them less of a scam.
What if the website had a .com address suffix. Where would that be based?

It's not a scam. Adding additional country-specific domains can increase your site visits as some people purposefully limit their searches to .ch, for example.
They do at least ship here.
They have a .com version of the site too where the prices can be displayed in U.S. dollars.
If I want an item that I can't get here, it's more frustrating when they won't ship to Switzerland.

It's a mistake the OP probably won't make again - checking the telephone number or company address or history is usually the easiest thing to check.
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  #24  
Old 24.07.2020, 17:02
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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Nevertheless I would be good to know it the relevant ordinance, the Preisbekanntgabeverordnung, also applies to foreign based .ch shops, advertising in CHF, and o what extend the listed prices must contain import clearance fees and MWSt.
Many shops nowadays say in their T&C that their "offer" is preliminary and non-binding, and what the typical shopper perceives as order is merely an offer to deliver by the potential customer, and that there's no contract until they sent you a confirmation.
According to SECO when I asked them in another case a few years ago, it is unclear whether the above applies or the Verordnung. Caveat emptor.

------------------------

That said, party.ch makes it clear that they deliver from an EU-country.
"Bei Lieferungen in das Nicht-EU-Ausland fallen zusätzliche Zölle, Steuern und Gebühren an." Delivery to non-EU foreign countries trigger customs fees, taxes, and other fees.

intergastro.ch have €-prices in their ticker. Their country selector in the top right changes the other prices to €, that should at least make one suspicious. Their using the Eszett "ß" is most always a clear indicator that their home is Germany (or Austria).
And there is of course the footer on every page
"INTERGASTRO GmbH & Co. KG - Heiliger Weg 60 g - 44135 Dortmund | Tel: 0231-28659-0 | Email: info@intergastro.de [..]
[...] alle Preise verstehen sich zzgl. Umsatzsteuer"
respectively
"[..] all prices are plus VAT if applicable"

Last edited by Urs Max; 24.07.2020 at 17:21.
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  #25  
Old 24.07.2020, 17:04
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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The last screenshot that Caleb posted, bottom right paragraph, that is very clear.
Yes, I see that now.

Still above it says "VAT: 0.00" so I would expect not to be charged VAT. And nowhere does it say clearly that the item is shipped from outside Switzerland.

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It's not a scam.
It's a scam because you are hidden information about the costs of the contract. The import fees are a direct result of this contract and their amount is not made clear on the website. And you are lead to think, subtly of course, that they do not apply

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It's a mistake the OP probably won't make again - checking the telephone number or company address or history is usually the easiest thing to check.
And what guarantee does a telephone number give you as to where the item will be shipped from?
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  #26  
Old 24.07.2020, 17:32
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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And what guarantee does a telephone number give you as to where the item will be shipped from?
It's not a guarantee - it's a warning sign that the company is probably based abroad and you need to check the small print carefully.
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  #27  
Old 24.07.2020, 17:34
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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Their using the Eszett "ß" is most always a clear indicator that their home is Germany (or Austria).
Lol, just lol...
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  #28  
Old 24.07.2020, 17:45
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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It's not a guarantee - it's a warning sign that the company is probably based abroad and you need to check the small print carefully.
It's nice how you as a customer have to "chase the warning signs" and "check the small print" and the "Eszett ß" and all that, yet they can't be bothered to add a line of text on the checkout page to say "The item is shipped from Germany" on a page WRITTEN IN FSKING ENGLISH

But let's not let that bother your perfectly established argument as to why this is not a scam
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  #29  
Old 24.07.2020, 17:49
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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Plenty of german companies take care of the taxes for you. I can think of quite a few online baby shops that do this. And the taxes are pre-cleared. Baby-walz.ch/de and windeln.de/ch are two I use to buy gifts for friends that are expecting, there's likely more.
I also buy motorcycle parts from Germany, and the price includes all VAT and shipping, but I also know that it's being shipped from Germany.

Anyway, this is a GERMAN company, so has nothing really to do with Switzerland.

Tom
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Old 24.07.2020, 17:51
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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It's nice how you as a customer have to "chase the warning signs" and "check the small print" and the "Eszett ß" and all that, yet they can't be bothered to add a line of text on the checkout page to say "The item is shipped from Germany" on a page WRITTEN IN FSKING ENGLISH

But let's not let that bother your perfectly established argument as to why this is not a scam
It is perhaps a scam by a GERMAN company, but it is not a scam by a SWISS company.

Blame the F...ing Germans!

Tom
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  #31  
Old 24.07.2020, 18:05
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Re: Ripped off - hidden import duties when shopping on a Swiss website

Seriously?!
There is a big title "Versand und Verzollung" which leads you here, where they clearly mention the customs cost as well as give you a map of where they are in Dortmund.

Your thread is defamation.
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  #32  
Old 24.07.2020, 18:11
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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It's nice how you as a customer have to "chase the warning signs" and "check the small print" and the "Eszett ß" and all that, yet they can't be bothered to add a line of text on the checkout page to say "The item is shipped from Germany" on a page WRITTEN IN FSKING ENGLISH

But let's not let that bother your perfectly established argument as to why this is not a scam
The situation is clear. That you can't be bothered to read is your problem alone.
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  #33  
Old 25.07.2020, 01:47
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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It's nice how you as a customer have to "chase the warning signs" and "check the small print" and the "Eszett ß" and all that, yet they can't be bothered to add a line of text on the checkout page to say "The item is shipped from Germany" on a page WRITTEN IN FSKING ENGLISH

But let's not let that bother your perfectly established argument as to why this is not a scam
So they should not assume you are an adult capable of acting in your own best interests, but you are going to understand a message written in a language that is neither the preferred or working language of a single member state of the EU, where they are located.....
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  #34  
Old 25.07.2020, 13:08
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Re: Ripped off - hidden import duties when shopping on a Swiss website

Actually, you may get more sympathy from the "Preisüberwacher". That is the nearest you get to consumer protection here. He, apparently, gets numerous complaints about excessive handling charges for small import items.

It's all here (German) https://www.preisueberwacher.admin.c...gebuehren.html

You could try asking DPD (if that is the delivery firm) to review the charges to see if they fall within the range agreed with "Preisüberwacher", at your option, with the implied threat of a complaint.
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Old 26.07.2020, 15:36
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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Yes, I see that now.

Still above it says "VAT: 0.00" so I would expect not to be charged VAT. And nowhere does it say clearly that the item is shipped from outside Switzerland.

If an offer to sell includes "VAT is zero" it's absolutely 100% clear that it is being exported from another country. No company within Switzerland would be able to sell items within CH with zero VAT (unless of course they were a tiny concern and under the 100,000 pa turnover.
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  #36  
Old 27.07.2020, 13:51
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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If an offer to sell includes "VAT is zero" it's absolutely 100% clear that it is being exported from another country. No company within Switzerland would be able to sell items within CH with zero VAT (unless of course they were a tiny concern and under the 100,000 pa turnover.
This.

But there's a but: All prices are in CHFr. on this site (imagine OP would have to do Euro-SFr. calculation on top of reading the other information ) and in Switzerland prices to end-users must be indicated including VAT.
So there is no 'no VAT', there is no German VAT and the Swiss VAT is included in the price.
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Old 27.07.2020, 14:37
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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It's nice how you as a customer have to "chase the warning signs" and "check the small print" and the "Eszett ß" and all that, yet they can't be bothered to add a line of text on the checkout page to say "The item is shipped from Germany" on a page WRITTEN IN FSKING ENGLISH
Reading the small print is "mandatory". At least in the common sense. Ordering from a shop w/o reading it at least before submitting the first order is foolish.

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This.

But there's a but: All prices are in CHFr. on this site (imagine OP would have to do Euro-SFr. calculation on top of reading the other information ) and in Switzerland prices to end-users must be indicated including VAT.
Correct. But this is a B2B only website.
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  #38  
Old 27.07.2020, 15:22
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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....Correct. But this is a B2B only website.
You're saying OP is a professional business man/owner?
Living up to the saying "Wer nix wird, wird Wirt"?

Ah well, the thread was silly when it started but now it's ridiculous.
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Old 27.07.2020, 15:50
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Re: Ripped off - hidden import duties when shopping on a Swiss website

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You're saying OP is a professional business man/owner?
Yes.
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As we bought the goods through our company and gave them our Umsatzsteuernummer
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Living up to the saying "Wer nix wird, wird Wirt"?
wem dieses nicht gelungen, der macht in Versicherungen
und wenn das auch Nichts ist, wird er halt Polizist.
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Old 29.07.2020, 20:54
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Re: Ripped off - hidden import duties when shopping on a Swiss website

I generally feel consumer protection is quite weak in Switzerland, especially compared to my home country (Denmark) where this kind of practice would definitely not be accepted (and punished with a fine by the consumer right protection agency - a branch of the government)
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